New Xerox App Gives 24/7 Technical Support

New Xerox mobile app supports you anytime, anywhere

Introducing Xerox® Support Engage – a brand new app for Android and Apple phones and tablets which can solve your technical problems whenever you have the need, wherever you are.  Support Engage is for any Xerox device covered by any Xerox service agreement.

The Xerox Support Engage app is available at no cost from the iOS App Store and Google Play. Download it today to experience its power and reach.  Not only does it integrate with all of Xerox’s other support services to give you maximum choice, but it’s fast, too.  Tests have shown the app resolves issues in almost half the usual time.

Instant, expert support

To use the app, you simply interact with a multilingual, intelligent Digital Agent and select one of eight problem categories and then follow clear, step-by-step suggestions – drawn from Xerox’s extensive knowledge base – to resolve the issue.

Effortless escalation

If the suggested remedies don’t fix the problem, or if you prefer human contact, it’s easy to directly connect to one of Xerox’s Digital Support Experts.

This service, which is available during normal working hours, lets you engage with the Support Experts via text chat, audio or video.  To save time and avoid repetition, the Expert will have automatic access to a summary of the solutions that you’ve already tried.

Note: Xerox® Support Engage is currently available for download in the United States, Canada and most western European countries.

Learn more

If you want to know more about Xerox Global Digital Support, view our Value Proposition video.

If you want to see Xerox Support Engage in action, view our step-by-step demo video and download it now!

If you have any doubts, check our Frequently Asked Questions.

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