Xerox Support uses several types of Social Media to keep you up-to-date and informed on all things Xerox Support. Xerox is proactive in connecting to our customers through many different forms of social media.
Our goal is to get information to you quickly to keep you in the loop about what is going on in our ever-changing business.
How You Can Connect to Us
Subscribe to the At Your Service blog using the subscribe section. Enter your e-mail address and choose the notifications you would like. We will notify you with an e-mail when this blog and only this blog posts a new article. You can choose the digest option to get a monthly notification. You may also unsubscribe at any time, though we hope you don’t.
Register for the Xerox Customer Support Forum and join the conversation. The forum is a peer-to-peer forum where you, the customers, help each other with answers to questions about Xerox printer, software and app products. The forum community is a helpful support resource available to you 24 hours a day, 7 days a week. The community includes a search feature to find answers to your questions. You must be registered to post, but you can look at posts and search without registering. Once registered you can post a question, post a reply to other posts and tailor subscriptions to posts that you want to follow. While you are at the forum maybe you will have an answer to share with another user.
Subscribe to our channel Xerox Support on YouTube. You can watch videos about how to use your machines and how to troubleshoot problems you may run into while using your printer(s). There are videos on installing consumables like toner and the waste toner, cleaning parts of the machine, and clearing jams. There are prebuilt playlists that will take you through all the videos on one subject or printer family. New videos are uploaded regularly so if you subscribe you will know when new videos are added.
Follow XeroxSupport on Twitter to keep up-to-date on the latest things going on at 280 characters or less. Please remember we cannot place service calls for you through Twitter, nor can we solve complex support issues. We use Twitter to provide you with information about new firmware available, driver updates and notices about other things that might affect your printers. Our Twitter feed is not monitored 24/7. Replies will be sent out during business hours 9am to 5:30 pm in the Eastern time zone in North America.
Stay in touch and in the know, subscribe to us, follow us, and check out our channel, or bookmark for all the Xerox Support on Social Media sites.