9 Things to Check When Your Xerox Printer Won’t Print

My Xerox printer won’t print! We hear this statement at the customer support centres and on the Community Forum but that statement does not tell us or anyone that is trying to help you what they need to know. So let’s take a look at some things to check that might help narrow down your focus to what might be causing the no print. You might be asked about these check points by customer support or you might want to go through this list first before you contact support.  Make sure to read them all, no skimming or skipping!!

Check List for Won’t Print
  • Is there an error code or fault message? If so search on the code or message in the support pages for your printer.
  • Do the other functions work (copy, fax, scan) if your printer has those functions?
  • Can you print a configuration or settings report? You can find instructions for printing this internal report in the manual or support page for your printer.
  • Check all cable connections and make sure they are secure and tight on both ends.
  • If the printer is connected to the network, can you ping the printer? See the instructions for pinging the printer and how to interpret the results on the support pages for your printer just search on “ping”.
  • Does print fail on more than one document and different programs? It could be the document or something with the program you are using if it is specific to one document or program. Try another document and or program to see if the problem is specific to one document or program.
  • Do you have the latest driver available for your printer? You can check this by navigating to the Drivers & Downloads page of the support site for your device.
  • If you have not already tried, PO/PO the machine. PO/PO is power off and power on. Now when you do this make sure that you leave the printer off for 60 seconds. Please also make sure that the machine is plugged into the wall outlet and not an extension cord. Powering off and on instructions can be found in the support pages for your printer. Some printers have two power buttons so please make sure you fully power off the device completely.
  • If the problem still has not been solved then you should uninstall the driver completely and then reinstall the driver. Instructions on how to uninstall and reinstall the driver are available at the support pages for your printer.

These are the basics that we look at when we see the issue of “will not print”. If none of the items above help in your situation then it may be time to go to the Forum and ask for help or contact your local support centre.by phone, email or chat, if available. Be sure you provide as much information as possible on your set up, operating system, driver version, type of connection and what, if anything, has changed since the last time it printed properly.

I hope this list has given you an idea of what to look for and where to start when your printer does not print. Every situation is different so these are general things to look at or try. For more specific information search the support page for your device, contact your local support centre or post your situation on the Community Support Forum.

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  1. […] Publié par Cheryl Otstott sur le site https://atyourservice.blogs.xerox.com/2019/03/15/my-xerox-printer-wont-print-9-things-to-check/ […]

  2. Altafa September 10, 2019 - Reply

    I’ve recently encountered a mysterious problem with my Xerox Phaser 6180N networked color laser printer in which certain documents fail to print from Microsoft Word.

    When the problem appears the print status popup window disappears a few seconds after it appears. And, then nothing else happens. There is nothing in the print queue on Windows and nothing on the printer’s status web page either as far as I can see.

    In my first encounter with this, I was trying to print 3 copies of a document but I had no trouble printing just a single copy. At the time I thought it was an odd glitch but didn’t make time to investigate. Now the problem has recurred with a different document (three pages with 5 inline screenshots in Word 2010 format) except this time I wasn’t trying to print multiple copies.

    • Cheryl Otstott November 19, 2019 - Reply

      Hi Altafa,
      Thank you for reading the At Your Service blog. Please uninstall the current driver, reboot your computer then install the latest driver for your printer. If this does not help please consider contacting your local support centre.

  3. facebook October 29, 2019 - Reply

    I only knew that for this problem firstly restarting software application. If that doesn’t work reboot the computer and lastly turn off the printer for a few minutes before switching is back. But your information has helped me a lot .thank you for your great solution.

    • Cheryl Otstott January 14, 2020 - Reply

      Hi Rose,
      Thank you for reading the blog I am glad the information was helpful to you.

  4. Arif Hussain February 16, 2020 - Reply

    I have xerox 5855 machine. Currently i am facing print problem through network it shows ping to laptop showing proper required IP addresses but the print command is not persuaded. When I press the info pages print its also does not work. Please guide me how to resolve this issue

    • Cheryl Otstott April 6, 2020 - Reply

      Hi Arif,
      Thank you for reading the At Your Service blog. Please take a look at the solutions for will not print. If none of these solutions help please consider contacting your local support centre for additional assistance.

  5. Golden Generation LLC March 11, 2020 - Reply

    I downloaded a picture of something form my e-mail to my desktop. When I press print it will not allow my Xerox printer to print. Can you please help. This problem has been going on for the past 2 hours

    • Cheryl Otstott April 23, 2020 - Reply

      Thank you for reading the At Your Service blog. You have not mentioned which printer you are using. Please search the knowledge base for your printer for unable to print. If you can not find an answer there please contact your local support centre for further assistance.

  6. Sergio April 22, 2020 - Reply

    I have a Phaser 8860 that we’ve owned for years. I switched my computer and now cannot print in colour. I tried downloading the most recent driver from this website but the problem persists. Any suggestions?

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