macOS Big Sur and Your Printer

The new macOS coming soon is macOS Big Sur (version 11.0).  The macOS Big Sur 11.0 is the 17th and newest OS for the Mac. Rumor had it that the newest operating system for the Apple Mac would be released on October 13, 2020 when the new iPhone family was introduced.  This did not happen.  All the official sites had listed October for the release, but those sites now say, “Later in 2020”. So, we shall wait.  I am discussing the release now to let you know that we are ready to test. Our drivers and other software available for our printers will be tested with the official released Big Sur version on its release.  

Please check for the driver availability for your printers before you upgrade your OS. Avoid any printing issues from upgrading the Big Sur OS with no drivers available. When released, drivers for the new macOS can be found on the support pages for the printers.   

To find the newest drivers navigate to the Xerox Support and Drivers page for your model.  Make sure to choose the printer configuration you have, if applicable. Then select the Big Sur operating system from the Operating System drop down menu. Install the driver. 

You may also see updated scan drivers for your multifunction device. If you utilize scanning, update those drivers as well.  Most of the new drivers will be available and posted once they are tested and approved.  Historically drivers are released up to several months after the new OS is released. 

Please consult the compatibility document for macOS Big Sur that will be posted soon on the Xerox equipment compatibility with new operating systems page to see if a driver will be created for the model of printer or multifunction device you use before you update your macOS.  Some drivers will have a 1 in the Compatibility Level column, this indicates drivers will be available for this product.  If there is a 2, no driver will be developed.  Printers with drivers still under consideration will have a number 3 in the compatibility level column of the document. Check back periodically to see if the new driver has been released.

If the compatibility level column indicates a 2, then no driver is planned for that model printer.  Check the Additional Information column of the compatibility document for more information about possible workarounds or limitations of the drivers.  For a printer without a driver and no information in the Additional Information column you can try using a previous version of the driver, for instance the Catalina driver though this is not recommended or supported. Using an earlier version may not afford you all the features or options for your printer.  

Please consider all your peripherals and their compatibility with the new macOS Big Sur before you upgrade, it may help you to avoid unnecessary frustration. For additional information, you can also reach out to your local support centre or post a question on the Xerox Community Support Forum.    

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63 Comments

  1. Ogbonwu Peter November 18, 2020 - Reply

    my work center pe120i scanner is Lock 🔐 what do I suppose to do to unlock it?

    • Cheryl Otstott March 9, 2021 - Reply

      Thank you for reading the blog. If you have not already found a solution for your issue or answer for your question, please consider posting on the Xerox Customer Support Forum. Alternately contact your local support centre.
      Thanks,
      CherylO-Xerox

  2. Katsu Shiraishi November 19, 2020 - Reply

    I can’t print out with Xerox WorkCentre 6505 since i upgraded to Mac OS X Big Sur. There was no problem when I used the former version, Catalina. When I tried to print out from print menu, then “set/check fax transmission” window opens. What should I manage to print out?

    BR,
    Katsu

    • Cheryl Otstott March 9, 2021 - Reply

      Thank you for reading the blog. If you have not already found a solution for your issue or answer for your question, please consider posting on the Xerox Customer Support Forum. Alternately contact your local support centre.
      Thanks,
      CherylO-Xerox

  3. J. hughes November 24, 2020 - Reply

    Totally unacceptable of Apple to release an update (BigSur) knowing it will not support some printers. I have an Epson, spoke with Apple as Macbook would not recognise it. Apple said this printer is not supported. Then spoke to Epson and they said they know of the problem and have no idea if or when a fix will be released. Now unable to print via MacBook. Unacceptable situation and why didn’t Apple ensure printers are compatible. Are they trying to make you buy a new printer!!!!!

