Moving to Catalina

No this has not turned into a real estate blog, we are talking mac OS 10.15 otherwise known as Catalina.  The mac 10.15 Catalina OS is the newest OS for the Mac and marks the first Apple OS that requires 64-bit apps. The newest operating system for the Apple Mac was released earlier this month, October 2019.    Most of the drivers for the new OS have been released and can be found on the support pages for the printers.  Please check for the drivers before you upgrade your OS to avoid any printing issues from upgrading with no drivers available. 

To find the newest drivers navigate to the Xerox Support and Drivers page for your model.  Make sure to choose the printer configuration you have, if applicable, and then select the Catalina operating system from the Operating System drop down menu. Install the driver. 

You may also see updated scan drivers for your multifunction device. If you utilize scanning, update those drivers as well.  Most of the new drivers will have a date of October 2019.

If you do not see a driver for your machine please consult the compatibility document to see if a driver has been or will be created for the model of printer or multifunction device you use.  Some drivers are still under consideration and will have a number 3 in the compatibility level column of the document. Check back periodically to see if the new driver has been released.

If the compatibility level column indicates a 2 then no driver is planned for that model printer.  Check the Additional Information column of the compatibility document for more information about possible workarounds or limitations of the drivers.  For a printer without a driver and no information in the Additional Information column you can try using a previous version of the driver, for instance the Mojave driver though not recommended or supported. Using an earlier version may not afford you all the features or options for your printer.  

Please consider all your peripherals and there compatibility with the new Catalina OS before you upgrade, it may help you to avoid unnecessary frustration. For additional information, you can also reach out to your local support centre or post a question on the Xerox Community Support Forum.    

Related Posts

Receive Updates


  1. artur November 6, 2019 - Reply

    HUUUGE disappointment. I’d never expect that a company like xerox can still be evaluating if it makes sense to update their drivers or not. So basically if I update to Catalina now, my printer is bricked… (WorkCentre 3025, bought about a year ago…); or more precisely: I guess I should still be able to print via AirPrint, but what about scanning?!
    can’t find the words… next time I’ll just buy cheapest junk instead

    • Cheryl Otstott January 14, 2020 - Reply

      Hi Artur,
      Thank you for your comment. I understand your frustration. We are waiting for drivers for a few of the printers. Please keep watching the drivers should be posted this quarter. Please consider contacting your local support centre for possible workarounds.

  2. Kerry Henderson November 9, 2019 - Reply

    I just bought a new B215. There are no drivers available for my mac OS Catalina. So, I guess this printer is useless to me since I can’t use this. Is that correct?

    • Cheryl Otstott January 29, 2020 - Reply

      Hi Kerry,
      Thank you for reading the blog. I hope that you have discovered that the driver is now available HERE. If you have any further questions or concerns please consider contacting your local support centre.

  3. Janson December 29, 2019 - Reply

    I am in need of drivers for a Phaser 3260 using Mac OS X 10.15 – the 10.15 update has rendered my printer useless and apple will not allow me to install the 10.14 driver to try to fix the problem. When can I expect an updated driver?

    • Cheryl Otstott March 19, 2020 - Reply

      Hi Janson,
      Thank you for reading the blog. The macOS 10.15 Catalina driver was released recently. You can find it here. If you need additional assistance please consider contacting your local support centre.

  4. Adam January 28, 2020 - Reply

    Hi – you compatibility document shows the WorkCentre 5150 has having a Catalina compatible driver, but when I visit the products driver download page, you have nothing listed under Mojave or Catalina.
    Do you have any updates on where I can get the drivers for this printer?

    • Cheryl Otstott April 2, 2020 - Reply

      Hi Adam,
      Thank you for reading the blog. I do not have any updates on the driver. I would suggest you contact your local support centre to see what you can do to get printing.

  5. phillip ting February 14, 2020 - Reply

    updated phaser 7100 to latest driver 5.4.2? and still not responding when i send any file to print.

    • Cheryl Otstott April 6, 2020 - Reply

      Hi Phillip,

      Thank you for reading the blog. Please make sure you have removed the old driver(s). Once you have removed the old driver reboot your computer. Load the latest driver that is from February 2020. If the problem continues please consider contacting your local support centre.

  6. chris stephenson April 24, 2020 - Reply

    Hi, I have a xerox 8580, using mac with Catalina, the problem is printing to auto select from Mail, everytime I try to print from mail it changes to manual feed regardless to the setting. When I look at paper feed profile it always changes to manual itself !

    Is there anything I can do to fix this, I am using the latest 5.5.2 driver



    • Cheryl Otstott June 17, 2020 - Reply

      Hi Chris,
      Thank you for reading the blog. Please take a look at the latest Catalina driver that was uploaded to the ColorQube 8580 site on June 16,2020 and is version 5.5.9. If that doesn’t help please consider contacting your local support centre.

  7. Nader A. Taghavi May 29, 2020 - Reply

    I updated my computer to OS Catalina after being informed by Xerox that the drivers have also been updated and the printer should be compatible.
    Now, after updating, I cannot connect to the printer and I can’t find a compatible driver. I contacted the local support, they gave up after trying for an hour and said the printer isn’t compatible and that the compatibility information on Xerox Website is false.
    This is more than fustrating!
    What do you recommend to do?
    I use the WorkCentre 7428 in my office.

    • Cheryl Otstott October 15, 2020 - Reply

      Hi Nader,
      Thank you for reading the blog. You can still add the printer on macOS using the built-in “Generic Postscript PPD”.
      If Xerox driver features are really needed, they could try an unsupported work-around in which they install the Xerox macOS Common Print Driver from a closely related product which is supported on Catalina. Note that there may be incompatibilities that could cause not all feature/function to work properly. If you need further assistance please contact your local support centre.

Leave a Reply to Nader A. Taghavi Cancel reply

Your email address will not be published. Required fields are marked *

To see how we protect your personal data, view our Privacy Policy.