Fault Codes: How to Look Them Up

Picture it — You are having a perfectly calm and uneventful day and then it happens…a fault code on the Xerox printer!! Your pulse quickens and your mind reels, you begin wondering what did I do? What should I do? Is the fault code my fault? Has anyone seen me here? Can I get away without anyone seeing me? Well calm down take a deep breath and let’s try to make this a little easier.

First a fault code on your Xerox printer and or multifunction device is not always as disastrous as you might imagine, no reason to slink away from the machine. The fault code is just a way for your machine to tell you there is a problem and it needs some help. Next write down the complete code and any accompanying error message, the fault code will be numbers and/or letters and may include commas, periods or hyphens. Then find a device on which you can access the internet. At the computer or smart device go to Xerox.com, select Support and then from the drop-down menu select the Support and Drivers link. Enter the model of your Xerox printer or multifunction device in the field provided and then select the machine and select Support. On the machine support page you will see the “How to Search for a Fault Code” (circled in red in image below) listed in the Featured Content section. Review the How to Search for a Fault Code solution. You can enter the fault code in the search box right above the Featured Content section and click on the magnifying glass to start the search (indicated by the red arrow in the image below).

Once you locate the code click on the link and you will be presented with solutions you can try to fix the issue causing the code. Not all codes require service. Many can be solved by the operator, that’s you. So don’t slink away and leave it to someone else just look it up and give resolving the issue yourself a try. It will get your machine up and running sooner and make you the office hero.

But as always if you can’t get it working, contact us at Xerox support (see link by the blue star in the image above) and we will do what we can to fix the error.

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66 Comments

  1. Janis November 13, 2017 - Reply

    016-573 is the fault code. We need to know what it means and how to fix it.

    • Cheryl Otstott November 29, 2017 - Reply

      Hi Janis,
      Thank you for reading the At Your Service blog. You do not mention which machine you are using. Usually the 016-??? codes indicate an issue with the network. I would suggest turning off the machine disconnecting the network cable and turn the machine on with out the network cable attached. If you get a code then search for that code on the support page for your machine. If you do not get a code then there is something not right with the networkd setup. Contact your Network Admin. for additional assistance.
      If the problem continues please consider contacting your local support centre.
      Thanks,
      CherylO-Xerox

  2. chris sandoval March 13, 2018 - Reply

    i have a fault code 012-283 and i get a “No relevant solutions were found for your search query.” please advise.

    thank you

    • Cheryl Otstott March 29, 2018 - Reply

      Hi Chris,
      Thank you for reading the blog. Unfortunately without the model number of the machine I cannot offer any potential solutions. Please consider posting your question on the Xerox Customer Support Community forum including the model number of your machine. You can also contact your local support centre for additional assistance.
      Thanks,
      CherylO-Xerox

  3. Ronald April 9, 2018 - Reply

    I have a fault code on our Xerox WorkCentre 7125
    Fault code: 047-211.
    Can you help us out please
    Thank you

  4. Maria June 22, 2018 - Reply

    We are having a Fault 012-330 on a Xerox 4110. Thank you!

  5. Moses July 25, 2018 - Reply

    Experiencing a paper jam notification on areas 3a and 3b on colorqube 9203 but there is no paper or jam?

  6. Deborah Wood September 7, 2018 - Reply

    We just recently started getting fault codes and would like to know what they mean:
    005-146
    012-132
    033-500
    033-503
    071-100
    071-105
    071-210
    075-135
    077-107

    • Cheryl Otstott September 28, 2018 - Reply

      Hi Deborah,
      Thank you for reading the blog. I am unable to look the codes up for you because you did not mention which printer you are using. Please go to the online support site, select the model of printer you are using and then search on the codes.
      Thanks,
      CherylO-Xerox

  7. Francis Treuherz October 10, 2018 - Reply

    Xerox WorkcentreD ERROR 7 FLASHING, HELP ME PLEASE. It worked like a dream for many years until this evening and tomorrow I lecture to an audience of 15o with no handouts ready!

