What’s Up with the Fault Code 016-426?

Have you have seen fault code 016-426 on the display of your VersaLink printer, WorkCentre 6515 or Phaser 6510 after June 1, 2020? Please read this article for an explanation and for the solution to the code.

Note:  If you have a different model of printer and have seen this fault code, please use Xerox online support to find solutions for your particular model. 

The fault code 016-426 indicates that the printer is no longer communicating with the Xerox servers. If your printer and the Xerox servers do not communicate, your meter reads may not be recorded on time for the billing cycle or your automatic supplies replenishment will not arrive when you need it.   For your convenience it is important to correct this error as soon as possible.

The process takes approximately 10 minutes to complete to restore the capability for your printer to send meter reads, supplies levels and diagnostic information. Articles have been published for the VersaLink family of products, the WorkCentre 6515 and the Phaser 6510 which explain how to create a clone file and reinstall the clone file to your printer.  The articles also list the system software you must have loaded on your printer as a prerequisite. Be sure to keep the security settings “checked” in the list of settings to clone.

The links to the articles are below.

After following the steps in the article if your printer still displays the code or if you have issues completing the steps, please contact your local support centre for additional assistance.

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  1. Ganesh July 7, 2020 - Reply

    I need help

  2. Dwaraki B R September 10, 2020 - Reply

    I logged at and changed password. However, the printer Phaser 3020 got changed to and unable to login with either default or changed login & password

    • Cheryl Otstott October 15, 2020 - Reply

      Hi Dwaraki,
      Thank you for reading the blog. Please try using the serial number of the Phaser 3020 as the password. The password is case-sensitive. If the serial number does not work please contact your local support centre for additional assistance.

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