Online Troubleshooting with Your Print Driver and ConnectKey Printer

How to Start an Online Troubleshooting Session using your Print Driver and ConnectKey Printer

Let’s say you get one of those desktop notifications that says there is a problem with your ConnectKey printer. You’re greeted with a fault code and sometimes a description of that code. Did you know you could get solutions to your printer’s problems right from your desktop? Here’s how:

1. Select the notification in the lower right corner
2. This will open the Print Driver window. Select “Troubleshooting…”
3. When you select Troubleshooting, fault data is sent from your printer to Xerox. In a matter of seconds that fault data is analyzed, and a link to our Knowledge Base for your specific problem is presented in your web browser:
4. Select the link to access the article for your specific problem:

And just like that, you have a solution to your printer’s issue.

Note: For Online Troubleshooting to work properly, Remote Services needs to be enabled and v3 or v4 print driver must be installed on your PC. Refer to the chart for supported products, Remote Services Knowledge Base for enablement instructions and Driver support link for necessary print driver.