Technical Support Your Way

Customer technical support is important to any company.  At Xerox we strive to make your technical support experience fast, easy and accurate.  To do this we have many forms of support to meet your needs.  From support directly at the machine to online support to phone support and more. Getting the solution to you in the way you prefer and within your schedule is what we try to achieve.  It has been referred to as getting the solution closer to the customer.

The closest to you support options are support directly at the machine interface and online support.  These two types of support are available to you 24 hours a day 7 days a week.  The answers, solutions and knowledge in those resources has been collected and sourced from the support personnel, technicians, engineers, and the documentation for the machine.  A first source of support, it may be all you need to find the information you need.

Some printers now offer Chat as a support option but the chat option is only available for US customers.  Look on the contact tab on the support page for your model of machine to see if chat is available for your printer.  If you need phone support, there are centres in North America to take your calls and answer your questions. Remember that you must have a serial number that is covered by an active contract for chat or phone support.

Let’s look at the technical support.  The following video will explain how our support centres work.  You will be able to see into the labs that the support people at the support centres use to duplicate your issues and find the answers you need.

That video gives you a look into how we try to tackle your requests.  I have to say I was so glad when we got wireless headsets, it made going to the lab to work a problem so much easier.  As the technology continues to evolve on your printers, support will evolve as well to bring the information you need as you need it.  Check out the online support on the support page, or ask a question on our Support Forum, send in Fast Track to the Experts form, chat with support or give the centre a call, there will be someone there ready to try to answer your request.

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  1. ron story January 22, 2019 - Reply

    i have a phaser 3260 printer, this is the second one. neither will print in win 10. both report no paper, if im in print support it prints a test page but wont print from windows. so i believe its a firmware or software problem. please help. ron story

  2. Monique Huurman January 28, 2019 - Reply

    We have a desktop Phaser 6510 – takes toner 108R01420 (black) – our machine stated that the toner was low. I have just changed the toner (toner is from Xerox) – followed the in box directions and the unit still states that the black toner is low. I took the toner out, re-inserted it (did all the steps per instructions), turned unit off and on but message will not go away. The yellow is also showing as low but I don’t have that one yet. Can you advise please? thanks

    • Cheryl Otstott February 20, 2019 - Reply

      Hi Monique,
      Thank you for reading the blog. You have tried all the steps that I know to do for the error you are seeing so please contact your local support centre for further assistance or you can post your question on the Xerox Customer Support Forum and see if anyone can offer a solution there.

  3. Nancy Bridwell January 29, 2019 - Reply

    We need a technician at Hobart Elementary School for our copier #(redacted). Two trays are malfunctioning.

    • Cheryl Otstott February 21, 2019 - Reply

      Hi Nancy,
      Thank you for reading the blog. We can not take requests for service calls through the blogs comment section. Please contact your local support centre to request service.

  4. […] is another option for receiving support on your Xerox printer. Please refer to the blog “Technical Support Your Way” for other support options available to you. We hope you don’t need us but if you do a […]

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