    • Cheryl Otstott March 9, 2021 - Reply

      Thank you for reading the blog. If you have not already found a solution for your issue or answer for your question, please consider posting on the Xerox Customer Support Forum. Alternately contact your local support centre.
      Thanks,
      CherylO-Xerox

  4. Ferruccio November 25, 2020 - Reply

    Prego cortesemente di inviarmi appena possibile i driver per la stampa e scansione della mia Xerox WorkCentre 6027 compatibile col sistema operativo Mac OS BIG SUR.
    Attualmente la mia Xerox fa da soprammobile!!!!
    Cordiali Saluti

    • Cheryl Otstott March 9, 2021 - Reply

      Thank you for reading the blog. If you have not already found a solution for your issue or answer for your question, please consider posting on the Xerox Customer Support Forum. Alternately contact your local support centre.
      Thanks,
      CherylO-Xerox

  5. Alvaro Mendes November 25, 2020 - Reply

    i need a xerox 3140 driver for big sur

    • Cheryl Otstott March 9, 2021 - Reply

      Thank you for reading the blog. If you have not already found a solution for your issue or answer for your question, please consider posting on the Xerox Customer Support Forum. Alternately contact your local support centre.
      Thanks,
      CherylO-Xerox

  6. Peter November 26, 2020 - Reply

    Drivers for printing and scanning for WorkCentre 3225 for Mac OS Catalina are terrible bad. Generally said they are unusable. Also, BigSur is already alive and no drivers from Xerox??

    It is realy last time I bought anything from Xerox. My Xerox 3225 is just about 2 years old. I will scrap it and buy another brand printer now.

    • Cheryl Otstott December 14, 2020 - Reply

      Hi Peter,
      Thank you for reading the blog. Please take a look at the compatibility document for macOS Big Sur 11. Drivers for your model are under consideration and there should be a decision soon. The WorkCentre 3225 was released in 2014 and is no longer sold as new. I understand your frustration and I suggest considering upgrading to a newer Xerox product.
      Thanks,
      CherylO-Xerox

  7. Johnny November 26, 2020 - Reply

    I have a Phaser3155, but it does not work with Mac OS Big Sur. how could I do to get it printing for me on Mac?

    • Cheryl Otstott March 9, 2021 - Reply

      Thank you for reading the blog. If you have not already found a solution for your issue or answer for your question, please consider posting on the Xerox Customer Support Forum. Alternately contact your local support centre.
      Thanks,
      CherylO-Xerox

  8. Demetrius Liogkas November 28, 2020 - Reply

    Dear Sirs,good evening.
    I have two Xerox printers:Xerox WorkCentre 6515 and Xerox Phaser 3260.
    Also, the operating system is MacOS Big Sur, version 11.01.
    After installing this operating system, the printer Phaser 3260, is no working, entirely, with this operating system.
    Can you help me?
    Sincerely
    Demetrius Liogkas

    • Cheryl Otstott March 9, 2021 - Reply

      Thank you for reading the blog. If you have not already found a solution for your issue or answer for your question, please consider posting on the Xerox Customer Support Forum. Alternately contact your local support centre.
      Thanks,
      CherylO-Xerox

  9. Elizabeth November 29, 2020 - Reply

    Hello,
    Will there be an updated print and scanner driver for the WorkCentre 3215 for macOS Big Sur? Re. Cheryl Otstott’s November 4, 2020 post entitled “macOS Big Sur and Your Printer” I followed the link “Xerox equipment compatibility with new operating systems” but Catalina is the most recent OS listed!
    In the meantime, is there any way to print? Through wi-fi?
    Thank you,
    Elizabeth

    • Cheryl Otstott December 18, 2020 - Reply

      Hi Elizabeth,
      Thanks for reading the blog. According to the new compatibility document for macOS Big Sur the driver for your product is still under consideration. Please see the compatibility document HERE. . If you are still having an issue with your product please call your local support centre or post your question on the Xerox Customer Support Forum.
      Thanks,
      CherylO-Xerox

  10. Magnus Westberg November 30, 2020 - Reply

    Problems after update to Big Sur.
    After update, xerox functions will print job-id page as default. No problem uncheck that box but I have to do it in every program after restarting the computer. Very annoying.
    My printer is an Phaser 7100.

