Happy Thanksgiving from Xerox Support to our customers in the U.S.! Thanksgiving is a time to reflect on what we are thankful for, including the people in our lives. We are thankful for you, our customers, and the opportunity to serve you for your printing and workplace needs.
It’s rewarding to know we were able to provide what was needed to resolve a question or issue. Whether it’s the resources we provide at www.xerox.com/support such as online knowledge solutions, the Customer Support Forum, and drivers and downloads, or the instructional videos at our Xerox Support YouTube channel, it’s gratifying to be of assistance to our many customers.
It is our aim to help our customers’ experiences with Xerox products be successful. Thank you for allowing us to serve you. We look forward to continuing to support your printing and workplace needs!
We are fast approaching the holiday season. Thanksgiving in the U.S. is just around the corner. Soon we’ll be celebrating Hanukkah, Christmas, Kwanzaa and the New Year. It’s an exciting time and a busy time.
Let us take some of the pressure off with the myriad of resources at our Small Business Resource Center. There you will find templates for greeting cards, as well as customizable coupons which would make great gifts for loved ones. Using these templates is quick and easy and the printouts look like you spent a lot of time creating them.
The Xerox 2023 Calendar is also on the Small Business Resource Center site along with calendars you can personalize. With 2023 so close at hand, now is the time to start marking your January calendar for that day at the spa you will need after the rush of the holidays.
But wait, there’s more! Other templates available are inspirational posters, flyers, business templates, education templates, certificates and more. All of these templates can be printed on your Xerox printer or multifunction device.
Be sure to check out the template site and see which items will work for you. The Small Business Resource Center is a wonderful source of templates for all types of business and education applications, for large and small businesses alike. There’s something for everyone!
Apple Inc. recently released version 13 of their operating system. Xerox offers a wide variety of print drivers for the newest operating system from Apple, the macOS® Ventura.
The Xerox® product compatibility documentlists various Xerox® Office and Light Production products regarding the Xerox® Driver compatibility and availability. The table refers to a compatibility level for each product. It will be updated periodically as Xerox releases new macOS® Ventura-compatible device drivers.
This document is posted on the Xerox equipment compatibility with new operating systems page. There are 5 compatibility levels. Many printers will have a ‘1’ in the compatibility level column. This indicates drivers which support the new operating system are available for this product.
Driver Available
Drivers for the new macOS are found on the support pages for the printers or multifunction devices. To find the newest drivers, navigate to the Xerox Support and Drivers page for your model. Make sure to choose your printer configuration, if applicable. Then select the macOS® 13 Ventura operating system from the operating system drop down menu. Select ‘apply filter’ to see available driver(s) and proceed to install the driver.
Important Note: Some features in Xerox Print Dialogs are missing on macOS 13 Ventura
Issue
On macOS 13 Ventura, Apple has changed how Xerox features are accessed. The print dialog has been completely redesigned and the features are listed vertically. However, due to all these changes, Xerox has identified an Apple issue on macOS 13 which results in missing Xerox features if driver version is 5.10.0 (or prior).
Solution
Apple is working on a fix for this issue in a future update of macOS 13. Meanwhile, Xerox has found a work around for this issue and posted updated driver version 5.11.1 (or later). In the event that you experience this issue, upgrading the Xerox drivers to version 5.11.1 (or later) from Xerox.com will resolve the issue. When this issue is fixed in a future update of macOS 13, Xerox’s work around will continue to work.
Driver Not Available Workarounds
If the compatibility level column indicates a ‘2’, that product model does not have support for macOS® 13 Ventura. For these instances, AirPrint and Scan to Email may be used as a workaround. Please see the article Macintosh OS Driver is Not Available in online support for additional information.
Standard time is coming back this weekend to most of the United States and Canada, with the exception of Hawaii, most of Arizona, the Yukon and parts of Saskatchewan and British Columbia. The first question that comes to mind may be: does that mean one more hour of sleep, or one less? The good news is that we’re at the time of year when we gain an hour of sleep. Set your clocks back one hour at 2 a.m. on Sunday November 6th and enjoy the extra time!
In Europe the change to standard time was done a week earlier on Sunday October 30.
What does this have to do with Xerox printers? Time matters to Xerox printers and multifunction devices. They need to be set to the correct time. Otherwise, it can cause confusion.
Times may be incorrect on faxes, activity reports, banner pages and other time sensitive reports and activities. It is possible that printing will not work. If the printer is connected to a network and the printer and network are not set for the same time, it may cause the printer to not print.
