Are you having print issues when printing from a Mac running High Sierra macOS 10.13 and a Xerox printer? Sometimes it may be necessary to remove Xerox drivers completely and start from scratch. I found these instructions for a complete removal on the Xerox Customer Support Community Forum and thought I would share them with you in case you ever run into an issue with printing and want to start from the beginning to load the driver. These instructions were shared by Joe, one of our super users on the forum, he is also a Xerox employee who works in the support centre.
“Do a complete removal, reboot, and reinstall on his Mac, ala:
- Close any open printer queues in the Dock
- Close all open applications
- Print & Fax – remove Xerox printer objects (using the “-” button under the list of printers)
- Applications folder – remove Xerox folder (if present)
- Library/Applications Support – remove Xerox folder
- Library/ColorSync/Profiles – remove XRX* or other Xerox files if present
- Library/Image Capture/TWAIN Data Sources – remove Xerox printer packages
- Library/Printers – remove Xerox folder
- Library/Printers/PPDs/Contents/Resources – delete Xerox folders and files. Older OS’s have multiple language subfolders, each of which may contain Xerox PPDs. If this is the case, the easiest thing to do is search the entire set of folders for the Xerox files, and delete en masse.
- Library/Receipts – remove any of the following: pde***.pkg, xpd***.pkg, ICC*, ICP*, ICC_Profiles, SSScan/Xerox (folder)
- Users/[username]/Library/Preferences/ – remove all com.xerox.* files
Note: If your library folder is hidden, type this in a TERMINAL window (located in Utilities folder): > Chflags nohidden Library <enter>
- Also in Users/[username]/Library/Preferences/ – look for any com.apple.print.custompresets.forprinter.(yourXeroxPrinterName).plist files and delete them
- Users/[username]/Library/Caches/ – remove all XRXSetup* files (if present)
- Also in TERMINAL:
- cd /var/db/receipts/ <enter>
- ls <enter> – look to see if there are any com.xerox.* files. If so, delete with:
- > sudo rm com.xerox.* <enter> (will prompt for admin password)
- Empty the Mac’s trash. If any files are being held, reboot and empty again.
- Reboot the Mac
- Install the Xerox driver.”
To see the original post please click or tap here to see the complete post on the Xerox Customer Support Community Forum. If you have questions about this process you can ask them on the original post or start your own topic on the forum.
This is just one in many answer that you can find to issues you may be having with your machine on the Xerox Customer Support Community Forum. The forum is another support resource available to you 24 hours a day 7 days a week. If you have further questions or require additional assistance you can always contact your local support centre for assistance.