Have you have seen fault code 016-426 on the display of your VersaLink printer, WorkCentre 6515 or Phaser 6510 after June 1, 2020? Please read this article for an explanation and for the solution to the code.
Note: If you have a different model of printer and have seen this fault code, please use Xerox online support to find solutions for your particular model.
The fault code 016-426 indicates that the printer is no longer communicating with the Xerox servers. If your printer and the Xerox servers do not communicate, your meter reads may not be recorded on time for the billing cycle or your automatic supplies replenishment will not arrive when you need it. For your convenience it is important to correct this error as soon as possible.
The process takes approximately 10 minutes to complete to restore the capability for your printer to send meter reads, supplies levels and diagnostic information. Articles have been published for the VersaLink family of products, the WorkCentre 6515 and the Phaser 6510 which explain how to create a clone file and reinstall the clone file to your printer. The articles also list the system software you must have loaded on your printer as a prerequisite. Be sure to keep the security settings “checked” in the list of settings to clone.
The links to the articles are below.
- WorkCentre 6515
- Phaser 6510
- VersaLink B600, B610 Printer
- VersaLink B605, B615 Multifunction Printer (MFP)
- VersaLink B400 Printer
- VersaLink B405 MFP
- VersaLink C7000 Printer
- VersaLink C7020, C7025, C7030 MFP
- VersaLink B7025, B7030, B7035 MFP
- VersaLink C500, C600 Printer
- VersaLink C505, C605 MFP
- VersaLink C400 Printer
- VersaLink C405 MFP
- VersaLink C8000, C9000 Color Printer
After following the steps in the article if your printer still displays the code or if you have issues completing the steps, please contact your local support centre for additional assistance.