Support for Xerox Products Your Way

We want you to have the support for your Xerox products in the way that is easiest for you.  Customer technical support is important to any company.  At Xerox we strive to make your technical support experience fast, easy and accurate.  To do this we have many forms of support to meet your needs. 

Support Options

Product Support and Drivers Online – is one of the original support tools.  Online Product Support is available to you 24 hours a day 7 days a week.  A first source of support, it may be all you need to find the information you need. The answers, solutions and knowledge are collected and sourced from the support personnel, technicians, engineers, and the documentation for the machine.  As such it is one of the largest repositories of information and instructions on how to use, fix and configure the Xerox products. 

It is updated with new information frequently.  If you did not find what you needed at one visit don’t abandon the Support pages because next week you may find just what you need.  The support pages include support articles, the user documentation, videos, drivers and downloads.  We recommend bookmarking the Online support page so that you can access it quickly when you need it. 

You may notice a new look to online support, the format has changed so that is easier to find answers. Filters were added to help narrow the scope of your search. Other resources such as the Xerox Customer Support Forum and the Xerox Support YouTube channel have been added to the searches to provide you with access to relevant information for your search from many sources.  The search can provide information from other product families that may bring you the information you need for your product.       

Xerox® Support Engage App – one of the newer support options is the Xerox® Support Engage app for Android and Apple phones and tablets which can solve your technical problems whenever you have the need, wherever you are.  Support Engage is for any Xerox device covered by any Xerox service agreement. The Xerox Support Engage app is available at no cost from the  iOS App Store and Google Play. Download it to experience its power and reach.  Not only does it integrate with all of Xerox’s other support services to give you maximum choice, but it’s fast, too.  Tests have shown the app resolves issues in almost half the usual time. Read more in the blog article New Xerox App Gives 24/7 Technical Support.

Chat – Is available from the Product Support and Drivers page for the Chat icon on the right of the page.  You can also access chat from the contact tab on the support page for your model of printer.  Chat begins with an Artificial Intelligence (AI) process.  If the issue cannot be solved by the AI process you will be put in contact with a live support representative.  If do not have a contract there will be a fee to chat with the live representative.  

Phone Support – Speak with a representative that can help you resolve the issue or answer your questions over the phone and, in most cases, on the first call. Below are the numbers for the North American Support centres.

  • Technical Support (all products except Phaser and network printers) 1-800-821-2797
  • Technical Support (Phaser and network printers only) 1-800-835-6100 (US & Canada)

Note: Support for Scanners, for example a DocuMate Scanner is provided through the Xerox Scanner Website.

Xerox Customer Support Community Forum – is designed to provide you a central location to discuss Xerox products with owners and users of Xerox products from all over the world.  Start discussion threads by posting comments or questions or responding to other threads on the various boards.  Sharing knowledge is the goal of the forum.  You can search the forum for answers and help as well.

Xerox Support YouTube Channel – the Xerox Support channel has hundreds of videos on a variety of products.  The videos will walk you through many features and setups for your products.  Easy instructions in minutes anytime you need them. 

A Quick Review of Support Options by Cost

Self-Service Solutions (free of charge and available 24 hours a day 7 days a week):

Serial Number and/or contract required, available during business hours:

  • Xerox® Support Engage app
  • Chat with support representative.  If no contract there will be a fee.
  • Technical Support (all products except Phaser and network printers) 1-800-821-2797
  • Technical Support (Phaser and network printers only) 1-800-835-6100 (US & Canada)

Worldwide contact information is available on the Contact Us page.

Please have the serial number and/or Customer Number available when you contact support.  

As the technology continues to evolve on your products, support will evolve as well to bring the information you need as you need it. 

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2 Comments

  1. Ferruccio December 3, 2020 - Reply

    Desidero conoscere quando sarà disponibile il driver della stampante Xerox WorkCentre 6027 per Mac OS BIG SUR. Grazie

    • Cheryl Otstott December 18, 2020 - Reply

      Hi Ferruccio,
      Thank you for reading the blog. Please see the compatibility document HERE for information on macOS Big Sur drivers for your product. . If you are still having an issue with your product please call your local support centre or post your question on the Xerox Customer Support Forum.
      Thanks,
      CherylO-Xerox

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