Print Drivers and Corruption

If you are having strange printing issues that come on all of a sudden for no apparent reason you may have a corrupt driver.  I cannot tell you how the corruption occurred.  Who really knows the root cause, but it does happen?  To rid yourself of the printing errors you may need to uninstall the driver completely and then reinstall the driver.

To uninstall the driver on some operating systems you must delete the print queue first or you may have to delete pending jobs that are in the queue or spooler.  You may also need to stop the spooler.  These instructions are on the support pages for your printer at

Make sure you look up the instructions for uninstalling in the online support page for your printer, so you do not miss any important steps.  Search for remove or uninstall on your support page.  Follow all the steps to make sure that you completely remove the driver and its components otherwise the corruption may remain, and you will continue to see the problem. You may need to reboot your computer to complete the uninstall process.

When you re-install the driver be sure you check the drivers and download tab for your printer and use the most current driver for your printer.  If you use the Xerox® Print and Scan Experience App the most current driver will be installed for you.  The installation instructions are also available from the support page for your printer.  Look up the installation instructions for the operating system you are using.

Once the driver has been completely uninstalled and then reinstalled the printing problems should be a thing of the past. If they are not, then please consider contacting your local support centre or posting your question on the Xerox Customer Support Forum for additional assistance.

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  1. Swift Computers April 19, 2022 - Reply

    Hello, My laptop was formatted and the driver of the printer got deleted.Unable to find the driver for xerox 5230 online. Kindly help

  2. ANA April 24, 2022 - Reply

    Hola, buenas tardes, me pueden por favor ayudar a instalar mi impresora phaser 6000 de xerox, tengo win 10 64 bits y la ultima actializaciòn de los drivers que tienen es para win 8, intente instalar el global pero tampoco pude , gracias por su apoyo:

    • Cheryl Otstott May 20, 2022 - Reply

      Thank you for reading the blog. If you have not already found a solution for your issue or answer for your question, please consider posting on the Xerox Customer Support Forum. Alternately contact your local support centre.

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