All About the Serial Number

Do you know the serial number of your Xerox Printer or Multifunction device? If you are calling in, chatting or emailing in for support or requesting service you will need the serial number of your machine. You may be asked for the machine serial number on many occasions.

The serial number is the way we keep track of many things about your account and machine. Serial numbers are composed of letters and numbers. The serial number of your machine is easy to find and there are several places that you can find the serial number. Watch this video about how to find the serial number on the AltaLink B8090 Family to get an idea of what we are looking for.

4 Placed to Find Your Serial Number

  1. The serial number is on the configuration or settings report of your machine. That report is a good thing to have on hand when you call in as well because it offers so many details about the settings of your machine. To find out how to print out the configuration or setting report please go to the support page for your machine and search on “configuration or settings report”.
  2. The serial number is on the display of the machine by pressing Device and then About if you have a AltaLink or on WorkCentres press the [Machine Status] button on the Control Panel. The serial number will be displayed on the Machine Information tab.
  3. The serial number is on a plate or sticker inside or on the back of the machine. Again to find these locations of the serial number please go to the support page for the machine and then search on “Serial Number”. The solution will walk you through finding the serial number on your machine.
  4. The serial number is also found on the first screen of the Embedded Web Server (Web Interface) or CentreWare Internet Services (CWIS). On the VersaLink printers select Details on the first page of the web interface to see the serial number (see first image below).

Examples of Serial Number Locations

You might find it helpful to keep a file of the configuration reports for your machines or a list of the serial numbers so that you will have them when you need them. Before you call for anything concerning your printer or multifunction device please try to have your serial number handy, it will make things go smoother and help us to help you.

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