Xerox is offering a new service called Service Delivery Video Chat. If or when you need support you can now communicate with a Xerox support agent through video chat. Video Chat will enable you to show us exactly what you are seeing at your machine and help us help you get back up and running.
How does it work?
Simply call your local support center. The support agents have the option to try a remote solve. Using the Remote Solve customers are given the option to call via video chat, Skype or FaceTime are the video chat options at this time. The agent can then direct you on how to fix an issue remotely and they can actually see what you are seeing on your machine. The use of video chat could lead to faster resolution, less explaining and more problem solving on the first call.
Please watch the video below that explains this new service and shows you how it works.
As you can see in the video, we are using technology for faster service resolutions, saving you time and getting back to business as quickly as we can.
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Next time you need support check out the videos to see if there is one that will solve your issue but if not you now have the new option of Service Delivery Video Chat.