The Xerox App Gallery is the home of a variety of apps available for your Xerox printer or multifunction printer. We have blogs that explain the app gallery and apps but not how to get support for those apps. Let’s address how to find support for your apps.
Your first resource is www.support.xerox.com. Once at the Xerox Support page type the app’s name in the search box and press enter. From the resulting page choose your desired content from the list. The material is categorized under tabs for knowledge base articles, drivers and downloads (which includes user documentation), forum posts, and videos, if available.
If the information found there is not what you are looking for, visit the Xerox App Gallery. Click on the app you need support for to open its page. Scroll down the page to “Support” and follow the links. For some apps, there may be a separate Knowledgebase (KB) available for the App solution you are using. This KB is separate from the KB that is available for the printers and multifunction printer themselves and may have a dedicated contact page to get further assistance.
All Xerox App Gallery apps are supported on the Community Support Forum. Visit the board specifically for the Apps from the Xerox App Gallery. You can search the forum boards or ask new questions of Xerox experts and your peers. Announcements of known issues or outages may also be posted in the Xerox App Gallery board.
The Xerox App Gallery support resources will get you the information you need when and where you need it
my xerox7535 ask an active code about consumables ，my robot serial code is 3906127252,please give me an active code and about how to operate. thank you.
Hi zenghaiyan,
Thank you for reading the blog. If you have not already found a solution for your issue or answer for your question, please consider posting on the Xerox Customer Support Forum. Alternately contact your local support centre.
Thanks,
CherylO-Xerox
When using the Touchless Access App on different models in our showroom, I get different image quality results when using copy method. Scan to email isn’t setup, so I don’t know if that is an issue. The print method works fine.
The AltaLink C8145 image density is very weak in color, great in B&W.
The AltaLink C8035 image density is less weak, but still unacceptable in color, and again is fine in B&W.
The PrimeLink C9065 is great in either color or B&W.
I cannot find any resources that show how to adjust the density or other color quality settings. Is this a service mode adjustment? Or is there some other method of adjusting image quality for the Touchless Access App?
Hi Al,
Thank you for reading the blog. Please post your questions about apps in the App Gallery board on the Xerox Customer Support Forum. Alternately contact your local support centre.
Thanks,
CherylO-Xerox
I am a Xerox partner and I need assistance with the printbyxerox app currently on all connect key mf printers.
I would like to use Xerox printers in a self serve kiosk setting wilh an interactive pay wall to be able to require a payment for self serve users based on pages printed, scanned, copied or faxed. Can I accomplish this?
Hi Andrew,
Please address your question to the App Gallery team. You can reach them on the Xerox Forum on the App Gallery board.
Thanks,
CherylO-Xerox
I was wondering if there was such a things as an NFR version of Xerox APP’s such as Connect for Microsoft One Drive, Connect for Google Drive. I test SSO with Cloud and Suite and do demos on the Xerox equipment in Ottawa but the trial is only good for 30 days.
Hi Chris,
Please address your question to the App Gallery team. You can reach them on the Xerox Forum on the App Gallery board.
Thanks,
CherylO-Xerox
Olá, preciso de ajuda com a impressora Xerox VersaLink B405, não consigo acessar a loja de aplicativos “App Gallery”. Ao tentar entrar na opção ocorre o seguinte erro:
” Erro de DNS
Ocorreu um problema com a resolução do nome do DNS
Impossível contatar o servidor de nomes
”
Já tentei mudar os servidores DNS e o domínio manualmente, já tentei mudar várias configurações de rede mas nenhuma foi efetiva.
Se alguém puder me ajudar eu agradeço.
Hi Lucas,
Thank you for reading the blog. If you have not already found a solution for your issue or answer for your question, please consider posting on the Xerox Customer Support Forum. Alternately contact your local support centre.
Thanks,
CherylO-Xerox
Hi,
I used to access IE 11 in the past and now to access and download the scan document via IE. how about in future tehre is no more IE 11 for us to view and can the EDGE able to support.
Hi Thomas,
Thank you for reading the At Your Service blog. I would suggest trying Chrome or Firefox and see if these will work. If it still does not work please consider contacting your local support centre.
Thanks,
CherylO-Xerox
Good morning I need bios for EX J75 motherboard Tyan S5515G2NR-EFI. Thanks
Hi Daniel,
I do not have that information. You would need to speak with a technician. Contact your local support centre to place a service call.
Thanks,
CherylO-Xerox
I can’t print from my Galaxy Note 20 mobile
Is there an application for this?
Xerox workplace does not have drivers for this seria
Thank you
Hi Laura.
Thank you for reading the blog. If you have not already found a solution for your issue or answer for your question, please consider posting on the Xerox Customer Support Forum. Alternately contact your local support centre.
Thanks,
CherylO-Xerox
I have a Xerox 3215 connected via a wirelss hub to two Windows 10 (X64) PCs. For several months, I could print over the wireless connection, but NOW, I cannot print wirelessly nor when I attach to the printer with a USB cable.
I have read the entire user manual and found that some steps, such as connecting to the printer remotely over my wireless just does not work. Their is NO Connection to the printer. I also tried upgrading to a newer driver, but the Xerox tools, do NOT allow me to reach the printer wirelessly and I cannot make a physical connection via a USB cable directly attached to the printer. When I go through the “wirelss menus” i get to a point requiring a password (my password includes an equal sign (“=”), but that symbol is not on the external “typing” buttons on the front of the printer and I have to stop.
HOW CAN I DELIETE THE CURRENT DRIVER AND INSTALL THE 2021 DRIVER? OR, IF NEEDED, HOW CAN I DELETE ALL OF THE XEROX SOFTWARE AND START FROM SCRATCH WITH THE 2021 DRIVER?
Hi Blaine,
Thank you for reading the blog. If you have not already found a solution for your issue or answer for your question, please consider posting on the Xerox Customer Support Forum. Alternately contact your local support centre.
Thanks,
CherylO-Xerox
Im using a Xerox versalink C605 & installed the oneDrive app . At the end when logging,in it asks if you’d like to keep logged in at all times. Mine wont hold that setting, does any one here know how to get around that ?
Hi Niz,
If you have not already solved this issue, please post your question to the to the Xerox App Gallery Board on the Xerox Community Forums board. They should be able to help.
Thanks,
CherylO-Xerox
olvide mi clave de administrador como puedo restaurarla o recuperarla de impresora
Xerox Versalink C405DN multifunction Printer
Hi Leonardo,
Thank you for reading the blog. If you have not already found a solution for your issue or answer for your question, please consider posting on the Xerox Customer Support Forum. Alternately contact your local support centre.
Thanks,
CherylO-Xerox