    • Cheryl Otstott March 9, 2021 - Reply

      Thank you for reading the blog. If you have not already found a solution for your issue or answer for your question, please consider posting on the Xerox Customer Support Forum. Alternately contact your local support centre.
      Thanks,
      CherylO-Xerox

  11. PassQual December 3, 2020 - Reply

    Hi, I’ve a Xerox B215 Multifunctional printer that was working fine until recent days. I tried to download the drivers compatible with macOS Big Sur but the support page shows “no results founds”. I will appreciate your help and guidance in this matter. Thanks!

    • Cheryl Otstott December 18, 2020 - Reply

      Hi PassQual,
      Thank you for reading the blog. Please see the macOS Big Sur driver for your printer HERE.If you are still having an issue with your product please call your local support centre or post your question on the Xerox Customer Support Forum.
      Thanks,
      CherylO-Xerox

  12. timothy auer December 5, 2020 - Reply

    My Xerox 3260 printer does not work with Mac Big Sur!!!!!!!

    I am trying to do a will and need to be able to print!!!!!!!!!!

  13. […] Xerox Big Sur Compatible Printers […]

  14. John Lascurettes December 23, 2020 - Reply

    I am highly disappointed that you’ve abandoned support for the WorkCentre 6015ni for MacOS with BigSur. It has been a workhorse of a printer and we just ordered new toner cartridges. Not upgrading to Big Sur is not an option for me as there are new computers on their way to us. Can you at least offer a 3rd party workaround to make the printer at least partially functional on Big Sur (supported or not)? Otherwise, I have a big giant counterweight in my office now that has no need to be obsoleted so unceremoniously.

    • Cheryl Otstott March 9, 2021 - Reply

      Thank you for reading the blog. If you have not already found a solution for your issue or answer for your question, please consider posting on the Xerox Customer Support Forum. Alternately contact your local support centre.
      Thanks,
      CherylO-Xerox

  15. Alastair December 27, 2020 - Reply

    I see that on your compatibility document list the DocuPrint C5005d is not noted at all. Is there a plan to provide drivers compatible with OS11.

    Thank you

    • Cheryl Otstott March 9, 2021 - Reply

      Thank you for reading the blog. If you have not already found a solution for your issue or answer for your question, please consider posting on the Xerox Customer Support Forum. Alternately contact your local support centre.
      Thanks,
      CherylO-Xerox

  16. John December 31, 2020 - Reply

    I replaced the ink cartridges on my Xerox 6015 Workcentre about 2 months ago, at a cost of hundreds of dollars. I subsequently upgraded my iMac from Catalina to Big Sur, only too find that Xerox is not supporting the printer on Big Sur. Reversing the upgrade is a complete pain. The ink I bought was OEM Xerox ink. The decision to “not support” is plainly designed to force older printer users to upgrade to a newer product. It is an outrageously abusive policy, when Xerox is still selling the ink for its obsolete product to unsuspecting customers. I will never buy another Xerox product, and will let everybody I know of my dissatisfaction with this shoddy practice.

    • Cheryl Otstott March 16, 2021 - Reply

      Thank you for reading the blog. If you have not already found a solution for your issue or answer for your question, please consider posting on the Xerox Customer Support Forum. Alternately contact your local support centre.
      Thanks,
      CherylO-Xerox

  17. vikas January 3, 2021 - Reply

    My printer is HP LaserJet P1566 and Mac os Big sur so please confirm my printer is supportable this OS or not ..

    • Cheryl Otstott March 26, 2021 - Reply

      Hi Vikas,
      Thanks you for reading the blog. You will have to check with HP about Big Sur compatibility and their printers.
      Thanks,
      CherylO-Xerox

  18. John Lascurettes January 6, 2021 - Reply

    I’m extremely disappointed that you’ve elected to fully drop support for a workhorse like the WorkCentre 6015n for MacOS 11 Big Sur. You’re not even offering generic or limited print support. Shame on you. Are there any known 3rd party drivers?

