Do you know the serial number of your Xerox Printer or Multifunction device? If you are calling in, chatting or emailing in for support or requesting service you will need the serial number of your machine. You may be asked for the machine serial number on many occasions.
The serial number is the way we keep track of many things about your account and machine. Serial numbers are composed of letters and numbers. The serial number of your machine is easy to find and there are several places that you can find the serial number. Watch this video about how to find the serial number on the AltaLink B8090 Family to get an idea of what we are looking for.
4 Places to Find Your Serial Number
- The serial number is on the configuration or settings report of your machine. That report is a good thing to have on hand when you call in as well because it offers so many details about the settings of your machine. To find out how to print out the configuration or setting report please go to the support page for your machine and search on “configuration or settings report”.
- The serial number is on the display of the machine by pressing Device and then About if you have a AltaLink or on WorkCentres press the [Machine Status] button on the Control Panel. The serial number will be displayed on the Machine Information tab.
- The serial number is on a plate or sticker inside or on the back of the machine. Again to find these locations of the serial number please go to the support page for the machine and then search on “Serial Number”. The solution will walk you through finding the serial number on your machine.
- The serial number is also found on the first screen of the Embedded Web Server (Web Interface) or CentreWare Internet Services (CWIS). On the VersaLink printers select Details on the first page of the web interface to see the serial number (see first image below).
Examples of Serial Number Locations
You might find it helpful to keep a file of the configuration reports for your machines or a list of the serial numbers so that you will have them when you need them. Before you call for anything concerning your printer or multifunction device please try to have your serial number handy, it will make things go smoother and help us to help you.
[…] Cet article de Cheryl Otstott à été publié sur le site : https://atyourservice.blogs.xerox.com/2019/03/29/all-about-the-serial-number […]
forgot admin login id of WorkCente 5230
Hi hemanth,
Thanks for reading the blog. The default username is “11111” and the default password is “x-admin” (must be entered in lower case). If the username and/or password have been modified, or forgotten, contact your System Administrator. If the information can not be found or remembered please Xerox customer support for additional assistance.
Thanks,
CherylO-Xerox.
I am trying to find out when the warranty agreement is over on our Xerox printer, please have someone email me ASAP
Hi Abby,
Thank you for reading the blog. If you have not already found a solution for your issue or answer for your question, please consider posting on the Xerox Customer Support Forum. Alternately contact your local support centre.
Thanks,
CherylO-Xerox
Trying to set up new m/c – ‘Startup Page’ prints and jams machine at 2/3rds of paper travel.
Hi George,
You do not mention what printer you are using. I cannot provide any information. If you have not already found a solution for your issue or answer for your question, please consider posting on the Xerox Customer Support Forum. Alternately contact your local support centre.
Thanks,
CherylO-Xerox
i want to purchase wc 7855
Hi,
Thanks for reading the blog. Please see our online store for available printers. Or contact Xerox directly.
Thanks,
CherylO-Xerox
I tried putting in the cn-801k 67310-088-12400000016 but it only first 9 digits
Hi Billy,
Thank you for reading the blog. The serial number is found on your machine or on the configuration report. Please go to the online support and enter the model number of your printer in the space provided. The from the list provided find the Support link. Click on the Support link and then type in serial number to see where on the machine the serial number is located.