Fault Finding: How to Look-Up Fault Codes

“Imagine if you will…”* — You are having a perfectly calm and uneventful day and then it happens…a fault code on the Xerox printer!! You are stunned, like a deer in the headlights. You begin wondering what did I do? Is the fault code my fault? Has anyone seen me here? Can I get away without anyone seeing me? Well calm down take a deep breath and let’s look at what you can do to clear the code and get the printer up and working.

First, a fault code on your Xerox printer and or multifunction device is not always as disastrous as you might imagine, no reason to slink away from the machine. The fault code is just a way for your machine to tell you there is a problem and it needs some help. Next, write down the complete code and any accompanying error message, this is very important.  You will need the exact code and or message in order to look it up.

The fault code will be numbers and/or letters and may include commas, periods or hyphens. Find a device on which you can access the internet. At the computer or smart device go to Xerox.com, select Support and then from the drop-down menu select the All Support link. Enter the model of your Xerox printer or multifunction device in the field provided and then select the machine and select Support. On the printer support page you will see the “How to Search for a Fault Code” or “Fault Code Format Information” (circled in red in image below) listed in the Featured Content section. Review the Fault Code solution. You can enter the fault code in the search box right above the Featured Content section and click on the magnifying glass to start the search (indicated by the red arrow in the image below).

Once you locate the code click on the link and you will be presented with solutions you can try to fix the issue causing the code. Not all codes require service. The operator, that’s you, can solve many. So don’t slink away and leave it to someone else, just look it up and give resolving the issue yourself a try. It will get your printer up and running sooner and make you the office hero.

However, as always if you cannot get it working, contact us at Xerox support (see link by the blue star in the image above) and we will do what we can to diagnose and fix the error.

*Homage to Rod Serling and the Twilight Zone

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4 Comments

  1. James Smith October 19, 2019 - Reply

    I keep getting a System Error Code on our Xerox Phaser 8860 MFP.
    The Error Code is: 13,136,40:167499

    What do I do to correct this error?

    • Cheryl Otstott January 14, 2020 - Reply

      Hi James,
      Thank you for reading the At Your Service blog. The code you are seeing is a “Printhead Left Jet Stack Temperature Faults”. Power the printer off for 2 minutes and power it back on. If the error continues please consider contacting your local support centre for additional assistance.
      Thanks,
      CherylO-Xerox

  2. Eleanor Toliver January 21, 2020 - Reply

    I just replaced the yellow ink, and then I get another code 092-318 Please help

    • Cheryl Otstott March 24, 2020 - Reply

      Hi Eleanor,
      Thank you for reading the blog. You do not mention which machine you are using but please take a look at the solutions for the 092-318 fault code on the VersaLink. The solutions will be similar for other models. If this does not help please consider contacting your local support centre.
      Thanks,
      CherylO-Xerox

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