Minimizing Paper Jams

Your Xerox printer is designed to function with minimal paper jams using Xerox supported paper. Other paper types can cause jams. If supported paper is jamming frequently in one area, clean that area of the paper path. To avoid damage, always remove jammed paper carefully without tearing it. Try to remove the paper in the same direction it normally moves through the printer. Even a small piece of paper left in the printer can cause a jam. Do not reload paper that has jammed.

The following can cause paper jams:

  • Using unsupported paper.
  • Selecting the incorrect paper type.
  • Using damaged paper.
  • Loading paper incorrectly.
  • Overfilling the tray.
  • Adjusting the paper guides improperly.
  • Dirt, debris, or paper scraps in the paper path.

Most jams can be prevented by following a simple set of rules:

  • Use only supported paper.
  • After loading the tray, at the control panel, select the correct paper type and size.
  • When printing from a computer, select the correct paper type and size in the print driver.
  • Avoid paper that is curled, wrinkled, torn, moist, creased, or folded.
  • Do not load more than one type, size, or weight of paper in a tray at the same time.
  • Flex, fan, and straighten paper before loading.
  • Observe the paper tray fill line; never overfill the tray.
  • Adjust the paper guides in all trays after inserting the paper. A guide that is not properly adjusted can cause poor print quality, misfeeds, skewed prints, and printer damage.
  • Store paper in a climate-controlled area. The range for optimal print quality is 10–28°C (50–83°F) and 15–85% relative humidity.
  • If paper is jamming frequently in one area, clean that area of the paper path. Cleaning instructions can be found in the online support for your printer.

Following these simple rules for minimizing paper jams can reduce the possibility of paper jams. For additional information on paper specifications, cleaning the printer, loading paper and clearing jams search the online support for your printer.

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