A Fast, Friendly, and Capable Artificial Intelligence (AI) Assistant

Posted on by | General | 0 comments

Say hello to Solver – our AI Chatbot.

We’ve all been there. You need instant support with a product or service without having to wait
for an engineer. Or you simply require quick access to resources and information. Solver, our new
conversational AI chatbot, delivers what you need – quickly, accurately, and with a personal touch.

AVAILABL E NOW, READY TO ACCESS
Available in 18 countries, Solver is ready
and waiting for your questions. You can
visit xerox.com, log into the Xerox® Fleet
Management Portal, or access Solver
through the Xerox® Easy Assist App.

COMPREHENSIVE ANSWERS
AT YOUR F INGERTIPS

With Solver, we’ve combined cutting-edge generative AI with technical expertise to create a powerful self-help solution. Simply ask Solver your question, and you’ll get an instant, relevant answer tailored to your problem or opportunity. It’s a faster,
more efficient way to resolve issues and
keep your operations running smoothly.
And, if things get complicated, our Xerox representatives will be available to assist you personally.

18 countries. Six languages.
Available 24/7. Designed for you.
Simple, fast, and knowledgeable.
Let’s get your questions answered
with Solver – our AI Chatbot.

Solver can:

  • Recognize context, pull the right
  • information, and localize it in
  • your language
  • Provide instant instructions and
    knowledge for fast technical support
    to resolve a variety of simple issues
  • Help order, track, trace, or recycle supplies
  • Retrieve materials like installation
    instructions or troubleshooting
  • Find easy-to-follow information on
    hardware and print drivers
  • Refer you to a live agent when needed
    or requested
  • Respond in English, Portuguese, Italian,
    German, French, and Spanish

LET’S TAKE A CLOSER LOOK

Find out more at xerox.com

© 2025 Xerox Corporation. All rights reserved. Xerox® is a trademark of Xerox Corporation in the
United States and/or other countries. 01/25 TSK-6661 BR40974

Programming and Printing on Custom Size Paper

Posted on by | Features, Printing, Support Tools | 0 comments

Today we will explore how to set custom size paper selections in your print driver for print jobs.  You can save the custom size to be used repeatedly. Let us look at the general steps for creating and saving a custom size for paper in the driver. Your steps may be slightly different depending on the model of your Xerox printer or multifunction printer and the operating system (OS) you are using.

Depending on your machine you can print custom-size paper from Trays 1–5. Since custom size paper settings are saved in the print driver, they are available for you to select in all your applications. Please check your paper and paper tray specifications for information on the sizes supported for the paper trays on your machine. Custom sizes are most commonly printed from the bypass tray.

To create a custom paper size in the Windows print driver:

  1. In the print driver, click the Printing Options tab.
  2. Click on the Paper pull-down menu and select [Other Size].
  3. Click on Advanced Paper Size…
  4. In Paper Size window, click on the Output Paper Size pull-down menu and select [New].
  5. In New Custom Paper Size window, enter a name for the Custom Size in the Name field.  NOTE: This name will be listed in the Paper Size list in the print driver.
  6. Enter the required height and width in the fields provided. The height and width may be set within the paper size specifications for your model printer.
  7. Click on [OK] three times.

To print a document on custom size paper using a Windows OS:

  1. Open the file to be printed, and then select [Print] from the File menu. The Print window will be displayed.
  2. Select the Xerox printer, and then click on [Properties] or [Preferences].
  3. In the print driver, click the Printing Options tab.
  4. Click on the Paper pull-down menu and select [Other Size].
  5. Select the Fit to New Paper Size menu and select the custom paper size created before.
  6. Click on [OK] to close the windows and print the file.

To create custom paper size in the Apple Macintosh OS X (10.5 or Higher) driver:

  1. In the application, click File then Page Setup.
  2.  Click Paper Sizes, and then select Manage Custom Sizes.
  3.  In the Manage Paper Sizes window, click the plus sign (+) to add a new size.
  4.  Double-click Untitled at the top of the window and type a name for the new custom size.
  5.  Enter the height and width of the new custom size.
  6.  Click the arrow to the right of the Non-Printable Area field and select the printer from the drop-down list. Or set the top, bottom, right, and left margins for User Defined margins.
  7.  Click OK to save the settings.

To print a document on custom size paper using a Mac OS:

  1. Open the file to be printed, and then select [Page Setup] from the File menu.
  2. Select the required printer from the Format For pull-down menu.
  3. Select the required custom paper size from the Paper Size pull-down menu,
  4. Click on [OK].
  5. Select [Print] from the File menu. The Print window will be displayed.
  6. Select any required printing options.
  7. Click on the [Print] button to send the job to the printer.

Those are the basic steps; the steps may differ a little depending on the machine you are using.  These instructions are presented to help you to know where to look in your driver for the custom setup.   If you need further information or help, please search the online support for your model of machine or contact your local support centre.

