At Your Service

We are social beings and nothing speaks to that more than the proliferation of Social Media over the past several years.  Xerox  joined the social media explosion with a presence on Facebook, Twitter, Blogs, Videos and Forums which have all become a common way of communicating and sharing information. Xerox wants you to join our conversations and enjoy our social media.  We have put together a one stop shop for all of our social media endeavors.  From this one social media webpage you can find our videos on YouTube, our Blogs on everything from the health care industry to business to this support blog.  You can explore our presence on Facebook and Twitter, find our Community Forum and subscribe to our feeds. 

Explore the page and our social media and decide for yourself which resources will bring you the information you need for your products and services.  Then follow, subscribe, friend and or join the social media threads that meet your needs and bring you the information and support you want.  We want you to join us in the discussions of business and how to utilize your Xerox products to the advantage of your business and customers.  So take a look around the site and join the conversation, we value your input.    

Before we go just a reminder that we do want to hear from you about what you want to see, to that end don’t forget to let your voice be heard in our poll in the blog “Happy 2012!! Let’s Get to Work!!” Tell us what you would like more information about and we will try to bring it to you soon.  Polls close on January 31 so vote now!

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As you know, if you are a regular reader of this blog, we want you to use the Online Support to help you set up and use your Xerox printers or multifunction devices.  If you have been over to the Online Support chances are you have seen some symbols up in the right hand corner of the solutions.  These indicators are user level and time.  The user level suggests the level of experience needed to perform the solution.  The user level is there to help you decide if you want to attempt the solution or if you might want to have someone with more experience or a system administrator or PC/Network guru to handle the steps in the solution. Below is an example of the symbols you might see.  This one indicates that the solution is for a general user which would mean someone with a basic knowledge of printers or multifunction devices should be able to preform the solution. 

There is also a timing indicator to let you know approximately how much time it will take for you to complete the solution.  In the example above it is 5 minutes.  That way you know whether you have time for the solution before that next conference call or meeting.  These times are a “guesstimate” because networks and PCs are all different so times may vary.  Not all the products have the indicators but for those that do it is a helpful tool.  Make sure you look for the indicator at the top right of the solution next time you find your solution in Online Support.

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I am all about making life easier so I was excited to read about the free Xerox eConcierge service.  I have found concierges helpful on vacation.  When I first heard of Xerox eConcierge I assumed this software would not be making dinner reservations for my printers.  As I learned more about it I realized Xerox eConcierge would save me time so maybe I could make my own reservations for dinner!  In business terms a concierge is a person employed to make arrangements and run errands.  Well Xerox eConcierge performs some of the duties of a concierge. 

The Xerox eConcierge supplies assistant is your own private assistant that will watch your printers and multifunction devices and make sure that supplies are monitored so that you can always have supplies at the ready for your machines.  The software not only monitors your Xerox products but many other networked printers and multifunction devices as well.  The software monitors your printers in the background and notifies you when supplies run low.  The Xerox eConcierge will create an order even finding the part numbers and suggesting compatible supplies.  With a few clicks your order can be placed and your items will be shipped directly to you. Below is a sample of the Xerox eConcierge window that monitors your printers.

Xerox eConcierge even has a reward program, when you use the eConcierge with your eligible Xerox products you can qualify for free extended service coverage on your product.  Now how cool is that?   Supplies managed and sent to you and extended service on your eligible products, now that is a concierge!!

Read about the Xerox eConcierge on the website and watch the videos provided there.  Check out the supported products list and decide if this product is for you.  You may be very glad that you did.

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Dragon, Sushi and Thumb Flash Drives

I love those little Memory sticks or USB drives.  They are so handy and make data portable and easily accessible.  Did you know that many of the Xerox printer and multifunction devices can print from and / or scan to USB memory devices?  Just think of the many applications with which the USB feature can be used.  For instance, scan in documents for a presentation on your Xerox mulitifunction device to the USB drive and pop the drive in your pocket to use at the presentation location.  Or you can take a USB drive with documents you need stored on it and just pop the USB drive into a Xerox printer and print out the documents, no PC necessary.    

Some of our printers will print from the drive and others will print from and scan to the drives, it all depends on the features available on your machine. You don’t even have to touch a computer. You can walk up, plug in your flash drive and print or scan your document using the user interface.  To find out what you can do with your USB drive and your Xerox machine please consult your manual or go to the Support Page for your machine and search on USB.  By the way remember you can find your user and administrator manual under the documentation tab on your machine support page.  If you have any questions about what you can do with the USB drive and your machine you can also contact support.  

The USB drive capability adds even more flexibility to your Xerox equipment and increases the portability and convenience of managing your files.  For simple instructions watch the video below about how to print from an USB drive.  This video is for the WorkCentre 7500 family but the process is similar on other models.    

Check out this feature and see how it might benifit you and your business. 

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Have you ever just wanted to start over?  Well with your printer you just might be able to start over. Let’s say your Xerox printer is moving to a new location or a new group and you want to reset the machine.  We have a way for you to do that.  You can reset the machine to the factory defaults and start all over.  The process of setting the machine back to the factory defaults makes the machine like it was when you first took it out of the box, okay so it is now used but most settings will be back to the factory defaults. 

Many of our machines provide this option and if the instructions are not in your Online support, then give the support centre a call and they can either walk you through the process or let you know if resetting requires a technician.  Obviously this is an optional process and may not need to be done, but if you need to clear the machine to send it on to another owner or department this is an option.  In rare cases the reset may be suggested for machine issues.  To find the instructions to reset the machine please go to the support site for your machine and search on “reset” or “factory defaults”.

