Let’s look at using the Xerox Customer Support Forum (XCSF) to your advantage. The XCSF is a peer-to-peer forum created so that customers can post questions about their Xerox printers and multifunction devices and share solutions that have worked for them.
Joining the Xerox Customer Support Forum
To post and reply on the XCSF you must be registered which is a simple process that you have already completed if you have a Xerox Online Account. Simply sign on to your account and then navigate to the Forum where you will complete a simple form to sign-up. Once you are registered for the XCSF you can post your questions or help others with their issues by replying to posts.
You can search the forum for answers to your questions before you even post a question. The information you need may already be on the forum. If you find a solution that works for you give a Kudo to the person that wrote it up.
If you don’t find what you are looking for write a post.
Writing a Post
Writing a post so others can help you:
- Choose the board that relates to your question or issue.
- Select Post a Question.
- Pick the operating system you are using.
- Make sure to choose your printer model from the drop-down for the product. You can begin typing the name or model number to narrow the choices.
- The title should be a short problem description.
- Your post should contain a thorough problem description, including any error messages and codes. Writing “won’t print” will not give anyone information to help you.
- Provide steps to recreate the error if possible.
- Include pictures of any helpful information such as image quality issues. You can post a short video too. A video might provide the sounds you are hearing or show where the paper is jamming, for example.
Note: Images and videos are moderated, so they will not display in your post immediately.
Helping Others
While you are in the forum, review the titles of some posts and see if there are any you think you could help with from your experiences. Any little piece of advice or tip is appreciated by your fellow users. If a solution is found or someone posts a solution on your post that works be sure to mark it as a solution. Marking a solution will make it easier for others to find the information in the future.
The more you participate in the XCSF the more stars you will earn. As you earn stars your title in the forum, which displays under your name, will change as you supply more quality information. Valued Advisor is the top rank and makes you a Superuser. As a superuser, your images and videos will no longer be moderated.
If you need additional support, try the Xerox Customer Support Forum and see if it works for you. Sometimes the people using the products daily are best able to provide advice and solutions. Give it a try and be part of the Xerox customer community today.
Can a xerox c8055 print 9×12 envelopes other than with tray 5 or
what equipment is needed to print 9×12 envelopes in bulk 100 in tray
Hi Joseph,
Thank you for reading the blog. If you have not already found a solution for your issue or answer for your question, please consider posting on the Xerox Customer Support Forum. Alternately contact your local support centre.
Thanks,
CherylO-Xerox
Kindly inform your Xerox phaser3117 service centre in Hyderabad
Iam having Xerox phaser 3117 printer for my own use. Resently in printing right side very light printing is coming. Kindly inform your service centre in Hyderabad (Telangana). Or Andhra Pradesh
Bonjour chers tous et merci de porter votre attention sur mon problème.
j’ai une imprimante Xerox v2100 qui aujourd’hui me fait des doublons. la superposition des couleurs n’est pas bonne. on voit des images decalées .
est ce quelqu’un a déjà rencontré ce genre de problèmes?
cordialement Joseph.
email: mjosephedoa@gmail.com
Cameroun/Afrique
WorkCentre 6655
HELP!!!!!
We’ve had Xerox all-in-ones all our lives in our home. Our most recent most loved machine, our WorkCentre 6027 just printed it’s last copy and was deemed unrepairable by ABC wefixit, Inc, grin.
We searched online for a newer, perhaps more feature rich machine and stumbled upon a WorkCentre 6655, YIKES!!! Twice the size of our 6027, but the sellers just about gave it away and we jumped on it.
As we are older and not super printer savvy, we are wondering IF there is FREE support from Xerox to assist us in getting this wonderful machine to operate just off our ASUS PC. Right now we don’t see Xerox Smart Start, we do however see two icons that we dragged to our desktop, one is Xerox Notifications, the Other is Xerox Print and Scan Experience. No notifications and the second one when opened “Waiting for Successful Printer Connection” just keeps loading and doing nothing more. First we had just the Ethernet cable connected from the machine to the pc, now we have another cable also connected to the pc, the one that worked for the 6027. Also in the display of the printer is “Immediate Job Overwrite Failed. Perform an On Demand Overwrite immediately.” Than also in display “No Communication with Xerox SMart eSolutions server. Contact System Administrator”. Currently, in the display, Copy, Server Fax, Print From, Workflow Scanning and ID Card Copy are active icons, E-Mail, Fax, Scan to (which we use often) and Internet Fax are all faded and NOT active or available.
Hopefully we can use this machine without having to be forced to be logged into any kind of apps or third party services that require payment.
Thank you kindly in advance
Eagerly awaiting some positive assistance.
Hi there, I have an Xerox Phaser 7800. I don’t push a lot of copies through it; I am a graphic designer. I am experiencing significant issues with my imaging units. The life left is 65%, but I have colour streaks all over the page, and I can hardly see any text on the printed paper.
Is there a way to clean them, or is there another problem with my machine?
Thanking you in advance
Dean
Hi All,
Please considering posting your service-related questions to the Xerox Community Forum – https://customer.services.xerox.com/community.
The Xerox Community Forum is a peer-to-peer platform and is not an official technical support platform. If you have not received a response and would like to engage Xerox, please visit our online self-help tools:
Support page – http://www.support.xerox.com
Xerox YouTube channel – Xerox Support – YouTube