Help Shape Support With Your Feedback

If you have been a frequent reader of this blog you know that I champion our Online Support in almost every blog. I must say I am proud of our Online Support and think it is a wonderful resource to find instructions and help with your Xerox devices and software. We really do want to hear what you think about our online support that is why we give you the opportunity in every solution to let us know how we are doing.

Please let us know when we do something right. When you go to the support pages and find a solution that works for you please let us know. All you have to do to rate the solution is to click on the stars rating next to the question “Did this page help?”  Select the number of stars you would like to rate the solution with, 1 being lowest and 5 the highest.  We really do look at these ratings, it helps us know what type of cases, and solutions help you out the most. With that information, we can build better knowledge bases that are more helpful for you.

Please also let us know your suggestions and comments for what you would like to see added or changed in the knowledge bases or any other information you would like us to know. You can supply us with this information by clicking on the “Provide Feedback” link. Here is an example of what you will see at the end of every solution. I have been talking about these links.

We want our online support to be the best and we want it to help you be self-sufficient when using and troubleshooting your equipment or software. We know we cannot answer every question for every situation but with your help we can get the most common information up there for you to see and you can have a hand in making sure the information you need is there for you and others that use the same machines and applications that you use.

Consider helping us help you and other customers. We appreciate your input.

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  1. […] Nota: Este artículo fue publicado originalmente en el blog Xerox Small Business Solutions. Para leer el artículo en inglés accede aquí. […]

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