PostScript Errors, PCL XL Errors? Possible Corruption!

Yes we are talking corruption! Did you know that files and drivers can both become corrupt? If this happens you can have issues when trying to print. Issues such as no printing or blank pages can be caused by a corrupted file or driver. I guess it makes sense since all that data travels as 1 and 0s occasionally they must get mixed up or maybe a 2 gets thrown in there, ok so twos don’t get thrown in but corruption happens. Documents can become corrupt from excessive edits and reformatting or just for no apparent reason. Try cutting and pasting the information into a new document space and see if that helps.

Drivers can also become corrupt. In that case uninstall the driver completely and then reinstall following the instructions on the online support page for your printer. Simply search on “uninstall driver” for information on totally removing the driver. We also recommend that once the driver has been removed that you reboot your computer. Then you can reinstall the driver.

Are you seeing printed errors? What should you do? It depends on the error. If you are getting postscript errors there is a lot of information in the Online support about PostScript errors. The document will help you decide if the source is the system, an application, a file or an element of the file. Please take a look at the case and solution for PostScript errors in the support page for your machine, just search for PostScript errors. Click the following link, this or a variation of this case “Troubleshoot PostScript Errors” should be what you find.

When troubleshooting PostScript errors the frequency of the error will help to determine what is causing the error. If the error only occurs when printing a certain file or only from a specific application then it is probably not an issue with the printer or the driver but rather an issue with the file or the application. If it is the application then contacting the vendor of the application is the best way to try to resolve the error.

If a PCL XL Error message prints along with your job then chances are the PCL driver is to blame. The error is caused by a corrupt PCL driver. The issue can be fixed by fully removing the driver and port, rebooting the computer and then installing the latest PCL driver or even a PS driver from the Drivers and Download page for your machine.

I hope this has helped to answer some of your questions about PostScript errors, PCL XL error and corruption. If you have further questions, check out the support page for your machine. Post a question on the Xerox Customer Support Community Forum or give your local support centre a call.

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6 Comments

  1. Michael Parsons November 11, 2017 - Reply

    I have only just purchased the new Xerox 6515DNi multi Function Printer, but I seem to be experiencing extreme difficulty setting the printer up, I can’t seem to get the scanner to link with my iMac desktop computer and I am constantly getting an error on the Device App under notifications stating that there is an error (018-436), when I press the history button it shows that there are in fact two errors 029-717 and 029-710. Can you please give me some guidance. I purchased this printer after doing quite a bit of research about it and comparing it to other makes and was convinced that I had purchased a great machine. The printing seems to operate well as does the copying but not the fax. I am not on a network as I operate from my own office and only have one computer and yet when trying to scan from the App I am faced with the question where I should send the scan – FTP or Network, neither have been registered when I went through the setting up procedure as I had no idea what these things meant and I am not on an office network. HELP!!!

    • Cheryl Otstott November 29, 2017 - Reply

      Hi Michael,
      Thank you for reading the At Your Service blog. Please take a look at the solution for scanning to an application and see if that is a solution that will work for you. If not please consider contacting your local support centre for further assistance.
      Thanks,
      CherylO-Xerox

  2. Aharoni February 22, 2018 - Reply

    Shalom,

    can you please translate notification errors:
    024-910
    016-910
    both displayed on C405V_DNM

    thanks

    • Cheryl Otstott February 28, 2018 - Reply

      Hi Aharoni,
      Thank you for reading the At Your Service blog. Please take a look at the solutions for fault code 016-910 and fault code 024-910. Both fault codes indicate an issue with the paper you have loaded not being the correct size for the document you are printing.
      If the problem continues please consider contacting your local support centre.
      Thanks,
      CherylO-Xerox

    • Fractaler March 28, 2018 - Reply

      fault code 016-910: I was helped by the fact that in the properties of the printer I set not automatic selection of paper location, but its specific position – tray 1. So, no “automatic” of paper location.

      • Cheryl Otstott March 30, 2018 - Reply

        Hi Fractaler,
        Thank you for reading the blog and the comments. I appreciate you sharing your solution with us!
        Thanks,
        CherylO-Xerox

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