Print Drivers and Corruption

If you are having out of the ordinary or just plain weird printing issues that come on all the sudden for no apparent reason you may have a corrupt driver.  I cannot tell you how it became corrupt; maybe there are little gangs of roving code in your computer running around corrupting other programs.  Who really knows the root cause but it does happen.  In order to rid yourself of the printing errors you may need to uninstall the driver completely and then re-install the driver.

To uninstall the driver on some operating systems you have to delete the print queue first or you may have to delete pending jobs that are in the queue or spooler.  So make sure you look up the instructions for uninstalling in the support page(s) for your printer.  Search for “remove” or “uninstall” on your support page(s).  Follow all the steps to make sure that you completely remove the driver and its components otherwise the “corruption” may remain and you will continue to see the problem. You may need to reboot your computer to complete the uninstall process.

When you re-install the driver be sure you check the drivers and download page for your machine and use the most current driver for your printer.  The installation instructions are also available from the support page(s) for your printer.  Look up the installation instructions for the operating system you are using.

I have included links to Customer Tips for uninstalling and re-installing print drivers.  These documents have comprehensive information regarding the drivers for the Windows operating systems.

If you are working with a MAC you can find the uninstall / reinstall instructions on the support page(s) for your device.

Once the driver has been uninstalled and then reinstalled the printing problems should be a thing of the past. If they are not then please consider contacting your local support centre or posting your question(s) on the Xerox Community Support Forum.

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4 Comments

  1. Luke September 5, 2018 - Reply

    I’m seeing what appears to be sudden corruption of Xerox drivers for 70% of our Windows 7 PCs since yesterday. Windows 10 is unaffected. Is anyone else seeing this?

    • Cheryl Otstott September 28, 2018 - Reply

      Hi Luke,
      Thank you for reading the At Your Service blog. Please take a look at this post from the Xerox Community Support Forum that addresses a similar situation. If this solution does not help please consider posting your own question with more detail on the forum or contacting your local support centre.
      Thanks,
      CherylO-Xerox

  2. James September 12, 2018 - Reply

    Any news. Got a lot of issues with win 7. switch to PS was a workarround. It could be great to know the “why”

    Thx

    • Cheryl Otstott October 22, 2018 - Reply

      Hi James,
      Thank you for reading the blog. You do not mention which machine you are using. I would suggest using the Global Driver that was updated this past summer. But if the PS worked for you then stay with that one. Using PCL vs PS usually comes down to what type of documents or which programs you are using. If you have specific questions please contact your local support centre or post on the Xerox Support Community Forum.
      Thanks,
      CherylO-Xerox

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