And One More Thing…

This blog article is a list of things that we would like to remind you of or things we want to share with you that just do not require a full article. 

Default Password

If your old default password of 1111 no longer works, please try the serial number of your printer.  The serial number is on the configuration or setting report for the printer.  You can also find the serial number on a sticker on the printer itself.  To find how to locate the serial number please search on the words serial number in the online support for your machine. 

macOS Catalina

The macOS® Catalina drivers continue to be released.  The Catalina driver for the WorkCentre 3215 / 3225 is now available.  If you do not see it listed please select a different language in the language field on the drivers and downloads page and then change back to the language you need and you should see the driver.  This is a cache issue that we are aware of and working but in the meantime, the changing language tip will work.

Getting Support

Ways to get support.  Please be aware that the comments section of this blog is not a way to get technical support for your printer.  We try to answers your questions in the comments with the best information we can find, but we are not trained on all the printers and software so we cannot provide support in the comments section.  Please use the online support or contact your local support centre for the support available for your product. 


Please remember that another way to seek support is by posting a question or problem on the Xerox Customer Support Forum.  The forum is a peer-to-peer forum.  Some Xerox employees do frequent the boards to answer some questions but most of the answers come from other users of the products.  Also the forum is searchable so you might be able to find an answer to your question or problem simply by searching the forum. 

App Gallery

The app gallery continues to expand. Please take a look at the app gallery and see if there is an app available that will make your business processes easier or more efficient.  Check back to the app gallery, new apps are added periodically.

Those are the “one more things” for now.  Thanks for taking the time to read these reminders. 

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