    • Cheryl Otstott March 26, 2021 - Reply

      Hi John,
      Thank you for reading the blog. If you have not already found a solution for your issue or answer for your question, please consider posting on the Xerox Customer Support Forum. Alternately contact your local support centre.
      Thanks,
      CherylO-Xerox

      • Kathleen Flannigan March 28, 2021 - Reply

        My Xerox WorkCentre 6027 is only 2 years old but after a Mac Os upgrade to Big Sur, the printer got wiped off. I’ve downloaded the drivers and reinstalled the printer using the software disks but still cannot add the printer to the Mac. What’s going on here?

  19. Hector Rodriguez January 12, 2021 - Reply

    I have a WorkCentre 6027 and can’t find a compatible driver using macOS Big Sur.

  20. Anthony January 13, 2021 - Reply

    My Docuprint CM 215 fw need update for to use with Big Sur.

    • Cheryl Otstott March 26, 2021 - Reply

      Hi Anthony,
      Thank you for reading the blog. The Docuprint CM 215 Is a Fuji Xerox printer and is not sold here in North America. You can find the Big Sur driver on Fuji’s site HERE. If you require further information please post on the Xerox Customer Support Forum. Alternately contact your local support centre.
      Thanks,
      CherylO-Xerox

  21. Mr A S Estrella January 15, 2021 - Reply

    Hello, i cannot find any information regarding support for the DM3120 document scanner which has stopped working since the Sur update. please advise.
    Thx Alex

    • Cheryl Otstott March 26, 2021 - Reply

      Hi Mr A S Estrella,
      Thank you for reading the blog. Please find the drivers and other information on the Xerox Scanner site HERE.
      Thanks,
      CherylO-Xerox

  22. Luis Ramos January 26, 2021 - Reply

    I’m terrible sorry you don’t release Big Sur Xerox® Phaser® 6000 Color Printer driver.
    I bought a brand new Xerox® Phaser® 6000 Color Printer that is still working, with low working time.
    I recomend all costumers to not buy Xerox equipment as they turn obsolete to OS versions while still working. I’m I right Xerox?
    Thank you not.
    If you agree to release a Big Sur driver I will be much appreciated, until them goodbye.
    🙁

    • Cheryl Otstott March 26, 2021 - Reply

      Hi Luis,
      Thank you for reading the blog. The Xerox Phaser 6000 is over 10 years old. There will be no new drivers for Big Sur or other new OSs after that. Please consider posting on the Xerox Customer Support Forum. Alternately contact your local support centre.
      Thanks,
      CherylO-Xerox

  23. Philipp January 30, 2021 - Reply

    Is Xerox actually working on the problem that the BigSur drivers (Workcentre, Phaser) no longer provide access to the scan function on Mac computers with M1 chip?
    Or is it better to consider another manufacturer in the future?

    • Cheryl Otstott March 26, 2021 - Reply

      Hi Philipp,
      Thank you for reading the blog. If you have not already found a solution for your issue or answer for your question, please consider posting on the Xerox Customer Support Forum. Alternately contact your local support centre.
      Thanks,
      CherylO-Xerox

  24. Mustafa KAYIK February 9, 2021 - Reply

    Hello;
    I have a phaser 6125n. I’m looking for big sur drivers for 2 months. In drivers section my printer was shown but there was not big sur driver. Now my printer does not listing. Can’t I use this printer?

    • Cheryl Otstott March 26, 2021 - Reply

      Hi Mustafa,
      Thank you for reading the blog. There have been no up dates for the Phaser 6125n since El Capitan 10.11. The printer is over 10 years old. You can try a generic driver if the macOS 11 Big Sur has one. If you have additional questions please consider posting on the Xerox Customer Support Forum. Alternately contact your local support centre.
      Thanks,
      CherylO-Xerox

  25. Javier February 10, 2021 - Reply

    My Phaser 6000 is practically new, it’s not possible to send it to trash, it works very well with 10.15 Catalina and not BigSur, your compatibility document is telling us that it not be upgraded to work in BigSur, it’s like to force us to buy a new one… very bad Xerox…

    • Cheryl Otstott March 26, 2021 - Reply

      Hi Javier,
      Thank you for reading the blog. The Phaser 6000 was released 10 years ago. They have made the decision to not create any new drivers for the printer going forward.
      Thanks,
      CherylO-Xerox

  26. John Jamieson February 12, 2021 - Reply

    It’s crazy that you aren’t updating drivers for all the printers in the most recent OS. I own a Xerox Phaser 3320 and I can’t update to Big Sur because the printer isn’t compatible? Nope. I’ll be selling the printer and switching to a different brand and updating to Big Sur.

