Customer technical support is important to any company. At Xerox we strive to make your technical support experience fast, easy and accurate. To do this we have many forms of support to meet your needs. From support directly at the machine to online support to phone support and more. Getting the solution to you in the way you prefer and within your schedule is what we try to achieve. It has been referred to as getting the solution closer to the customer.
The closest to you support options are support directly at the machine interface and online support. These two types of support are available to you 24 hours a day 7 days a week. The answers, solutions and knowledge in those resources has been collected and sourced from the support personnel, technicians, engineers, and the documentation for the machine. A first source of support, it may be all you need to find the information you need.
Some printers now offer Chat as a support option but the chat option is only available for US customers. Look on the contact tab on the support page for your model of machine to see if chat is available for your printer. If you need phone support, there are centres in North America to take your calls and answer your questions. Remember that you must have a serial number that is covered by an active contract for chat or phone support.
Let’s look at the technical support. The following video will explain how our support centres work. You will be able to see into the labs that the support people at the support centres use to duplicate your issues and find the answers you need.
That video gives you a look into how we try to tackle your requests. I have to say I was so glad when we got wireless headsets, it made going to the lab to work a problem so much easier. As the technology continues to evolve on your printers, support will evolve as well to bring the information you need as you need it. Check out the online support on the support page, or ask a question on our Support Forum, send in Fast Track to the Experts form, chat with support or give the centre a call, there will be someone there ready to try to answer your request.
i have a phaser 3260 printer, this is the second one. neither will print in win 10. both report no paper, if im in print support it prints a test page but wont print from windows. so i believe its a firmware or software problem. please help. ron story
Hi Ron,
Thank you for reading the At Your Support blog. Please make sure you can ping the printer from the computer using Windows 10. If the ping is successful then take a look at the solutions for unable to print over a wireless network or unable to print over a network connection depending on how your printer is connected. If these solutions do not help, please consider contacting your local support centre.
Thanks,
CherylO-Xerox
We have a desktop Phaser 6510 – takes toner 108R01420 (black) – our machine stated that the toner was low. I have just changed the toner (toner is from Xerox) – followed the in box directions and the unit still states that the black toner is low. I took the toner out, re-inserted it (did all the steps per instructions), turned unit off and on but message will not go away. The yellow is also showing as low but I don’t have that one yet. Can you advise please? thanks
Hi Monique,
Thank you for reading the blog. You have tried all the steps that I know to do for the error you are seeing so please contact your local support centre for further assistance or you can post your question on the Xerox Customer Support Forum and see if anyone can offer a solution there.
Thanks,
CherylO-Xerox
We need a technician at Hobart Elementary School for our copier #(redacted). Two trays are malfunctioning.
Hi Nancy,
Thank you for reading the blog. We can not take requests for service calls through the blogs comment section. Please contact your local support centre to request service.
Thanks,
CherylO-Xerox
[…] is another option for receiving support on your Xerox printer. Please refer to the blog “Technical Support Your Way” for other support options available to you. We hope you don’t need us but if you do a […]
I HAVE LOADED ALL SOFTWARE AND STILL CAN NOT GET MY FAX MACHINE WORKING. CAN SOMEONE HELP ME AS SOON AS POSSIBLE?
Hi William,
Thank you for reading the blog. With no information about the model of printer you are using I really can’t offer answer. Please go to the online support page and search on your machine model and fax and you should find information on setting up fax. Alternatively you can contact your local support centre for assistance.
Thanks,
CherylO-Xerox
varsalink b605 both sied scan copy not working 065-225 error pls help
Hi prashant,
Thank you for reading the blog. I am unable to find the error code you reference. Please contact your local support centre for assistance.
Thanks,
CherylO-Xerox
Did you ever find out what this issue was and how to resolve it?
I have xerox 5855 copier,
have a problem with paper type slection,
a)tray one slect pre cut paper type instead of plain type.
b) I have shange setup from admin but on fully adjestable option same problem again.
c) on latter size it give plain only,but I need A4 on plain type.
Hi shms,
Thank you for reading the At Your Service blog. Please take a look at the solution for selecting paper type and make sure you have followed all the steps. If the issue continues please consider contacting your local support centre.
Thanks,
CherylO-Xerox
WorkCentre 6515 has an error 065-225 again for the 3rd time. 1st time was just under the 1 year warranty and serviced on site. 2nd time was about 9 months later and after replacing components it still failed and the printer was replaced. 17 months after printer replacement it happened again. Obviously there is a design issue that is not being addressed.
No warranty according to customer service even though I have been buying replacement toner cartridges. I even have the emails saying if I bought supplies I would have lifetime service of free. I expected a better quality product and was let down. I don’t know what I should do. The toner cartridges are hi volume and still about 75% full. I could have bought another printer for what the cartridges cost me.
Hi Kevin,
Thank you for reading the blog. Please take a look at the solutions for the error code 065-225. If those do not help please consider contacting your local support centre.
Thanks,
CherylO-Xerox
I have a xerox Phaser 6510, the paper drawer will not insert
Hi Wendy,
Thank you for reading the blog. If you have not already found a solution for your issue or answer for your question, please consider posting on the Xerox Customer Support Forum. Alternately contact your local support centre.
Thanks,
CherylO-Xerox
Good morning: Does the Xerox WorkCentre Multifunction Color Duplex Network Laser Printer – 6515/DN scan double sided and copy double sided? We require this functionality and it’s not listed in the specifications. Please advise. Thank you. Dawn Lyons
Hi Dawn,
Thank you for reading the blog. If you have not already found a solution for your issue or answer for your question, please consider posting on the Xerox Customer Support Forum. Alternately contact your local support centre.
Thanks,
CherylO-Xerox
Hello
we have this default on our printer Phaser 8860 :
Fault 37,018.45:103889
What could you do for us
thank you
B.DUQUESNE
Hi
Thank you for reading the blog. If you have not already found a solution for your issue or answer for your question, please consider posting on the Xerox Customer Support Forum. Alternately contact your local support centre.
Thanks,
CherylO-Xerox