How To Find Your Serial Number

Posted on by and | General, Support Tools | 0 comments

The serial number can be found on the first screen of the Embedded Web Server (Web Interface) or CentreWare Internet Services (CWIS). Note: Some older VersaLink printers require you to select “Details” on the first page of the web interface to see the serial number.

Other Places to Find Your Serial Number
1. The serial number is on the display of the machine by pressing Device and then About on the Control Panel.
Note: For WorkCentre printers press the Machine Status button on the Control Panel. The serial number will be displayed on the Machine Information tab.
2. The serial number is on the configuration or settings report of your machine.
Note: To find out how to print out the configuration or setting report please go to the Xerox Support Page for your machine and search on Configuration Report or Settings Report.
3. The serial number is on a plate or sticker inside or on the back of the machine. For assistance with finding these locations of the serial number visit the Xerox Support Page for the machine and then search on “Serial Number”. The solution will walk you through finding the serial number on your machine.

Examples of Serial Number Locations

Paper Storage Best Practices

Posted on by and | General | 0 comments

Paper Storage Explained:

Paper is highly sensitive to moisture and the humidity levels within which it is stored. When paper is manufactured, most manufacturers produce paper to strict quality standards.  The paper is then carefully sealed into packaging that contains a special lining for maintaining the humidity level of the paper for as long as it is properly stored. Paper shipped in this condition is perfect for Xerographic applications, but the freshness of the paper is dependent upon its storage conditions.

As a result, paper that is improperly handled or stored can be subject to excess moisture from the atmosphere, which can cause the paper to increase in size, warp, curl or stick together.

Paper Storage Issues:

  • Damp paper can warp in tray – Paper that has absorbed too much moisture from the atmosphere can begin to become wavy or warp, starting around the edges of the sheet. Warped paper can result in jams, misfeeds and wrinkles during the printing process.
  • Damp paper can affect toner bonding to paper – Damp paper can lead to poor toner application and fusing issues, such as light/faded output or print smudging.
  • Damp paper may curl or adhere to other sheets – Damp paper may curl more than normal paper would, resulting in curly paper output, or increased instances of misfeeds and paper jams. It also may stick to neighboring sheets of paper, becoming difficult to separate causing misfeeds and jams.
  • Dry paper can also warp in tray – Paper that has lost too much moisture can contract around the edges of the sheet causing “tight edges”, which can lead to misfeeds, jams, registration issues as well as wrinkles.

Paper Storage Considerations:

  • Always store paper in its original packaging until ready for use – Paper is packaged in a wrapper lined with polyethylene plastic that is resistant to moisture. Unopened packages of paper should be stored inside its original cardboard carton whenever possible.
  • Store paper in a storage cabinet or flat shelf – Keep unused paper in a dry, flat storage cabinet where it can be protected from physical damage and the elements. Always stack reams of paper evenly on top of one another to avoid curling or bending. Storage locations that experience extreme temperature and humidity shifts, like the floor, can increase the chances of moisture being absorbed into the paper.
  • The storage location should be climate controlled – The storage location should also be kept within 68°F/20°C to 76°F/24.4°C and within 35-55% humidity levels for best results.
  • Paper must be conditioned before use – If the paper cannot be stored in a climate-controlled environment, the paper must be given a conditioning period. For example, a carton of paper stored in a 57.2°F/14°C storage room, brought into a 72.5°F/22.5°C production room must be conditioned for 8 hours before use. The conditioning time will vary depending upon the temperature difference.
  • Use only the amount of paper needed in the tray – When loading paper into the printer, load only the amount of paper that the job requires or that will be used in the short term. Reseal any unused paper after opening to maintain paper freshness. The packaging contains a special lining that absorbs moisture to help keep remaining paper dry.

To learn more about paper storage practices, jamming or misfeed issues for your device please go to our Support Pages .

Here’s to a Healthy New Year!

Posted on by | Apps, Support Tools, Technology | 0 comments

2023 has arrived, and hopefully everyone is off to a good start. Many of us are returning to our offices after a holiday break, which means once again using our Xerox® printer(s) on a daily or frequent basis.

To help your ‘stay healthy’ goals for the year, you may want to add a hand washing reminder to your workplace with the Clean Hands Reminder App for your VersaLink®, AltaLink® and PrimeLink® printers. The app displays on the user screen when the device is inactive. When the user touches any portion of the screen or a button, the app exits to the home screen.

The Clean Hands Reminder app is a friendly, non-intrusive, screen-saver type reminder to maintain proper hygiene located on the screen of your printer, visible to all users.  It is a simple, silent reminder for users to protect themselves and co-workers. The app provides a tool for maintaining a clean and safe work environment.

