We have all been there. You are going about your business, printing or copying or scanning and a fault code displays on the Xerox printer. Your pulse quickens and your mind reels, you begin wondering what did I do? What should I do? Is the fault code my fault? Has anyone seen me here? Can I get away without anyone seeing me? Well calm down take a deep breath and let’s try to make this a little easier.
A fault code on your Xerox printer and or multifunction device is not always as disastrous as you might imagine. The fault code is just a way for your machine to tell you there is a problem and it needs some help. Write down the complete code and any accompanying error message, the fault code will be numbers and/or letters and may include commas, periods or hyphens. Example: xxx-xxx or xx-xxx-xx. Then find a device on which you can access the internet.
At the computer or smart device go to Xerox.com, select Customer Support and then from the drop-down menu select All Support and Drivers. For those of you that have been with us for a while you will see displayed the new home screen for online support. For the newbies this will be the screen you have always seen. You have a couple of options here, you can either enter the model of your printer displaying the code or you can just enter the fault code.
In the example below I just entered the fault code 010-420. The articles about that code will be displayed and the list will include any product that might display that fault code. To the left you can narrow down the results by selecting your product model number. The article specific to your machine will be displayed. Click on the article and follow the steps or options found in the article.
Important Tips to Remember
- Enter only one fault code at a time
- If you have no success finding the code enter the message that may accompanied the code and search that message.
- Not all fault codes require service. Many can be solved by the operator, that’s you.
- The first digits on most fault codes indicate the area or system of the machine that experienced the error. In our example 010 indicates fuser errors.
- Fault codes warn you about printer conditions that prevent the printer from printing or degrade printing performance.
Don’t slink away and leave a fault for someone else. Look it up and give resolving the issue yourself a try. It will get your machine up and running sooner and make you the office hero.
But as always if you can’t get it working, contact us at Xerox support and support will do what they can to fix the error or dispatch service if it is indicated.
Xerox 6515, excellent printer
je viens d’entrer une nouvelle cartouche de Magenta et le message d’erreur suivant erst afficher: 093-971. J’enlèeve la cartouche d’encre et la remets, mais le même code d’erreur réapparait. Quoi faire pour que l’imprimante fonctionne à nouveau
Hi Linda,
Thank you for reading the blog. You do not mention the machine you are using. If you have not already found a solution for your issue or answer for your question, please consider posting on the Xerox Customer Support Forum. Alternately contact your local support centre.
Thanks,
CherylO-Xerox
XEROX 7345 ERROR 009-330
Hi Bharat,
Thank you for reading the blog. If you have not already found a solution for your issue or answer for your question, please consider posting on the Xerox Customer Support Forum. Alternately contact your local support centre.
Thanks,
CherylO-Xerox
My printer is displaying “code 1000000”. I’d done as it instructed: I’d restarted the printer and the same message appears. What does this mean: and is it a quick and easy fix? Please respond. Thank you
Hi Tonny,
Thank you for reading the blog. If you have not already found a solution for your issue or answer for your question, please consider posting on the Xerox Customer Support Forum. Alternately contact your local support centre.
Thanks,
CherylO-Xerox
my printer is saying device fault, i have powered off and back on and its still displaying this same message 116-331
Hi Beth,
Thank you for reading the blog. You do not mention which printer you are using. Please see the cases in the online support for the code you are seeing. Find your printer model number on the left and select it to see the case(s) related to your printer and the code.
HI
PLEASE HELP AND SEND ME THE CODE
I HAVE AN OLD MACHINE XEROX 5875 WC
IT S ASKING FOR PLAN CODE ACTIVATION
SN 3660569340
I TRIED TO GENERATE THE ON LINE
https://www.xeroxlicensing.xerox.com/fik/ViewFind/GetSerialToView.aspx?lang=en-US
BUT GET THIS MESSAGE
“Unable to display the records for this serial number.”
Xerox B7030 fault code 124-315
please i am using VersaLink C405 and is showing Fault or Error (062-380) which is not allowing me to print any job.
Please help
I have a xerox B225 multifunction printer. I replaced the toner cartridge and am getting an error message: Replace printer cartridge, 0 estimated pages remain [88.40K]. I have tried the power down\reset bit this does not work. Please help.
Hi,
i have xerox wc5330 suddenly without any message stop the machine and required check drum unit or replace the drum unit
then i replaced the drum unit, but it same message check drum unit reset the drum with error code 091-921
I have code 394_320_00 xerox 7855
Whate this code mean
How can I silve?
I have been trying to get the scan to email part of this machine to work for 4 days now. I have watched several you tube videos. Doesn’t help. I have called Xerox and they can’t help me because I don’t have a “maintenance contract” with them. I have looked all over the Xerox web site. I have wated 1300.00 on a hunk of junk machine. It is now going to be a boat anchor because Xerox will not help me get it set back up. I highly recommend an HP or any other brand. At least they don’t make their customers buy a maintenance contract and they will help over the phone. Poorest customer service I have ever had.
https://www.xeroxlicensing.xerox.com/coupon/Version8/ReplaceAll.aspx?lang=en
Why can’t this website be opened
xerox 5335 photo copier error code 116-364
Xerox workentre 7545 error 371-341-00 speed not set
Error code 010-320 in xerox primelink c9065
What does fault code 010-340 mean
What does impressions 2136 mean
Erreur
I am not able to print – error code 024-965
what do I have to do?
Hello, I have a xerox Versalink B405 printer and it reports error 124-315. I tried to factory reset it, but when I choose this option, I get a message saying “cannot be done and it does not work”. I also have a diagnostics app on my desktop, but I didn’t find anything there.The printer does not even communicate with your computer or mobile device. I also tried reinstalling the firmware and it doesn’t work either.
Thank you.
I’m receiving a error message code 024-747 when trying to print a 5×7 document.
Pleas advice,
My Xerox Workcentre 6027 printer is showing error code: 092-651. Have no idea what this means?
xerox colour j75 error 010-327
I have an error on my phaser 6510
016–433
I cannot log in to my admin and cannot find how to reset.
any help much appreciated
i have problem my versant 180 priner have error code 044-394
error code -21345, B225MFP
Hi Amann,
Thank you for reading the blog. If you have not already found a solution for your issue or answer for your question, please consider posting on the Xerox Community Forum -https://forum.support.xerox.com/community. Alternately contact your local support centre.
Hi All,
Thank you for reading the blog. If you have not already found a solution for your issue or answer for your question, please consider posting on the Xerox Customer Support Forum – https://customer.services.xerox.com/community
The Xerox Community Forum is a peer-to-peer platform and is not an official technical support platform. If you have not received a response and would like to engage Xerox, please visit our online self-help tools:
Support page – http://www.support.xerox.com
Xerox YouTube channel – Xerox Support – YouTube