    • Cheryl Otstott November 12, 2018 - Reply

      Hi Francis,
      Thank you for reading the At Your Service blog. I am unable to give you any suggestions with no model number of the machine you are using. Please search on the Support Page for the model printer you are using and then search on the fault code. Alternatively, you can call your local support centre for assistance.
      Thanks,
      CherylO-Xerox

  8. Keovongsone December 8, 2018 - Reply

    My collor zerox not register when printout
    I have change new fuse assembly but it’s not work

    • Cheryl Otstott December 13, 2018 - Reply

      Hi Keovongsone,
      Thank you for reading the blog. With so little information and no machine model number I can’t provide any information. I would suggest you contact your local support centre for additional assistance or post a detailed post on the Xerox Customer Support Forum.
      Thanks,
      CherylO-Xerox

  9. JimD December 18, 2018 - Reply

    I have a WorkCentre 7845. It has a status code of 22-513-04: Queued job needs resources. User intervention is required to supply resources required for one or more queued jobs; jobs will be held until resources are available. Device services are unaffected.

    It says the skill level is “untrained”–that may be so, but I have to find what the status code means first, and I have been unable to do so. Can you help?

  10. karen cameron February 1, 2019 - Reply

    Office printer Xerox work centre 3345 error code saying
    resolve tray 1 paper mismatch how to resolve this

    • Cheryl Otstott February 25, 2019 - Reply

      Hi Karen,
      Thank you for reading the blog. Please take a look at the solutions for the paper mismatch here and here. If those solutions do not help please consider contacting your local support centre.
      Thanks,
      CherylO-Xerox

  11. Jonathan Higgins March 17, 2019 - Reply

    I have a Xerox C405 it displays error 062-380. I can find that error code on your support pages or documentation for the device. What is the error and how do I fix it?

    Thanks

    • Cheryl Otstott April 12, 2019 - Reply

      Hi Jonathan,
      Thank you for reading the blog and for your comment. I found an answer for you on the Xerox Customer Support Forum. Please follow this link for the post. If you require additional assistance you can post your question on the forum or contact your local support centre.
      Thanks,
      CherylO-Xerox

  12. Joshua May 21, 2019 - Reply

    021-212 I am getting a fault error for a Xerox Versalink B600dn. How do I turn the CAC card feature off.

  13. Barb June 13, 2019 - Reply

    Hello,
    I have a Versalink605 & fault code 003-704?
    Thanks,
    Barb

    • Cheryl Otstott June 25, 2019 - Reply

      Hi Barb,
      Thank you for reading the At Your Service blog. I was unable to find error code 003-704 in the documentation. Please consider posting your question to the Xerox Customer Support Forum or contacting your local support centre.
      Thanks,
      CherylO-Xerox

  14. Ronald Linaburg June 16, 2019 - Reply

    Workcenter 6515 dn : Remote services error 016-426

    What does this code mean?

  15. Deb Homan July 8, 2019 - Reply

    We have a Xerox ColorQube 8700. We are receiving error code 093-598. It is not letting us print at all!!

    • Cheryl Otstott October 22, 2019 - Reply

      Hi Deb,
      Thanks for reading the blog. The error code 093-598 is a Magenta Ink Level Sense Fault. Power the machine off and back on and if it continues to fail you would need to have a technician take a look at the machine.
      Thanks,
      Cherylo-Xerox

  16. JUAN ALBERTO CHIRINO July 12, 2019 - Reply

    We have a Xerox VersaLink C7025 connected to our network, when we try to print for example a PDF in the web, it says “Invalid User” it is very anoying, the only way to print is to first save the PDF and then print which is completly ilogical. Does anyone know how to solve this issue? The error code is 016-757

  17. Mark Thomson August 1, 2019 - Reply

    Am trying to look up a fault code (061-370) for my Fuji-Xeroc Docuprint C1110 b and after 15 minutes I have to say this site is bloody useless!!!

    • Cheryl Otstott November 12, 2019 - Reply

      Hi Mark,
      Thank you for reading the blog. I was unable to find the code you reference. Please contact your local support centre for information on the code.
      Thanks,
      CherylO-Xerox

  18. Zanetta Simmons-Ervin September 4, 2019 - Reply

    Please help having trouble find the Fault Code information for a ColorQube 8580. The Fault code is 93,501,00:15951. Please help me.

