Xerox Online Support: A Closer Look

Last week we looked at the video tours of the online support for your Xerox products.  Today let’s take a closer look at some of the icons and links on the support pages.

As you look through case, solutions and how tos on the support pages you will see some symbols to the left of the titles.  Here are the explanations of what each symbol means.

The cases with the question mark symbol is informational or a how to.

The exclamation point will be displayed in front of a troubleshooting article

The icon of the little “I” indicates a specification article.

The clipboard indicates a solution.

The folder indicates related content which can be another article or solution, a specification article or a link to an outside site.  The folder leads you to additional information.

Those are the icons you might see.

Let’s look at another feature of the online support, at the bottom of each article or solution is a place for you to let us know how we are doing.  By using the 5 star rating system to let us know how we are doing by rating the solution or article.  There is also a “Provide Feedback” link that you can click on to be directed to a screen where you can write your thoughts on the solution and suggestions on how we might improve the articles and solutions.  We welcome you feedback and ratings so that we can continue to improve your online support experience.

Now that you have all this additional information click over to the support page and enter your product name in the search box and explore all the content available to you.

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16 Comments

  1. Elizabeth May 10, 2017 - Reply

    We have a phaser 6500 and are very pleased with it. Recently printing on the left side of a page fades out from right to left. Does this mean we need a new fuser?

    • Cheryl Otstott May 19, 2017 - Reply

      Hi Elizabeth,
      Thank you for reading the blog, I am glad you are pleased with your Phaser 6500. If you are seeing fading it could be the toner, the paper or possibly the fuser. First try a different ream of paper, humidity can effect your paper and cause fading. Also remove and gently shake the toner cartridge and reinstall. If the problem continues try another toner if you have one. If the problem persists please consider contacting your local support centre.
      Thanks,
      CherylO-Xerox

  2. roy kunkel May 18, 2017 - Reply

    how do I install maintance roll in 8400 phaser

  3. roy kunkel May 19, 2017 - Reply

    I pulled out the maintance roll when it was on. now I can not get it in!

    • Cheryl Otstott May 19, 2017 - Reply

      Hi Roy,
      Please see my answer to your first post.
      Thanks,
      CherylO-Xerox

  4. roy kunkel May 19, 2017 - Reply

    I need an answer

    • Cheryl Otstott May 19, 2017 - Reply

      Hi Roy,
      The comments section of the blog is not a support channel. I answer what I can but for support on your machine it is better is you contact your local support centre for assistance.
      Thanks,
      CherylO-Xerox

  5. abdullatheef May 25, 2017 - Reply

    hi, i have work center 7535 which recently had a problem ,MY touch pad seems White screen only and a yellow button light is also blinking cant see any thing, i replaced hard disk and even the screen as well yet the problem persist same can any one help me on this please …

    • Cheryl Otstott May 31, 2017 - Reply

      Hi Abdullatheef,
      Thank you for reading the blog. Please try the steps for calibrating the screen. Also make sure you have powered the machine totally off, unplug the power cord for 60 seconds then plug it back in and then turn the machine back on. If this does not correct the issue please consider contacting your local support centre for further assistance.
      Thanks,
      CherylO-Xerox

  6. Billie February 8, 2018 - Reply

    We opened the front cover of our Xerox Phaser 6500. It will not close properly. Please help

  7. Matts May 18, 2018 - Reply

    Since I bought a MacBook Pro with High Sierra my phaser 7100 doesn’t work. I have installed the latest driver 4.14.0 that I found on your website. But I have lots of messages 016-572 or 024-747. The printer work splendidly before High Sierra.

    • Cheryl Otstott May 30, 2018 - Reply

      Hi Matts,
      Thank you for reading the blog. Please uninstall any drivers on your Mac for the Phaser 7100. Then reboot your Mac and power off the Phaser and wait 60 seconds and turn it back on. Make sure your Phaser has the latest firmware available on the drivers and download site for the Phaser. The reload the driver and try again. If you still get errors please consider contacting your local support centre for additional assistance.
      Thanks,
      CherylO-Xerox

  8. Nikhil Pagnis September 14, 2018 - Reply

    Hi Team

    We have a Xerox Alta Link C8030. I am trying to configure the Workflow Scanning but to no avail. I have been trying for the past 2 days. I had even contacted one of your representatives (send email through your website link)I was informed to refer to the documents (the link was provided in the email). I tried to configure the Scanning through the document but was not successful. Could you please let me know what are the pre-requisites in order for me to the following:
    1) I would like to configure scan on every users’s laptop/desktop
    2)I would like to configure scan on Network shared drives
    3)I would also like to configure email so that users can directly send email (after scanning) from the printer.

    When I had contacted my Printer Representative he informed that we need the SMTP Port numbers. I am pretty confused as to whay are the SMTP Port Numbers when I just want to configure on the Users’s Desktop/Laptop OR on Shared Network Drive

    • Cheryl Otstott October 22, 2018 - Reply

      Hi Nikhill,
      Thank you for reading the blog. For question 1 please see the solution for setting up scan to home. Please follow the instruction for create a shared folder for scanning. Also make sure you have set up the settings correctly for workflow scanning. For your third request follow the instruction for configuring email. SMTP is mandatory for sending email. If this information does not help please consider contacting your local support centre again and ask to speak with someone in second level, they should be able to help you.
      Thanks,
      CherylO-Xerox

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