Resetting will return the many stored parameters to the factory default values but the print counts and the Adobe firmware serial number will not be affected by the reset. 

Warning: All or most user and system settings will be lost.  We recommend that you print out a configuration report or Systems setting report prior to resetting so that you can use the report as reference to restore the printer settings you wish to set up again.  Please search on “configuration” or “settings report” in the online support section for your machine for the instructions for printing the report. 

If you have any questions about this process as always please contact us at the support centre.

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Color By Words makes adjusting the color on your prints easy.  With Color by Words you use natural language to adjust and refine the color on your prints.  The Color by Words technology is part of more of our printers and multifunction devices.  One of the latest products to have Color by Words is the WorkCentre^® 7500 family.  Using Color by Words allows you to adjust the color of the prints without affecting the original file. 

There is a website where you can demo the Color by Words on pictures we provide or you can upload your on picture and try the process on your own picture.  The demo shows you just how you can manipulate the color through the use of simple natural language instructions chosen from a few simple pull-down menus.  Here are samples of the menus:

As an example I made an extreme change to the pictures below.  All I did was choose Change all green colors completely to purple there you have purple “green” bell peppers!  The changes can be major as in this example or they can be subtle or somewhere in between.  Try it for yourself and see how easy it is to make color changes without having to know all the technical ins and outs of color and color theory.

If you would like additional information about Color by Words explore the website, take a look at the brochure or go to the support pages for the machines that have Color by Words and search on “Color by Words”.  Have fun with the demo and see just how easy it is to make color adjustments.   

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New Year, New Start!  I always feel like the New Year is a new beginning.  I plan to do things differently and more efficiently every year, and some years I actually reach that goal.  This year think of one thing you want to change in the way you do your business and try to achieve that goal.  Maybe you want to offer your customers a new service, or maybe you want to look at changing the way you manage your print jobs.  You knew I was going to mention printing.  But think about it, your management of hard copy documents is a big part of any business; there are prints, copies, faxes so many items still need to be or have to be on paper.  So give a little thought about your printing equipment and how you can best utilize your systems in the coming year.  As always we are here to help you if you have any questions or need our support. 

On our support page take a look at the “Tips” section we have towards the bottom of the page under the heading “Do more with your Xerox products”.  The tips will help you with ideas on how to leverage your Xerox products to help you do your business. 

In the coming year we want to know what you want to see here in this blog, “At Your Service”.  Please participate in our poll or feel free to leave a comment here, we read them and we respond to them when applicable.  Thanks for your participation and Happy New year, let us all hope that 2012 will be a productive and prosperous year!!

Please select up to 3 answers.  The poll will close on January 31, 2012.

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Well we are getting toward the end of 2011.  We hope you had a productive year and to ensure you start off right in the New Year there are a few things you can do to make sure your Xerox Printer or Multifunction Device is ready for a productive 2012.

• Make sure to clean your machine.  Find instructions for cleaning in the User manual or on the support page for your machine. 
• Check your supplies and make sure you have any you might need on hand.
• Look at the Drivers and Download page for your machine and see if there are any updates or new drivers that you might want to use. 
• Navigate over to our security page and bookmark the page so that you can check back periodically for any news about security on your machine. 
• And while you are bookmarking pages, consider bookmarking our Customer Support Community Forum page and signing up as a participant.  Bookmark or subscribe to this blog, At Your Service, for fun and interesting information about your machine.  You can also follow XeroxSupport on Twitter.

Now you are ready to enjoy your holiday and ring in the New Year.  Have a wonderful holiday and we look forward to seeing you back here next year.

The Xerox Customer Support Community Forum is a great place to find information about issues you may be having on your Xerox printer or multifunction device.  The forum has questions and answers from people just like you, the people that use the machine on a daily basis.  Simply sign up and post your question or problem and other people from around the world will comment and try to help you solve your problem.  The people on the forum may be using the same applications that you use, or they may have the same or similar network setup to yours.  Many issues trend on the site and help many customers solve their issues.   You don’t have to sign up to look through the forum but we hope you will sign up and contribute when you can or if you have a question. 

The community is thriving and helping many people everyday.  You could have the answer someone else is looking for and save them time by answering their question.  It is a win – win type of support.  You can even put up pictures of the issues you have to help explain the problem.  And as you become more involved in the forum you can earn ever increasing ranks on the board.  The community is searchable making it easy to find what you are looking for on the forum.  There is also a suggestion box to make suggestions on things that you think might make the forum community work even better for your needs.   Check out the forum and see if it fits your needs, you just might be surprised what you will find.  There are even how tos available on the forum site to help you get started and use the forum more effectively.  This is just another way to get support how and when you want it.

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‘Tis the season to be careful and secure, unfortunately this is the time of year that more people than usual will try to scam you, steal your identity, steal your holiday gifts, etc.  So be careful, be vigilant, and be aware of your surroundings.  Security is important for your Xerox printers and multifunction devices all year around.  Xerox is concerned with your systems security.  We have a site devoted to keeping you up-to-date on the security of your machine.  On our security site you will find news, videos, information, and patches, when required. We can provide the information but it is your responsibility to make sure you take the measures required to keep your machines secure.

We suggest that you bookmark our Security site and make it a practice to check the site frequently to see if there is any new information about security for any Xerox product you may have.  We are constantly reviewing and testing the security of our machines and we will try to inform you in the timeliest manner possible through the security site.  Information about how to use the security features on your machine is available on the support page for your machine.  As always if you have questions about security you can contact us at support.  So please check the security site often and be as proactive in your Xerox printer and multifunction device security as you are with the security of your wallet.