The app can be added to compatible printers in under 2 minutes. It is free and works with any ConnectKey enabled printer with EIP v3.5 or higher. (Please note the app is not compatible with the Xerox i-Series or older devices.) The app is available globally with titles and descriptions in English, Spanish, French, German, Italian, Portuguese, Dutch, Turkish and Russian.

To install on your compatible devices, download the Clean Hands Reminder app from the Xerox App Gallery’s General section.  For your convenience there is a 2 minute “How To” video to walk you through installing the app.  This video is available to watch on Xerox Support’s YouTube channel or via the QR code below.

To maximize the benefit of the Clean Hands Reminder app, ensure that you have:

1. Set the app to be the default service on your device (example: Entry Screen Default, Walkup Screen Setting)

2. Set the user interface timeout to the minimum (example: touch user interface system timeout, system timeout for the device control panel)

3. Set Energy Saver to the longest possible setting (example: Power Saver, Low Power Setting at 60 minutes)

Please consult your printer model’s user guide for specific details. User guides can be found on the Xerox Support site.

Please also visit the Xerox Print Devices Cleaning Guidance site for ways to keep the external surfaces of your printers clean to help maintain a healthy workplace.

Here’s to a healthy 2023!

A New Resolution

Posted on by | Support Tools | 0 comments

2023 is nearly here!  The final days of 2022 are winding down and coming to a close. On New Year’s Eve we will celebrate with toasts and cheers with our loved ones.  New Year’s resolutions will be made, and we will start the year with enthusiasm for the possibilities ahead.

While we’re on the topic of New Year’s resolutions, may we suggest one for your consideration. Why not learn one or two new things about the Xerox printer that you use on a regular basis? Maybe there’s a feature that you do not know how to use and taking advantage of it would save you a few steps and a few minutes each day. Or maybe it allows you to do something you did not think was possible.

Browsing through our video library at the Xerox Support YouTube channel may give you some ideas and features to explore. Perusing the user guide for your printer may reveal capabilities you did not know were there. You can find them at www.Xerox.com/support by searching for documentation for your particular printer model.

It’s not a life changing resolution, but it just may be something that makes that little bit of difference to your work life in 2023.

Happy Holidays!

Posted on by | General, Online Support Assistant, Support Tools | 0 comments

It’s the most wonderful time of the year! We’re now in a season of holidays, celebrating Christmas, Hanukkah and Kwanzaa with family and friends. There’s a spirit of joy and excitement in the air. For many, there are also snowflakes in the air. At this time of year they can be a welcome sight, making the hills and valleys a magical scene to behold.

While many of you may be able to take time off work to enjoy the holidays, others may be working at an increased pace to meet their customers’ needs before the year ends. We would like to assure you that Xerox Support will continue to be available to you during this time.

We encourage you to use our resources at www.xerox.com/support to view support content specific to your product model. Additional resources are listed below.

Support Resources

We are glad for the opportunity to support you.

May you experience the peace and joys of this special time of year!

Seeking Your Feedback

Posted on by | General, Support Tools | 0 comments

We live in a world where it’s easier than ever to communicate directly to the companies and suppliers who provide us with goods and services. At the click of the mouse, we can indicate whether a delivery was on time and performed as expected. As soon as we leave the car dealership, we have an email survey to provide feedback.

Xerox Support would also love to hear from you about the services we’re providing online at www.xerox.com/support. We really do want to hear what you think, which is why we give you the opportunity in every solution presented.

When you go to the Xerox.com support pages and find a solution that works for you, please let us know. All you need to do is select an answer next to the question: “Did this help?” We’ve made it only 2 options so it’s as quick and easy as possible to provide feedback. We don’t want to take too much of your time.

We really do look at these ratings. It helps us know which information is useful, and which may need additional explanation. With that feedback, we can build better knowledge content for everyone.

Here is an example of what you will see at the end of every solution.

We strive for our online support to be able to provide quick answers at your fingertips to keep you printing. Consider helping us help you and other customers.

We appreciate your input!

Introducing the Xerox Easy Assist App

Posted on by | Apps, General, General Information, Support Tools, Technology | 0 comments

You’ve eagerly awaited your new Xerox printer or multifunction printer and it has finally arrived. Next comes the task of unboxing the device, setting it up, and downloading print drivers. It’s not always straightforward and can sometimes be confusing. Let us introduce you to the new Xerox Easy Assist App which makes install and setup quick and easy!

Easy Printer Setup

This new app provides a simplified step by step guided installation experience with easy print and scan driver setup. This means no more searching on Xerox.com for the right drivers for your specific printer model.

When you’ve started the process to install your printer, the printer’s setup screen will say: “Do you want to use a mobile app?” Select ‘Yes’ and follow the steps to acquire the App. Scanning a QR code will then pair the printer with your phone via WIFI Direct.

