Have you ever felt like your printer or multifunction printer was ignoring you by not following the commands you send it or just not “talking” to the network? Maybe it won’t print or scan, or you are receiving error messages. If this sounds familiar there is one easy test you can do to see if the printer is playing nice or listening to the network, it is the Ping test. A ping test is a test used to check the network connectivity. To perform this test all you need is the IP address of the printer. You can find the IP address by printing out the system settings or configuration report. For instructions on printing this report, go to the support page for your machine and search on configuration report or system setting report.
The Ping test can be done on Windows or the Mac OS and is the same for all products. The instructions for the ping test are available on the support page for your machine, simply search on “ping” for the full instructions. Basically on Windows you will type the word ping a space and then the IP address of the printer at a Command / DOS prompt. You will then receive one of 4 possible responses. Ultimately what you want to see is “Reply from xxx.xxx.xxx (the IP address of the printer): bytes=32. This response would mean that the computer received a response from the printer assigned that particular IP address. This would mean the network communication with the device is hunky dory. Below is a screenshot of the command prompt and the ping command, your IP address will vary.
But if things are still not working properly then it may be that you have a duplicate IP address, meaning two or more items on the network have the same IP address. To check for this you can disconnect the network cable from the printer and ping again. If you receive the “Reply from” message then another device has the same IP address and one of them will need to have the IP address changed. The response “Request timed out” would be a good thing here as it would mean there is not another device with the same IP address. Make sure to reconnect the network cable to your printer. Your System Administrator can help you with the results of the ping test and next steps. Or you can find answers on the support page for your machine or contact support for further information or questions.