Is Your Xerox Printer Not Waking Up?

Is your printer getting more sleep than you are?  Is your printer harder to wake up than a teenager facing finals?  Let’s see if we can find you a way to get your machine to “wakey wakey” without you yelling at it, which won’t work by the way.

First – what is the energy save mode / sleep mode? The low power mode and sleep mode are the modes the printer goes into after a set time of no use.  The low power / sleep mode saves energy, but keeps the printer online and ready to process your task when you are.

Second – How do you set the low power and sleep modes? From the online solution for setting the power save feature:  You can set the time the printer spends idle in ready mode before the printer transitions to a lower power level.

There are two levels of Power Saver mode.

  • Mode 1 (Low Power): The printer shifts from Ready mode to Low Power mode to reduce standby power consumption.
  • Mode 2 (Sleep): The printer shifts from Low Power mode to Sleep mode for a greater reduction in power consumption.

The printer exits Power Saver mode automatically when it receives data from a connected device.

To exit Power Saver mode manually, on the control panel, press the Power Saver, Power or Wake button. For step by step instructions for setting the low power and sleep modes search sleep in the online support for your model of printer.

Normally the printer should wake when data is received.  If it does not wake check the port settings for the printer.

  1. At your computer click Start, click Control Panel or Settings and the select Devices and Printers.
  2. Right-click the printer and go to Printer Properties.
  3. Select the Ports tab and then select Configure Port.
  4. Make sure there are no check marks in LPR Byte Counting Enabled and SNMP Status Enabled and then select OK.

These steps should resolve the not waking issue on most printers.  If the printer continues to not wake when data is sent then consider posting on the Xerox Community Support Forum or contacting your local support centre for additional assistance.


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  1. Mariana Rocha January 29, 2018 - Reply

    My Xerox 7220 is Offline, It was working last week but today morning appear Offline. I can make copies but not send from my computer, it said not printer is available.

    I already check the job status and nothing is pending.

  2. brittany May 2, 2018 - Reply

    Is there a way to turn the energy saver mode off? It’s very inconvenient.

    • Cheryl Otstott May 17, 2018 - Reply

      Hi Brittany,
      Thank you for reading the At Your Service blog. You do not mention which machine you are using so I can not direct you to exact steps. The energy saver can be modified on most machine but can not be turned off by the operator. Please look for instructions on modifying the settings by going to the support page and entering the model number of your machine and select Support. In the Support page search on energy saver and you will find the instructions. To turn it completely off you can check with your technician to see if they can turn it off. If this does not help please consider contacting your local support centre.

  3. Judy Stalker August 30, 2018 - Reply

    My Xerox Phaser connected directly to the internet but I don’t know how to set it on my tablet it is a Zen 10 Android I don’t know exactly what it is supposed to do or how to configure it I need instructions

    • Cheryl Otstott September 28, 2018 - Reply

      Hi Judy,
      Thank you for reading the blog. You do not mention which Phaser you are using but please look at the solution for using PrintBack, an app for printing from your tablet to the Phaser. Also take a look at the How to Obtain Support for apps solution. This solution lists some of the apps available for your Tablet to print to and communicate with your Phaser. If these solutions do not help please consider contacting your local support centre.

  4. Paul Keleher September 11, 2018 - Reply

    I have this problem but I am using a Mac computer, so how do I select the printer properties and port settings?

    • Cheryl Otstott October 22, 2018 - Reply

      Hi Paul,
      Thank you for reading the At Your Service blog. With the information you provided I can’t offer any suggestions. Please consider contacting your local support centre or post to the Xerox Support Community Forum and post your question there.

  5. Terry October 3, 2018 - Reply

    Our Xerox WorkCentre 3225 won’t ‘wake-up’ when pressing ANY buttons to copy or fax. Then suddenly (after a minute or so) it will ‘wake-up’ and print. It won’t ‘wake-up’ when receiving faxes when the call comes in either. Then finally it will accept the call and print. This is a stand alone copier/fax. It is not connected to a computer. We haven’t reset anything. I’ve unplugged it, but this didn’t help. It’s like it has to think about waking up before actually doing it. What happened overnight to make things not work?

