Important firmware updates are now available for VersaLink C400, C405, B400, B405, C500/C600, C505/C605, B605/B615, B600/B610, WorkCentre 6515 and Phaser 6510. Firmware upgrades deliver the latest features and solutions to keep your machines running smoothly and securely. It is recommended that all customers apply these updates to their machines.
The latest updates are customer installable and are available in the form of a Service Pack. A Service Pack contains important new features and fixes that have been developed after the latest general/manufacturing release. The details of the latest Service Pack (PL7-R4) upgrade are found in the Product Enhancement Document.
Let’s explore the ways to obtain these important firmware updates. It varies slightly by model and if your device is on a network.
VersaLink C400, C405, B400, B405, C500/C600, C505/C605, B605/B615, B600/B610 can be setup to check for software updates on demand or routinely, and download the file directly. This is a convenient way to make sure your device is always at the latest and greatest firmware level. To take advantage of this feature, the device needs to be setup on a network with internet access. You will be notified when an update is available and will need to accept the end user license agreement before installing.
Firmware and Service Pack updates can also be downloaded from the product’s Drivers & Downloads webpage on support.xerox.com to a computer and transferred to the printer/multifunction printer (MFP). Installation instructions are packaged with the firmware in the downloadable file.
There are two methods to transfer the file:
- Using a Firmware Install Utility: Download the utility from the Utilities and Applications category of the product’s drivers and downloads page. This will allow the file transfer to occur over USB or network connection.
- Using Embedded Web Server (EWS): This method is supported by VersaLink models only, and requires that the printer/MFP’s webpage is accessible from the computer. This is possible when the computer and printer/MFP are on the same network or have a wi-fi direct connection.
Please note that your machine must be at a certain level of firmware before it can upgrade to the latest Service Pack. Check your machine’s current firmware level; if it is below the required level a bridge release will need to be installed first. If your machine is setup to check for updates directly, it will automatically install the bridge release first, and then install the service pack the next time it checks for an update. If you are downloading the file from support.xerox.com and transferring it to your printer/MFP, follow the two-step process laid out within the Service Pack download file. The Service Pack download contains links to obtain the bridge release, if required, and the latest update.
Follow the links below to obtain the updates from support.xerox.com and the comprehensive knowledge base articles that explain how to update your device’s firmware.
B405 can’t be updated. Following the manual download ( https://www.support.xerox.com/en-us/product/versalink-b405/content/151392 ) shows the server just doesn’t have the files for either the instructions, bridge update or new update:
https://download.support.xerox.com/pub/drivers/VLB405/SPs/win10/ar/VLB405_PL7-R4.pdf
https://download.support.xerox.com/pub/drivers/VLB405/firmware/win10/en_GB/385901_VL_B405.zip
https://download.support.xerox.com/pub/drivers/VLB405/SPs/win10/en_GB/386611_VL_B405_E.zip
this must have been the case for quite a while now.
Thank you for reading the blog. If you have not already found a solution for your issue or answer for your question, please consider posting on the Xerox Customer Support Forum. Alternately contact your local support centre.
Thanks,
CherylO-Xerox
bonjour je suis sur bordeaux en France pouvez vous svp me dire comment je peux ajouter ou supprimer sur une 550 xerox avec fiery pour envoyer un scan par email ? merci cdlt mahé eddie mahé impression
Hi Eddy,
Thanks for reading the blog please check HERE for documentation for your machine. You should find the information you need in the documentation.
Thanks,
CherylO-Xerox
Please can you tell me how to turn off the configuration report print out when i start up my B210. I have mac computer . Thank you in advance !
Hi Scott,
Please take a look at this article for turning of the report. If this does not help please contact your local support centre for additional assistance.
Thanks,
CherylO-Xerox
erro code Doc250 094-322
Hi Tushar,
Please see the article about the 094-322 code on your printer HERE. If this does not help contact your local support centre.
Thanks,
Cherylo-Xerox
Why can’t I post a detailed comment?
Hi Doug,
Comments are moderated to reduce spam and obscenities on the blog. Your comment has been published.
Thanks,
CherylO-Xerox
I’m a Xerox Partner and stumbled upon this post by accident.
I am wondering why this kind of information isn’t readily available on the Partner Portal? It seems that is only devoted to selling the product. But once in the field we also have to keep it maintained and these security updates are an essential part of that.
In terms of finding out that these updates are available, unless you go to the Drivers & Downloads support page for each device, I can’t seem to find any other mention.
I’ve contacted my Partner Manager, but she didn’t have any answer. Her suggestion to contact the eConcierge team resulted in a “we don’t do this either.”
Do you have any recommendations for improvement regarding technical updates such as this?
Hi Larry,
Thank you for reading the blog. If you have not already found a solution for your issue or answer for your question, please consider posting on the Xerox Customer Support Forum. Alternately contact your local support centre.
Thanks,
CherylO-Xerox
I have a MAC Monterey 12.0.1
My printer Phaser 6180 MFP can not scan any longer.
Error code 193-700. What to do?
Hi Ove,
Thank you for reading the blog. If you have not already found a solution for your issue or answer for your question, please consider posting on the Xerox Customer Support Forum. Alternately contact your local support centre.
Thanks,
CherylO-Xerox
The link to the download to the service packfor the Workcentre 6515 refers to a pdf-file. There is no service-pack to download.
Hi Eddie,
Thank you for reading the blog. If you have not already found a solution for your issue or answer for your question, please consider posting on the Xerox Customer Support Forum. Alternately contact your local support centre.
Thanks,
CherylO-Xerox
I have installed Current Version: 38.68.31
Installed On: 2022/03/14 – 16:41
Released: 03/09/2022.
This was released 6 days ago, and has security certificates that expired in 2020! The certificate update tool notices that they are expired yet will to fix it. I cannot establish a secure connection with my email service with the expired certs. What can I do, I just bought 2 of these printers.
Hi Dean,
Thank you for reading the blog. You do not mention which model of printer you are using. Please contact your local support centre for assistance.
Thanks,
CherylO-Xerox
forgot to mention that it is a VL B405DL
and firmware is 386831_VL_B405_E.zip
Hi Dean,
For the B405, please see these cases in the online support for your printer. If they don’t help then you would need to contact your local support centre.
Thanks,
CherylO-Xerox