Timing is Everything for Xerox Connectivity

That’s not the correct date and time.  When you look at your Xerox device and see the incorrect date and time; that could be the reason you are not receiving the most correct invoice or your Device supplies.

A very important requirement is that the device is setup with the Correct Date and Time. If this setting is not correct or the device has not been setup with a Date and Time, then it will not be able to communicate or be able to send Meters, Supply and Diagnostics data; to correct this information follow the steps below.

  1. Open the device’s web page from any Internet Browser on your PC or MAC computer using the IP address of the Xerox device.
  2. Select the “Properties” Tab from the top menu
  3. Expand “ General Setup” on the left side menu
  4. Check the Date and Time on your Xerox device by clicking “Date and Time” under General Setup
  5. If there was no Date and Time setup or you had to change the Date, Time or Time Zone, then the device will take at least 4-5 minutes to reboot itself once you apply the changes
  6. Test the Device’s communication via the Device web page by selecting Properties  > General Setup > Smart E-Solutions  setup >  Select “Test Communication Now” button.
  1. The screen below shows the Test Communication as it is happening.
  2. If the “Test Communication ” is successful you will see the following screen
  3. If the Test Communication Fails. Then further troubleshooting is needed to configure the Smart E-Solutions on your Xerox device …

The link below gets you to the Xerox Remote Services Support page that will help you setup your device. Just click the link and then select option # 2 and follow the instructions    Xerox Remote Services Support Page

Keep in mind that many newer Xerox Devices come with the Remote Print Services available, some of our more mature (older) Devices require a simple and free download of a Device Manager software called  XDA-Lite.

To get more information about these features, check out the Remote Print Services at Xerox.com that covers all the information and has many useful links.  There is even a Device Eligibility Test that will let you know if your Device(s) can take advantage of the Remote Print Services.

If you have security questions, check out the Security FAQ for Remote Print Services that will answer your questions concerning security.

Also there is Security White Paper that can answer any security concerns about This Remote Print Services.

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  1. Rafael Martinez July 3, 2019 - Reply

    Technicians couldn’t figure this out. Our printer is been down for 3 weeks now.

    Fault code p09-325
    Printer: docutech 155HLC


    • Cheryl Otstott October 11, 2019 - Reply

      Hi Rafael,
      Thank you for reading the At Your Service blog. I was unable to find any reference to the fault code you are seeing. Please consider contacting your local support centre for assistance with the code.

  2. joe December 17, 2019 - Reply

    On an 8870 I’ve got error 91 720 00 336926
    Which parts need to be replaced?

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