Some devices will automatically handle the changes from daylight savings time and back to standard time if they are set up that way. For example, the instructions to set up daylight savings time on your Xerox® B225 or B235 printer are found here. Search on “daylight” in the online support for your printer model to learn how to set the daylight savings time option if your model includes this feature.
Many printers and multifunction printers have the Network Time Protocol (NTP) or Simple Network Time Protocol (SNTP) feature. This feature synchronizes the internal clock of the Xerox device over a network connection. SNTP or NTP must be enabled and configured at the device for this automatic feature to work. For instructions on enabling SNTP or NTP, if available on your device, navigate to the support pages for your printer model and search on “NTP”.
If you see that the printer time is incorrect and you need to change it, you can find instructions in the support pages for your printer model. Here are some quick links to help you find the instructions for the following models:
After enjoying your extra hour over the weekend please remember to check your printer or multifunction device on Monday November 7th to make sure it is set to the correct time.
Are you using a Microsoft Office 365/Outlook account on your Xerox printer for scanning to email? If so, changes that were made by Microsoft beginning October 1, 2022 will impact your ability to send email from your printer. These changes by Microsoft will affect most multifunction devices that email regardless of printer manufacturer. This will only affect you if you use Microsoft Outlook accounts in the printer.
The Scan to Email Issue
Microsoft Office 365/Outlook is rolling out a two-step verification process to increase account security. An alternative to the two-step process is using the Microsoft Authenticator App. This means that using your username and password is no longer sufficient.
However, on printers (of any manufacturer, not just Xerox), the scan to email app is generally not designed for a two-step verification process. The solution is to follow Microsoft’s instructions for generating a one-time App Password for devices such as printers. An App Password is a long, random passcode that can be provided once to give an app or device permission to access your Microsoft Outlook email account.
Without the Microsoft Office 365 / Outlook App Password, the printer will cease to send emails, causing the user to believe there is an issue with the printer.
Once the App Password is created, enter the password (without spaces) in place of the current scan to email SMTP authentication password using CentreWare Internet Services (CWIS). It can then be used by the printer to authenticate the email and enable scan to email functions.
Note: if you don’t have access to modify email settings or administrator (Admin) rights on your device please contact your System Administrator or IT department.
The process to update the authentication can vary depending on the Xerox printer model. if there are any questions about where the password is input in the printer, search online support for your printer model.
If you make the app password change but continue to have an issue with scan to email on your Xerox printer, please contact technical support for additional assistance.
It’s amazing to think about how much we rely on xerographic technology and the ability to produce an exact copy at the touch of a button. It’s so ingrained into our lives and work processes; we can’t imagine being without it.
Xerography, which started the office copying revolution, was born in a small laboratory on October 22, 1938. It was the inspiration of a patent attorney, Chester Carlson, working in his spare time on his ideas for a duplicating breakthrough. Xerography means ‘dry writing’ and was the first process for creating a duplicate in a dry process without the use of chemicals.
The first image was a handwritten note that simply read “10-22-38 ASTORIA” (see picture). This copy is preserved in the Smithsonian Institution.
Xerography is based on two natural phenomena: that materials of opposite electrical charges attract and that some materials become better conductors of electricity when exposed to light. Carlson invented a six-step process to transfer an image from one surface to another using these phenomena. The six steps are charge, expose, develop, transfer, fuse, and clean.
Visit Chester Carlson and Xerography or download the Story of Xerography to learn more about the details of each step and how it was discovered. It’s an interesting story of struggle and rejection. And of a company named Haloid Xerox, later to become Xerox Corporation, which risked it all when it had little in order to see xerography succeed.
While xerography was invented in 1938, it wasn’t until 1959 that the first convenient office copier using xerography was unveiled by Haloid Xerox. By the time of Chester Carlson’s passing in 1968, the whole world was making copies at the push of a button.
To learn more about innovations that have evolved from xerographic technology, visit Innovation at Xerox.
Notice as you go through your normal workday, how xerography helps you and your business every day. Thank you, Chester Carlson!
There’s no time like the present for saving time. Why not set up your Xerox devices for remote services and allow them to take care of routine tasks that you don’t have time for anyway? Most Xerox product models can automatically send device data to Xerox and reduce the work involved in managing your printer or printer fleet.
Automatic meter reading automates the task of collecting and submitting meter reads to Xerox for billing purposes. It makes the meter read process hassle free and less time consuming for you. Plus, the reads are always submitted on time. No remembering required!
Automatic supplies replenishment automatically orders certain supplies for your printer as they are needed. You are less likely to be caught short without the supplies you need. The orders are based on actual usage as reported by the printer so there’s no need to store excess supplies. You will receive just the right supplies when you need them.
