Reset My Username and Password on Xerox Printers

We receive many questions about the username and password on Xerox printers and multifunction machines. The username and password give you administrator access to the machine and to the CentreWare Internet Services (CWIS) for the printers. The username and password can help to safeguard your machine from unwanted settings changes. The optimum scenario would be for one person to be the administrator of the machine. That person would have the responsibility to make any setting or set-up changes to the machine. We usually refer to that person as the machine administrator. The machine administrator would be the person to change the username and/or password to protect the machine from unwanted changes. Once the username and/or password are changed from the defaults, which is highly recommended, the username and/or password cannot be reset without a call to support and potentially a visit from a technician depending on the model of the machine.

Due to security reasons and complexity we cannot post or give instructions for resetting the username and /or password back to the defaults in the online support or on the community support forums. Can you find these processes out on the internet? Possibly but please understand that the process is not for users because it potentially puts the user in an area of the machine where mistakes could cause the machine to become unusable if the correct steps are not followed. It also removes a layer of security if everyone knows or learns how to reset the username and / or password.

So why am I telling you all of this? I am telling you this because it is important that if the username and / or password is changed please remember it or note the new values somewhere away from the machine. It might be wise to have at least 2 people know this information in case one of them is not available and an issue comes up where the username and password would be required.

Please take a look at this video that shows how to change the password on the VersaLink printers.

Should you choose not to change the defaults you can find the default username and password on the support page for your machine. Simply navigate to the Support & Drivers page enter your model number in the space provided and then search on the words default password.  Please carefully consider changing the username and password on your printer and please remember the new values. It may seem like a small thing but it is another tool in the security toolbox!!


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  1. Dejan Todorovic April 27, 2018 - Reply

    My laboratory has a Workcentre 5022 printer. The problem I have is accessing the CentreWare Services. I was able to access them for a while and made changes for a few parameters, but did not attempt to change the default username and password. However, at one point the system stopped recognizing them, and I don’t have access anymore. This was many months ago, and nothing I tried worked. The retailer who sold us the printer did not answer our calls, and may not exist anymore. What can we do?

    • Cheryl Otstott April 27, 2018 - Reply

      Hi Dejan,
      Thank you for reading the At Your Service blog. If the defaults of username “admin” and password of “1111” no longer work then you would need to contact your local support centre, a technician may be required to change the values back to the defaults.

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