    • Cheryl Otstott March 26, 2021 - Reply

      Hi John,
      Thank you for reading the blog. The Phaser 3320 is about 10 years old. The decision was made to not create an drivers going forward.
      Thanks,
      Cheryl

  27. Patrick February 18, 2021 - Reply

    Hi, we have a Phaser 6125N. After a fresh install of Big Sur (macOS 11.x) I can’t install the Xerox 6125N driver Mac OS 10.10 & 10.11 driver anymore. Somewhere at the end of the install, I get a error. I can not use this printer anymore.

    My colleague, which updated his MacBook with macOS Catalina to Big Sur, still can make use of the printer without any problems. So the driver works, only something in the driver installation file prevents it for installing on Big Sur.

    Can you please provide a solution, so I can make use of this printer again with my Mac?

    • Cheryl Otstott March 26, 2021 - Reply

      Hi Patrick,
      Thank you for reading the blog. If you have not already found a solution for your issue or answer for your question, please consider posting on the Xerox Customer Support Forum. Alternately contact your local support centre.
      Thanks,
      CherylO-Xerox

  28. Burak March 5, 2021 - Reply

    Hi, I need Xerox Docucentre Sc2020 MacOs BigSur Driver. I cannot get color output from the printer…

    • Cheryl Otstott March 26, 2021 - Reply

      Hi Burak,
      Thanks for reading the blog. The driver is HERE.
      Thanks,
      CherylO-Xerox

  29. Rob Morris March 11, 2021 - Reply

    I like the Compatibility docs for the recent MAC OS’s. Is there any thought to adding Scanning compatibility notes? It seems Scanning has come to a grinding halt on new ConnectKey (VersaLink/AltaLInk) devices, with Big Sur in the mix.

    • Cheryl Otstott April 13, 2021 - Reply

      Hi Rob,
      Thank you for using the blog. There is a column on the compatibility docs. Any known issues should be there. We are aware that some customers are experiencing scanning issues since an update to Big Sur was issued. We suggest uninstalling the Xerox drivers completely, clear the trash on the Mac and reboot the Mac. Reinstall the driver software with the latest version available for your printer on the support pages for your product.

      If that does not help please consider please consider posting on the Xerox Customer Support Forum. Alternately contact your local support centre.
      Thanks,
      CherylO-Xerox

  30. riccardo b. March 14, 2021 - Reply

    I can’t scan with Xerox WorkCentre 6027 since i upgraded to Mac OS Big Sur 11.2.2. There was no problem when I used the previous Mac OS version. When I tried to scan, the scan react to the first command, than it stops and does not process the image. I can print correctly with the same driver. Any suggestions?

    • Cheryl Otstott May 4, 2021 - Reply

      Hi Riccardo,
      Thank you for reading the blog. If you have not already found a solution for your issue or answer for your question, please consider posting on the Xerox Customer Support Forum. Alternately contact your local support centre.
      Thanks,
      CherylO-Xerox

  31. Patrick March 27, 2021 - Reply

    For all people with a Phaser 6125n and Big Sur. if you want to start with a fresh install of Big Sur, then your printer won’t work. But …… you can install a fresh installation of Catalina, then install the Xerox printerdriver, test the printer and then upgrade to Big Sur. your printer will still work after upgrading. There’s a problem with the printer driver installation on Big Sur, which Xerox don’t seem want to fix. But with this workaround you get your printer to work again.

    • Cheryl Otstott April 6, 2021 - Reply

      Hi Patrick,
      Thank you for reading the blog and for providing these instructions. I am sure others will find it useful.
      Thanks,
      CherylO-Xerox

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