Xerox devices configured for remote services will also send diagnostic data such as alerts and fault codes when something goes awry. This greatly aids the support process. There’s less guesswork and no need to try to describe what is happening with the printer when it can report the details on its own.
Let’s look at how to set up these services on the VersaLink® and AltaLink® families.
To set up this feature on the VersaLink® family of machines:
To enable Remote Services:
In the Embedded Web Server, log in as administrator, then click System.
Click Remote Services Upload.
To enable Remote Services Upload, click Enable.
To send billing and supplies information from the printer, click Upload Now.
To allow the printer to request data from Xerox, click Download Data.
Click Settings.
To synchronize the printer with the Xerox Remote Services datacenter, in the Schedule Upload area, type the time of day to upload the billing and supplies information. Use 24-hour format.
To configure email notifications for remote services, in the Email Notifications area:
Select the events when you want to receive notification.
Type up to five email addresses to receive the notifications.
Click OK.
To set up Remote Services on the AltaLink® family of machines:
Before you begin, if your network uses an HTTP proxy server, you will need to provide information about your proxy server in the steps that follow.
Configure Remote Services:
Access the Embedded Web Server and login as System Administrator.
In the Embedded Web Server, click Properties > General Setup.
Click Remote Services Setup.
For Remote Services, select Enabled.
To allow the device to request software files from Xerox, for Remote Software Download, select Enabled.
To allow the device to synchronize with the Xerox licensing server, for Feature Activation, select Enabled.
To allow a Xerox remote server to modify internal device settings, for Update Device Settings, select Enabled.
To synchronize the device with the Xerox Remote Services data center on a defined schedule, daily, for Device Synchronization Time, type the time.
To verify communication with the Xerox Remote Services data center, click Synchronize Now. A status message shows the result.
If your network uses an HTTP proxy server, to set or update your proxy server, for HTTP Proxy Server, click Edit and enter your HTTP proxy server information.
Click Apply.
Logout of System Administrator mode.
For more information about these features, go to the Remote Services page on Xerox.com where you can find more useful information and helpful links. If you have additional questions, check out the FAQs for Remote Services that will answer many of your questions.
The Remote Services Security White Paper provides details to address any security-related concerns about remote services and outlines the security of the data transmissions and the ISO 27001 certified environment to which it is delivered.
Consider using remote services to save you time and energy. Just let your printer take it from here!
It’s interesting the number of things we need to confirm in our lives. The notices we receive are constant: “Please confirm your email address.” Or, “please confirm you will be joining the family for holiday dinner.” It’s an accepted part of how we interact in society.
Even your Xerox printer would like you to confirm something! When a paper tray is opened on the printer, it will ask you to confirm what paper type, size and color was added to the tray. Why does it need this information? Let’s take a look.
Paper Size
The printer needs to know the size of the paper to avoid the following issues:
The application or the print driver may specify a specific paper size – An application (such as Microsoft Word) or the print driver may specify a specific paper size to be printed on. If the specified paper size is not loaded into the printer, or the printer does not know that it holds the correct size in a tray already, the job may be held for resources or generate a fault code.
Internal mechanics are set electronically for the loaded paper size – Tray guides that are not flush with the loaded media can result in paper misfeeds, print skew or paper jams. Be sure to adjust the tray guides to the size of the paper and confirm the corresponding size on the confirmation screen.
Paper Type
There are many paper types which can be selected such as plain, cardstock, recycled, lightweight cardstock, glossy and more. Why does the printer need to know what type of paper is in the tray? The type of paper provides an indication of the weight and stiffness of the stock, which is important to the printing process.
Heavier paper fuses at a higher temperature – A heavier paper weight means the paper has more mass. A paper type with more mass means that it requires more heat for the paper to heat up in the fusing process for the toner to properly bond with the paper. An incorrect weight setting can lead to issues with improperly fused toner, such as smearing or rubbing off.
Toner applied differently to different paper weights – Differences in paper weights require the toner be deposited using different charges when applying toner to the paper. Incorrect tray settings can cause image quality issues such as mottled prints, deletions, poor print resolution or light or dark output.
Internal mechanics adjust pressure and speed for thicker paper – As the internal mechanics inside the printer electronically set charge, heat and pressure depending on the paper weight setting programmed, an incorrect weight setting can cause issues with friction applied and the print speed of the paper as it passes through the printer. This can cause paper to skew, slip, misfeed or jam. It can also cause image quality issues or rapid wear to internal mechanics such as rollers.