The instructions on the printer’s local user interface will be synchronized with the App to provide clear and straightforward guidance on the next steps to take.

After your printer setup is complete, select the ‘Set Up My Computer’ tab on the App to enter an email address to send links for downloading and installing the appropriate software.

Keeping you Productive

Now that you are ready to start using the app, stay efficient by monitoring your supply levels and easily reordering genuine Xerox supplies.

The app will automatically indicate when you are low on toner, which means you can simply select the ‘Reorder’ button, and the app will navigate you directly to your specific supplies.

And to remain even more productive, quickly browse and print documents from within the app, removing all the unnecessary steps you would usually encounter.

Instant Support

In the unlikely event you run into technical issues, you can resolve them quickly with real-time access to support services.

The app provides simple resolution steps based on your printer fault notifications, this includes access to live chat and self-support articles instantly.

Total peace of mind

Feel at ease by preventing unauthorized user access through your device settings. Select ‘Device Settings’ and easily manage printer admin passwords to help keep your device secure.

How to find the Xerox Easy Assist App

Download the app today from the Apple App Store and Google Play Store.

For device compatibility, please visit the Xerox Knowledge Base

Connecting Printers for Remote Services – Direct Device or Device Manager?

Posted on by | ConnectKey, General, Support Tools, Technology | 0 comments

We live in a highly connected world, from garage doors you can open and close from afar using a phone app to pet feeders you can program while on the beach in Fiji. Connected devices are designed to make our lives easier and less stressful.

Connecting your Xerox printers and multifunction devices to send data to Xerox is another example of connecting for simplicity and efficiency. Having your printers send their meter reads, supplies levels and diagnostic data relieves you of the task and provides Xerox with a better ability to serve you.

There are two main options for connecting your printers and multifunction devices for remote services.

DEVICE DIRECT

The first is termed ‘device direct’ which means that the printer itself has the capability embedded in its firmware to transmit the needed device data elements to Xerox. Many Office printer models are ready for data transmissions upon installing the printer. Depending upon your network configuration or the configuration of your company’s firewall, there may be some additional steps to follow at the printer’s embedded web page to make the capability complete and activated.  These steps are found in the printer’s system administrator guide at www.xerox.com/support. Search on your printer model and look for the related documentation.

Here are links to some of the system administrator guides:

AltaLink® printer models

VersaLink® printer models

PrimeLink® C9065/C9070 Printer

DEVICE MANAGER

A device manager is a software application that is downloaded onto a PC (or a server) and runs in the background. It will ‘discover’ the printers on the same network and provide a user interface for managing the discovered printers and viewing supplies levels and other printer information. The device manager will poll the printers at a set interval and compile the printers’ data to send as one package to Xerox. Device managers can be useful where there are large fleets of printers, but they are also applicable for small numbers of printers.

Note that if the PC is turned off or belongs to someone who shuts their PC down while on vacation, the data transmissions will stop during that time. To ensure uninterrupted data transmissions, both connection methods may be used at the same time.

MAKING THE CHOICE

You may be wondering, “how do I choose the method of connecting for my printers?” There are a few things to consider.

TYPE OF CONTRACT

First, does your contract with Xerox include managing your printer fleet for you? For these contracts, your account representative is most likely recommending a device manager application, such as Xerox Device Agent (XDA) or Xerox Device Manager (XDM), to provide the mechanism for delivering device data to Xerox on a regular basis. If the contract includes managing printers from manufacturers other than Xerox, a device manager application is the only option for the non-Xerox models. Bear in mind that connecting the Xerox printers via the ‘device direct’ method may be recommended as an enhancement to the device manager solution.

If you don’t have a fleet management services contract, and instead have a traditional maintenance contract which includes meter-based billing and/or supplies and support, you have the option of either method of connecting, or even both at once if you so choose. If your Xerox printer population is large, using the Xerox Device Agent device manager may be a good option for you, as it will discover the printers on your network and provide a quick way to set them up at once. Note that the maximum number of printers on an XDA instance is 2,000.

PRODUCT CLASS

The next consideration is the type of printer you need to connect. For production class printers, the device direct method is the only option available as they are not compatible with device managers. There are exceptions to this. Most entry level production printers are compatible with device managers and do have the choice of either method.

For more information regarding which printer models are capable of which method of connecting, please see this chart on xerox.com. Note that on this chart “XDA -lite” is an example of a device manager used for traditional service contracts. If a printer model is compatible with XDA-lite, it is compatible with similar device managers.

For security related information on both methods of connecting, please read the Remote Services Security Whitepaper. Additional information may be found at www.xerox.com/remoteservices.

Whether it’s by the device direct method of connecting, or by device manager, we recommend taking advantage of automated remote services such as automatic meter reading (AMR) and automatic supplies replenishment (ASR). Experience how they simplify your Xerox printer ownership!