Technical Support Your Way

Customer technical support is important to any company.  At Xerox we strive to make your technical support experience fast, easy and accurate.  To do this we have many forms of support to meet your needs.  From support directly at the machine to online support to phone support and more. Getting the solution to you in the way you prefer and within your schedule is what we try to achieve.  It has been referred to as getting the solution closer to the customer.

The closest to you support options are support directly at the machine interface and online support.  These two types of support are available to you 24 hours a day 7 days a week.  The answers, solutions and knowledge in those resources has been collected and sourced from the support personnel, technicians, engineers, and the documentation for the machine.  A first source of support, it may be all you need to find the information you need.

Some printers now offer Chat as a support option but the chat option is only available for US customers.  Look on the contact tab on the support page for your model of machine to see if chat is available for your printer.  If you need phone support, there are centres in North America to take your calls and answer your questions. Remember that you must have a serial number that is covered by an active contract for chat or phone support.

Let’s look at the technical support.  The following video will explain how our support centres work.  You will be able to see into the labs that the support people at the support centres use to duplicate your issues and find the answers you need.

That video gives you a look into how we try to tackle your requests.  I have to say I was so glad when we got wireless headsets, it made going to the lab to work a problem so much easier.  As the technology continues to evolve on your printers, support will evolve as well to bring the information you need as you need it.  Check out the online support on the support page, or ask a question on our Support Forum, send in Fast Track to the Experts form, chat with support or give the centre a call, there will be someone there ready to try to answer your request.

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  1. ron story January 22, 2019 - Reply

    i have a phaser 3260 printer, this is the second one. neither will print in win 10. both report no paper, if im in print support it prints a test page but wont print from windows. so i believe its a firmware or software problem. please help. ron story

  2. Monique Huurman January 28, 2019 - Reply

    We have a desktop Phaser 6510 – takes toner 108R01420 (black) – our machine stated that the toner was low. I have just changed the toner (toner is from Xerox) – followed the in box directions and the unit still states that the black toner is low. I took the toner out, re-inserted it (did all the steps per instructions), turned unit off and on but message will not go away. The yellow is also showing as low but I don’t have that one yet. Can you advise please? thanks

    • Cheryl Otstott February 20, 2019 - Reply

      Hi Monique,
      Thank you for reading the blog. You have tried all the steps that I know to do for the error you are seeing so please contact your local support centre for further assistance or you can post your question on the Xerox Customer Support Forum and see if anyone can offer a solution there.

  3. Nancy Bridwell January 29, 2019 - Reply

    We need a technician at Hobart Elementary School for our copier #(redacted). Two trays are malfunctioning.

    • Cheryl Otstott February 21, 2019 - Reply

      Hi Nancy,
      Thank you for reading the blog. We can not take requests for service calls through the blogs comment section. Please contact your local support centre to request service.

  4. […] is another option for receiving support on your Xerox printer. Please refer to the blog “Technical Support Your Way” for other support options available to you. We hope you don’t need us but if you do a […]

  5. WILLIAM VERNON CARTER July 1, 2019 - Reply


    • Cheryl Otstott September 16, 2019 - Reply

      Hi William,
      Thank you for reading the blog. With no information about the model of printer you are using I really can’t offer answer. Please go to the online support page and search on your machine model and fax and you should find information on setting up fax. Alternatively you can contact your local support centre for assistance.

  6. prashant July 15, 2019 - Reply

    varsalink b605 both sied scan copy not working 065-225 error pls help

    • Cheryl Otstott October 22, 2019 - Reply

      Hi prashant,
      Thank you for reading the blog. I am unable to find the error code you reference. Please contact your local support centre for assistance.

    • Danielle Banks December 17, 2019 - Reply

      Did you ever find out what this issue was and how to resolve it?

  7. shms December 4, 2019 - Reply

    I have xerox 5855 copier,
    have a problem with paper type slection,
    a)tray one slect pre cut paper type instead of plain type.
    b) I have shange setup from admin but on fully adjestable option same problem again.
    c) on latter size it give plain only,but I need A4 on plain type.

    • Cheryl Otstott February 17, 2020 - Reply

      Hi shms,
      Thank you for reading the At Your Service blog. Please take a look at the solution for selecting paper type and make sure you have followed all the steps. If the issue continues please consider contacting your local support centre.

  8. Kevin Lindberg February 18, 2020 - Reply

    WorkCentre 6515 has an error 065-225 again for the 3rd time. 1st time was just under the 1 year warranty and serviced on site. 2nd time was about 9 months later and after replacing components it still failed and the printer was replaced. 17 months after printer replacement it happened again. Obviously there is a design issue that is not being addressed.
    No warranty according to customer service even though I have been buying replacement toner cartridges. I even have the emails saying if I bought supplies I would have lifetime service of free. I expected a better quality product and was let down. I don’t know what I should do. The toner cartridges are hi volume and still about 75% full. I could have bought another printer for what the cartridges cost me.

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