Power and Your Xerox Printer and Multifunction Printer

Today we are getting basic and talking about power. Often when you have an issue with your machine a simple power off power on or POPO (pronounced Poe Poe like the poet Edgar Allen Poe), is all you need to clear an error. Sometimes power problems can keep your printer from fully turning on. So what could cause the printer or multifunction printer to not complete its start up? Again the answer is power.

To solve or at least narrow down this issue you will be asked by support to plug the machine into a dedicated outlet. That means no power strip and no surge protector. Plug the printer into the outlet and unplug any other devices from the outlet.

Insufficient power can keep the machine from operating correctly so by removing any other devices between the machine and the power source we can see if it is a power issue or something else. If the problem continues after plugging directly into the outlet you may be asked to try another outlet and to plug something else into the outlet to make sure it is working properly. If the printer works when isolated to the dedicated outlet then the issue was with the previous connection.

You should also make sure that the power cord is plugged in snugly at the machine and the outlet. Examine the power cord to make sure there are no nicks or exposed areas, if there are then try another power cord.

Some of our printers / multifunction printers have two power switches. If you have one of those devices make sure you power off both switches.
When POPOing make sure to leave the printer off for a full minute, 60 seconds, no less. The amount of time is important; some of the printers need that amount of time to fully “wind down” or power off completely.

One other thing you can try if the machine is not turning on properly is to disconnect anything else attached to the printer like network cables, USB drive, phone lines etc. to make sure none of those connections are causing an issue.

You can find information on no power or printer not turning on by searching those terms in the online support for your model of printer. If none of the solutions help consider posting your question including the symptoms you are seeing on the Xerox Customer Support Forum.  If none of this helps then you might need to call your local support centre for additional assistance.

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  1. ISMAEL SANCHEZ FILIO November 12, 2017 - Reply

    buen día espero me puedan apoyar tengo una multifuncional xerox work center 3550 al encenderla me impreme por automático sin enviar ninguna impresion previa

    • Cheryl Otstott November 29, 2017 - Reply

      Hi Ismael,
      Thank you for reading the At Your Service blog. If the machine is printing as soon as you turn it on check the job status queue on the printer and make sure there are not any saved jobs. Also power off the machine remove the network cable and turn the machine back on. If it does not print the machine is fine but there is something being sent to it over the network. Check the spooler at the computer.
      If the problem continues please consider contacting your local support centre.

  2. Javed September 24, 2019 - Reply

    My xexor 5855 completely turns off few hours after operation or idle state and does not power on again on same day but next day it turn on and function fine for few hours. It seems that it has some timer. How can I remove it. Even I have tried to reset it to factory settings but it didnt work.

    • Cheryl Otstott December 13, 2019 - Reply

      Hi Javed,
      Thanks for reading the blog. Please check the solutions for not powering on and make sure the power outlet is not the issue. If the outlet is fine and the solutions do not help please consider contacting your local support centre.

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