    • Cheryl Otstott November 12, 2018 - Reply

      Hi Terry,
      Thank you for reading the At Your Service blog. Please take a look at the case for changing the power saver settings. Also make sure you have the printer plugged into a dedicated outlet, no power strip or surge protector and see if it wakes up correctly. If it works in a dedicated outlet it may be a device you had it plugged into. Also try a different outlet. Voltage issues could cause what you are seeing. If this does not help please consider contacting your local support centre.

  6. RWS October 18, 2018 - Reply

    Hi .. My CP115W goes to DEEP Sleep and cant be awaken by incoming data or physical buttons EXCEPT the POWER on/off .. Please advice . tQ

    • Cheryl Otstott November 12, 2018 - Reply

      Hi RWS,
      Thank you for reading the blog. I would suggest trying to change the time that elapses before sleep mode kicks in. If changing the time does not help please consider contacting your local support centre.

  7. rob November 28, 2019 - Reply

    your products are garbage. i can’t print anything because the printer is constantly asleep. when i try to print, it doesn’t wake up. i cant configure the port either, despite that i am an administrator. your customer service is horrendous and i hope you go bankrupt.

    • Cheryl Otstott February 17, 2020 - Reply

      Hi Rob,
      Thank you for reading the blog. I am sorry that you are having issues with your printer and customer support. You do not mention which product your are using so I am unable to provide any assistance. Please consider searching in the online support for your printer. Alternately consider posting your question including your product model number on the Xerox Customer Support Forum. You can also contact customer support and ask to speak with 2nd level or a supervisor if you are not getting the help you need.

  8. Jeremiah May 7, 2020 - Reply

    I have a VersaLink C405 and this issue has plagued me for more than 2 years of ownership. Windows 10 does not allow for manual configuration of a WSD port. I am in Belize, Central America, and we do not have a service center in our country. Shipping this item in/out for service is expensive, risky, and likey to incur customs fees from the corrupt government. If you could simply update the software to allow the power save to be disabled, this would be a huge blessing for everyone on this page. Why don’t you? Even make it a “beta – install at your own risk” so you don’t loose your Energy Star rating or whatever. There has to be an easier way.

    • Cheryl Otstott July 14, 2020 - Reply

      Hi Jeremiah,
      Thank you for reading the At Your Service blog. Please see the steps for changing the power save timeouts. There is no way that I am aware of to disable this feature. Please consider contacting the Support in Belize at: 501 227 0824 for further assistance.

    • RAFAEL RIVERA December 8, 2020 - Reply

      WSD ports are nothing but problems. Instead, add a port with ip address, configure it as RAW. Make sure SNMP is not checked. Save it and you should see improvement. WSD ports works at times but the ones I’ve seen will not wake or print at all.

  9. Matthew Vazquez May 18, 2020 - Reply

    This brand new Phaser 6510DN printer is (the worst) i ever wasted money on! Yeah it prints fine when I can actually get (it) to register on the network. Even with the printer says it’s on and I can access it through the chrome, windows says it’s offline on ALL of my computers! Cycling the printer power does nothing! This is my first experience with Xerox and I cannot begin to describe the depth of my hate and disappointment for this product and you, Xerox. (What a) waste!!!!!!!!!!!!!!!!!

  10. JASON STONE May 29, 2020 - Reply

    My work printer (XEROX PHASER 6360) will not wake up without unplugging and restarting it. It says on the screen “to wake up push to OK button”, well that button or any of the others will not wake it up. I have to do the above procedure 2-3 time during the day to get my work done!!! This printer is on a LAN setup with multiple users. Everyone else has the same problem trying to print. HELP!!!

    • Cheryl Otstott October 15, 2020 - Reply

      Hi Jason,
      Thanks for reading the blog. If you did all the steps in the second part of the blog and it is still not working then follow the instructions in the blog to post on the forum or contact support. The comments section is not a support channel.

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