Have you have seen fault code 016-426 on the display of your VersaLink printer, WorkCentre 6515 or Phaser 6510 after June 1, 2020? Please read this article for an explanation and for the solution to the code.
Note: If you have a different model of printer and have seen this fault code, please use Xerox online support to find solutions for your particular model.
The fault code 016-426 indicates that the printer is no longer communicating with the Xerox servers. If your printer and the Xerox servers do not communicate, your meter reads may not be recorded on time for the billing cycle or your automatic supplies replenishment will not arrive when you need it. For your convenience it is important to correct this error as soon as possible.
The process takes approximately 10 minutes to complete to restore the capability for your printer to send meter reads, supplies levels and diagnostic information. Articles have been published for the VersaLink family of products, the WorkCentre 6515 and the Phaser 6510 which explain how to create a clone file and reinstall the clone file to your printer. The articles also list the system software you must have loaded on your printer as a prerequisite. Be sure to keep the security settings “checked” in the list of settings to clone.
The links to the articles are below.
- WorkCentre 6515
- Phaser 6510
- VersaLink B600, B610 Printer
- VersaLink B605, B615 Multifunction Printer (MFP)
- VersaLink B400 Printer
- VersaLink B405 MFP
- VersaLink C7000 Printer
- VersaLink C7020, C7025, C7030 MFP
- VersaLink B7025, B7030, B7035 MFP
- VersaLink C500, C600 Printer
- VersaLink C505, C605 MFP
- VersaLink C400 Printer
- VersaLink C405 MFP
- VersaLink C8000, C9000 Color Printer
After following the steps in the article if your printer still displays the code or if you have issues completing the steps, please contact your local support centre for additional assistance.
I need help
Hi Ganesh,
Thanks for reading the blog. Please contact your local support centre or post a question on the Xerox Customer Support Forum.
Thanks,
CherylO-Xerox
I logged at 192.168.1.10 and changed password. However, the printer Phaser 3020 got changed to 192.168.1.8 and unable to login with either default or changed login & password
Hi Dwaraki,
Thank you for reading the blog. Please try using the serial number of the Phaser 3020 as the password. The password is case-sensitive. If the serial number does not work please contact your local support centre for additional assistance.
Thanks,
CherylO-Xerox
I need help….my workcenter 7545 has a “lost speed” problem become 7525….how to get it back to 7545…thx
Thank you for reading the blog. If you have not already found a solution for your issue or answer for your question, please consider posting on the Xerox Customer Support Forum. Alternately contact your local support centre.
Thanks,
CherylO-Xerox
My printer 6515 shows this error message when i finshed setting it up i tried to change the ip adress but the option connectivity is not exist on device and i can’t acces to the printer interdace with ip.
What should i do ?
Thank you for reading the blog. If you have not already found a solution for your issue or answer for your question, please consider posting on the Xerox Customer Support Forum. Alternately contact your local support centre.
Thanks,
CherylO-Xerox
Error Code 010-398
I am having Versant 180, Problem : The Black toner cartridge showing 0% Replace soon for both K1 and K2, but toner will be full in the cartridge, Then I replace new one it will work for another 1000 prints, after that same problem will arise, If I clear IOT the same cartridge will work for 2000 prints and same error repeated,
I replace PH PWB, Update NVM of another machine, replaced Black Dispenser container,
I saw in the current faults 062-300, 093-342, 016-426
Hi All,
Thank you for reading the blog. If you have not already found a solution for your issue or answer for your question, please consider posting on the Xerox Customer Support Forum – https://customer.services.xerox.com/community
The Xerox Community Forum is a peer-to-peer platform and is not an official technical support platform. If you have not received a response and would like to engage Xerox, please visit our online self-help tools:
Support page – http://www.support.xerox.com
Xerox YouTube channel – Xerox Support – YouTube