The Xerox App Gallery is the home of various apps available for your Xerox or multifunction printer. These apps are simple to use and provide a wide variety of capabilities to Xerox devices, including cloud connectors, translation, document redaction, audio conversion, and many more.
When needing Support with the Xerox App Gallery, visit the Xerox App Gallery and select the “?” symbol next to the user login area in the upper right corner of the screen. At that point, you will have the option to click on the online support icon, which will take you to a documentation screen with valuable information about the Xerox app gallery and the apps contained within it. You will also have the option to click on the feedback icon, which will open an e-mail with the to-field pre-populated with xerox.app.gallery.feedback@xerox.com.
When looking for Support for your apps, in addition to using the steps described above, you can visit the App Gallery and click on the specific App. You can then scroll down the page and click on “Support.
The Xerox App Gallery support resources will typically get back to you within 24 hours and address your questions with the App.
my xerox7535 ask an active code about consumables ，my robot serial code is 3906127252,please give me an active code and about how to operate. thank you.
Hi zenghaiyan,
Thank you for reading the blog. If you have not already found a solution for your issue or answer for your question, please consider posting on the Xerox Customer Support Forum. Alternately contact your local support centre.
Thanks,
CherylO-Xerox
When using the Touchless Access App on different models in our showroom, I get different image quality results when using copy method. Scan to email isn’t setup, so I don’t know if that is an issue. The print method works fine.
The AltaLink C8145 image density is very weak in color, great in B&W.
The AltaLink C8035 image density is less weak, but still unacceptable in color, and again is fine in B&W.
The PrimeLink C9065 is great in either color or B&W.
I cannot find any resources that show how to adjust the density or other color quality settings. Is this a service mode adjustment? Or is there some other method of adjusting image quality for the Touchless Access App?
Hi Al,
Thank you for reading the blog. Please post your questions about apps in the App Gallery board on the Xerox Customer Support Forum. Alternately contact your local support centre.
Thanks,
CherylO-Xerox
I am a Xerox partner and I need assistance with the printbyxerox app currently on all connect key mf printers.
I would like to use Xerox printers in a self serve kiosk setting wilh an interactive pay wall to be able to require a payment for self serve users based on pages printed, scanned, copied or faxed. Can I accomplish this?
Hi Andrew,
Please address your question to the App Gallery team. You can reach them on the Xerox Forum on the App Gallery board.
Thanks,
CherylO-Xerox
I was wondering if there was such a things as an NFR version of Xerox APP’s such as Connect for Microsoft One Drive, Connect for Google Drive. I test SSO with Cloud and Suite and do demos on the Xerox equipment in Ottawa but the trial is only good for 30 days.
Hi Chris,
Please address your question to the App Gallery team. You can reach them on the Xerox Forum on the App Gallery board.
Thanks,
CherylO-Xerox
Olá, preciso de ajuda com a impressora Xerox VersaLink B405, não consigo acessar a loja de aplicativos “App Gallery”. Ao tentar entrar na opção ocorre o seguinte erro:
” Erro de DNS
Ocorreu um problema com a resolução do nome do DNS
Impossível contatar o servidor de nomes
”
Já tentei mudar os servidores DNS e o domínio manualmente, já tentei mudar várias configurações de rede mas nenhuma foi efetiva.
Se alguém puder me ajudar eu agradeço.
Hi Lucas,
Thank you for reading the blog. If you have not already found a solution for your issue or answer for your question, please consider posting on the Xerox Customer Support Forum. Alternately contact your local support centre.
Thanks,
CherylO-Xerox
Hi,
I used to access IE 11 in the past and now to access and download the scan document via IE. how about in future tehre is no more IE 11 for us to view and can the EDGE able to support.
Hi Thomas,
Thank you for reading the At Your Service blog. I would suggest trying Chrome or Firefox and see if these will work. If it still does not work please consider contacting your local support centre.
Thanks,
CherylO-Xerox
Good morning I need bios for EX J75 motherboard Tyan S5515G2NR-EFI. Thanks
Hi Daniel,
I do not have that information. You would need to speak with a technician. Contact your local support centre to place a service call.
