My Xerox Printer Won’t Wake Up

Is your printer getting more sleep than you are?  Is your printer harder to wake up than a teenager facing finals?  Let’s see if we can find a way to get your machine to wake without you yelling at it, which won’t work by the way. 

First – what is the energy save mode / sleep mode? The low power mode and sleep mode are the modes the printer goes into after a set time of no use.  The low power / sleep mode saves energy, but keeps the printer online and ready to process your task when you are. 

Second – How do you set the low power and sleep modes? From the online solution for setting the power save feature:  You can set the time the printer spends idle in ready mode before the printer transitions to a lower power level.

There are two levels of Power Saver mode.

  • Mode 1 (Low Power): The printer shifts from Ready mode to Low Power mode to reduce standby power consumption.
  • Mode 2 (Sleep): The printer shifts from Low Power mode to Sleep mode for a greater reduction in power consumption.

The printer exits Power Saver mode automatically when it receives data from a connected device.

To exit Power Saver mode manually, on the control panel, press the Power Saver, Power or Wake button. For step-by-step instructions for setting the low power and sleep modes search sleep in the online support for your model of printer. 

Normally the printer should wake when data is received.  If it does not wake check the port settings for the printer.

  1. At your computer click Start, click Control Panel or Settings and the select Devices and Printers.
  2. Right-click the printer and go to Printer Properties.
  3. Select the Ports tab and then select Configure Port.
  4. Make sure there are no check marks in LPR Byte Counting Enabled and SNMP Status Enabled and then select OK. 

These steps should resolve the not waking issue on most printers.  If the printer continues to not wake when data is sent, consider posting on the Xerox Community Support Forum or contacting your local support centre for assistance. 

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  1. Richard Davies April 6, 2022 - Reply

    my printer, a xerox 7556, hasn’t woken up since March 14th. That same day we requested customer support. And until today, April 6th, and who knows how many more days left until they fix it. Meanwhile I’m sending my clients to the competition. My clients have been very understanding and have tried to put up with it, but they have their obligations.
    Customer service says they are very sorry and to keep calling them claiming the part. Taking into account that each call takes me about 15 minutes , it is not very feasible for me, so I have asked them to be the ones to call me, since I can answer them in less than 5 minutes. Request denied, xerox does not make such calls.
    Thank you xerox spain!

    • Cheryl Otstott May 17, 2022 - Reply

      Thank you for reading the blog. If you have not already found a solution for your issue or answer for your question, please consider posting on the Xerox Customer Support Forum. Alternately contact your local support centre.

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