Note: Use caution when printing on coated stock, photo paper or transparencies – Only use paper designed for laser printers in Xerox laser printer models. Using paper that is not designed for the correct printing process can lead to print quality issues and possibly jams. In the case of glossy paper, transparencies or labels, media designed for the inkjet process or offset printing may use plastics or other chemicals that have a lower melting point. These can melt during the laser printing process and damage the internal mechanics of the Xerox printer. For best paper performance, use only paper found on the Xerox Recommended Media List for your printer model.
Paper Color
Colorchoice – Paper can come in a variety of colors, such as pink, blue, pastels or bright colors. Printing on paper with a color will affect image quality as it will offset color prints, and in some cases make text difficult to read.
The application or the print driver may specify a specific paper color – An application or the print driver may specify a specific paper color to be printed on. If the specified paper color is not loaded into the printer, or the printer does not know that it holds the correct color in a tray already, the job may be held for resources or generate a fault code.
Paper tray choice – Ensuring the paper color setting is set correctly will ensure the printer selects from the correct paper tray when you have a job requiring a specific paper color.
Please view this Xerox Support YouTube video regarding loading paper and confirming the paper tray properties.
Following these simple steps for confirming the paper size, type and color can reduce the possibility of paper jams, image quality issues and disappointment with the printed output. For additional information on paper specifications, loading paper and clearing jams, please search the online support for your printer model.
And, if you are so inclined, please confirm this article has been helpful to you by adding a comment below!
Sometimes you just need to interrupt. A large print job is running, and someone urgently needs to make copies for a meeting, or fax something right away. There is a way to pause the print job that is running, make those copies or send that fax, and then resume the print job.
The interrupt feature is available on many production printers and office multifunction printers, but there are differences. On some printers you can interrupt the copy jobs and on others you can only interrupt a copy job if it is a multiple sets job.
Let’s look at the interrupt feature on the ConnectKey® and AltaLink® families. The interrupt feature will allow you to pause a print job, complete a copy or scan job, then resume the print job. This feature cannot be used to promote another print job ahead of a paused job, however.
The interrupt job button must be enabled by the system administrator for the feature to be available to users. Here is a look at the instructions for enabling the feature on the AltaLink® printer family. Other printers will have similar steps.
To enable the Interrupt Feature on the AltaLink®
Login as System Administrator at the control panel
At the control panel touch screen, touch Device, then touch Tools.
Let’s look at the steps for using the interrupt feature. These steps are directly from the online support page for AltaLink® printers. The feature will work the same way on other printers.
Note: The interrupt button must be enabled before it is visible and usable on the user interface. The interrupt button is disabled by default.
At the control panel, touch the Interrupt button. The printer continues to print while it determines the best place to pause the spooled print job.
Printing stops to allow you to complete another job.
To resume printing, touch the Interrupt button again.
To find how to enable and / or use the feature on your printer model, please navigate to the support page, enter your machine model and search on interrupt or pause to find the instructions for your printer.
The interrupt feature can come in handy if you need that quick copy for the staff meeting and someone is printing a big print job. Interrupt that job, make your copies and then finish the print job with the interrupt button.
Flu season is right around the corner! Germs live everywhere – in the air, on food, plants and animals, in the soil — and on just about every other surface including your Xerox printer. Whether it’s the common cold, seasonal flu, or COVID-19 virus, it’s that time of year when illnesses seem to spread faster.
Let’s talk about cleaning the commonly touched surfaces of your Xerox printer, such as the panels, buttons, display screens, touch screens, and doors or access handles. Disinfecting these surfaces will kill germs and lower the risk of spreading infection.
To help our customers maintain a healthy work environment, we created this guide to help you clean the surfaces of your Xerox devices properly.
The following guidance is applicable to surfaces of multifunction devices, printers, and presses.
Wear disposable gloves made of latex or nitrile gloves when cleaning and disinfecting surfaces.
Turn off the device, disconnect AC power, and unplug device from the outlet before cleaning. Do not clean a product while it is powered on and plugged in as it may cause electrocution.
Follow the instructions in the guide carefully regarding the solution to use and proper handling of it while cleaning the surfaces of your printer.
Do not spray any liquids directly onto the product.
Take care to prevent moisture from entering inside the product or between gaps around the control panel or buttons. Disinfectant entering the product may result in extensive damage or failure due to corrosion.
Be careful not to rub the control panel strongly as it can be easily scratched or cracked.
Ensure surfaces have completely air-dried before turning the device on after cleaning. No moisture should be visible on the surface of the product before it is powered back on.
Discard gloves after each cleaning. Clean hands immediately after gloves are removed.
