Support Independence for your Xerox Equipment

Happy Almost Independence Day, Happy 4th of July, Happy Fireworks Day!! Whatever you want to call it enjoy and have fun.   This seems like a good day to discuss being independent with your support. So what is support independence?

Independence – (in′dē pen′dəns) noun – freedom from the control, influence, support, aid, or the like, of others. We strive to help our customers be independent and able to support their machines without us. It is not that we do not want to help. It is just that we cannot be there all the time. Say you are trying to print an important document at 3 in the morning in your favorite PJs or you have to replace some supplies to get an urgent document printed or you picked up an older model Xerox printer at a yard sale for $10 and don’t have a support contract, there is help for you in any or all of these situations. It may not always be possible or convenient to call in to our Phone Support. So we have ways for you to get the information you need in your own time, now that is independence!

Declare your independence by using the Online support tools at our Xerox support page. On the support page there are many sections that will direct you to resources and to information that will explain the services Xerox can provide for you. Please explore this page and follow the links to find all the valuable information that we have collected into one page for you.

On the Support page you can also put in the model number of your Xerox copier, printer or multifunction printer and find not only support but documentation, drivers, utilities and firmware upgrades, if they are available. The support page gives you the ability to search for your issue by entering simple terms like “paper jam” or “email” then you will be presented with a selection of cases that may apply to your question. The more terms you add the less case results you will receive there by narrowing down to your specific issue. For instance, “email using address book” will get you far fewer results than just “email” alone. Please check your spelling, though the system will suggest another term if you misspell a word it may not always come close to what you were looking for. There are many “how-to” cases as well which will walk you through the many features of your machine, teaching you to set up and use the features on your machine.

The another way to find support and answers to your questions is through our YouTube Xerox Support channel which houses many helpful videos with more being added frequently.  Lastly there are different support communities, such as this blog which is more of a one way communication of features and options, or the Customer Support Community Forum and Twitter which allow for back and forth communication. Please feel free to sign up, create accounts and subscribe to all of these support tools so that you are in the loop, up-to-date and in the know. Declare your support independence today!

Now for the segue back to Independence Day, you knew was coming from the beginning. Independence Day also known as the 4th of July, is the celebration in the United States commemorating the adoption of the Declaration of Independence on July 4, 1776 declaring independence from the Kingdom of Great Britain. If you are reading us in the U.S. enjoy the holiday and stay safe, for those in other countries grab a hot dog and watch some fireworks with us!!

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