Support Tools

Common Questions About Supplies

Supplies may seem like a small part of your printer but there are some important things…

Held for Resources Message on…

Have you ever been held up by your printer’s held for resources message? I'm not talking…

CareAR, a Xerox® Company

CareAR is a new augmented reality (AR) based app your Xerox support team is using to assist with servicing Xerox products. It can help get your Xerox device up and running faster—and help in providing a sound initial diagnosis of your downtime…

Default Password Review

The default password as we have known it is now a thing of the past.  Let’s…

Xerox Support on Social Media

Xerox Support uses several types of Social Media to keep you up-to-date and informed on all…

Xerox® Smart Start

Xerox® Smart Start is an installer that helps you, the user, begin printing and scanning quickly. …

Important Firmware Updates for VersaLink…

Important firmware updates are now available for VersaLink C400, C405, B400, B405, C500/C600, C505/C605, B605/B615, B600/B610,…

Paper Storage Best Practices

With Summer approaching in most areas, humidity will soon follow. It is time to start thinking…

Cybersecurity and Safe Return to…

Cybersecurity in the work environment should be top of mind—perhaps now more than ever. As more…