Thanks,
CherylO-Xerox
I can’t print from my Galaxy Note 20 mobile
Is there an application for this?
Xerox workplace does not have drivers for this seria
Thank you
Hi Laura.
Thank you for reading the blog. If you have not already found a solution for your issue or answer for your question, please consider posting on the Xerox Customer Support Forum. Alternately contact your local support centre.
Thanks,
CherylO-Xerox
I have a Xerox 3215 connected via a wirelss hub to two Windows 10 (X64) PCs. For several months, I could print over the wireless connection, but NOW, I cannot print wirelessly nor when I attach to the printer with a USB cable.
I have read the entire user manual and found that some steps, such as connecting to the printer remotely over my wireless just does not work. Their is NO Connection to the printer. I also tried upgrading to a newer driver, but the Xerox tools, do NOT allow me to reach the printer wirelessly and I cannot make a physical connection via a USB cable directly attached to the printer. When I go through the “wirelss menus” i get to a point requiring a password (my password includes an equal sign (“=”), but that symbol is not on the external “typing” buttons on the front of the printer and I have to stop.
HOW CAN I DELIETE THE CURRENT DRIVER AND INSTALL THE 2021 DRIVER? OR, IF NEEDED, HOW CAN I DELETE ALL OF THE XEROX SOFTWARE AND START FROM SCRATCH WITH THE 2021 DRIVER?
Hi Blaine,
Thank you for reading the blog. If you have not already found a solution for your issue or answer for your question, please consider posting on the Xerox Customer Support Forum. Alternately contact your local support centre.
Thanks,
CherylO-Xerox
Im using a Xerox versalink C605 & installed the oneDrive app . At the end when logging,in it asks if you’d like to keep logged in at all times. Mine wont hold that setting, does any one here know how to get around that ?
Hi Niz,
If you have not already solved this issue, please post your question to the to the Xerox App Gallery Board on the Xerox Community Forums board. They should be able to help.
Thanks,
CherylO-Xerox
olvide mi clave de administrador como puedo restaurarla o recuperarla de impresora
Xerox Versalink C405DN multifunction Printer
Hi Leonardo,
Thank you for reading the blog. If you have not already found a solution for your issue or answer for your question, please consider posting on the Xerox Customer Support Forum. Alternately contact your local support centre.
Thanks,
CherylO-Xerox
Hello, I have a Xerox B215 printer. When I connect the power cable, it repeatedly turns on and off without pressing the button (it turns off before the ready ). I would be happy if you could guide me
When I try to install Connect for Microsoft® OneDrive. It’s getting stuck at the “verifying” stage. It eventually fails. I am using a subscribed version not the trial. I also tried using the latest firmware for my Altalink C8145. Nothing works. I need this app to work.
When I try to install Connect for Microsoft® OneDrive. It’s getting stuck at the “verifying” stage. It eventually fails. I am using a subscribed version not the trial. I also tried using the latest firmware for my Altalink C8145. Nothing works. I need this app to work.
my xerox7855 ask an active code to continue to make prints. serial code is 3913617192,please give me an active code and about how to operate. thank you.
Hi Alireza,
Thank you for reading the blog. If you have not already found a solution for your issue or answer for your question, please consider posting on the Xerox Customer Support Forum – https://customer.services.xerox.com/community
The Xerox Community Forum is a peer-to-peer platform and is not an official technical support platform. If you have not received a response and would like to engage Xerox, please visit our online self-help tools:
Support page – http://www.support.xerox.com
Xerox YouTube channel – Xerox Support – YouTube.
My xerox 7545 ask me to activation code
My printer Phaser 3260 does not print, mentioning of emty paper drawer, even though it is almost full of paper sheets. Serial no : 3362690810
hello i have a issue my when i turn on my xerox machine it takes to much time like 1 to 1.5 hour for heatup and if i start to copy it fold paper from the mid and slip pages under a drum and inner the heater unit and also have a one more issue when i start it in folds page in the mid and thats cause miss print