    • Cheryl Otstott November 19, 2019 - Reply

      Hi Zanetta,
      Thank you for reading the At Your Service blog. Please take a look at the solution for the fault code you are seeing. If the solution does not help please consider contacting your local support centre.
      Thanks,
      CherylO-Xerox

  19. Michael Needham September 16, 2019 - Reply

    Xerox WorkCentre 6015
    Error code E29F2C what does this mean

    • Cheryl Otstott November 19, 2019 - Reply

      Hi Michael,
      Thank you for reading the blog. The code you list is not in the format that the printer uses. Was there a message with the code? If so please search the online knowledgebase for the message. If the problem continues please contact your local support centre for additional assistance.
      Thanks,
      CherylO-Xerox

  20. Catriona September 16, 2019 - Reply

    Morning !
    We have error code 99,003.00:65123 on our Xerox Colorqube 8580DN printer but I cannot find any info on line to determine what the fault is. It does not print a test page but does print a start up page when we have switched it off/on and the printer is initialising. it is running low on one of the inks but I am reluctant to put some new in until I know whetehr the printer has a technical problem.
    Can you give me an idea of the fault is so I can rectify it please ?
    Many thanks
    Catriona

    • Cheryl Otstott November 19, 2019 - Reply

      Hi Catriona,
      Thank you for reading the At Your Service blog. Please take a look at the solutions for the code you are seeing. If these solutions do not help please consider contacting your local support centre.
      Thanks,
      CherylO-Xerox

  21. Dirk October 26, 2019 - Reply

    Hello,
    today I updated a Workcenter 6515 with the newest firmware 65.50.61 (from 65.42.01) with the FWtool via Network (as usual). The file upload worked fine and the printer restarted, but unfortunately the printer never came back to the menü. LED is blinking red/blue and message is shown about an error (117-323). Restart does not help. What can I do to solve that issue? Please help.

    • Dirk October 27, 2019 - Reply

      Hi, solved it on my own with a service manual and several hours of finding and trying the right procedure. However finally it worked and I went back to the previous firmware since I feared that the actual firmware caused the mess in the first place.
      I summary I am a little disappointed how that FW upgrade went sideways. The service manual should be available for download on your webpage to solve such issues.

      • Cheryl Otstott January 14, 2020 - Reply

        Hi Dirk,
        Thank you for updating us. I am glad you got it fixed. I will let the owners of the webpage know about your suggestion.
        Thanks,
        CherylO-Xerox

    • Cheryl Otstott January 14, 2020 - Reply

      Hi Dirk,
      Thank you for reading the blog. Please take a look at the information on not powering on. If this information does not help please consider contacting your local support centre.
      Thanks,
      CherylO-Xerox

  22. Brian DuRose November 20, 2019 - Reply

    I am getting error code 94,700:40422 on my ColorQube 8570. I press ok and the machine turns off. Could you please help me with this error code?

    Thanks,
    Brian

  23. Gary November 21, 2019 - Reply

    I have a C600 1 additional tray
    Media loaded in Bypass tray/tray1/tray 2

    I need PCL codes to ensure the correct media is selected otherwise the printer always selects the bypass first then either tray 1 or 2

  24. hicham December 2, 2019 - Reply

    hi
    i have this error #09-260 on xerox b1025

  25. Sue Cavanaugh December 12, 2019 - Reply

    Fault code 029-712 and 024-965

    • Cheryl Otstott February 17, 2020 - Reply

      Hi Sue,
      Thank you for reading the At Your Service blog. You do not mention the model number of your printer but the code you are seeing is a code from the VersaLink family I believe. Take a look at the solutions for 029-712. The second code 024-965 means that the correct paper is not loaded in the paper tray. Load the correct paper. If you are still having issues please consider contacting your local support centre.
      Thanks,
      CherylO-Xerox

  26. jill December 12, 2019 - Reply

    I am getting a fault code 029-717 on a Workcentre 6515

  27. GINA TRUJILLO December 24, 2019 - Reply

    TONER ERROR TO CONVERT THE METERED SUPPLY MODE (1521 TONER) THE ERROR WONT CLEAR, CAN YOU HELP ME?

    • Cheryl Otstott March 19, 2020 - Reply

      Hi Gina,
      Thank you for reading the At Your Service blog. You do not mention which machine you are using. Please contact your local support centre for assistance with this issue.
      Thanks,
      CherylO-Xerox

  28. Jerome Kaluza January 9, 2020 - Reply

    From a VersaLink C7020, i get an error code 016-434 but i didn’t find anything in knowledge base on the support page for the machine, all i was able to guess is that code is a network issue.

  29. Jeffrey S French February 13, 2020 - Reply

    Have a Phasr 6510 giving me an error code 092-318. What does this mean?

  30. Shaleena Nwokeuku April 1, 2020 - Reply

    I have code fax code: Completed (Error) 033-503

    • Cheryl Otstott April 24, 2020 - Reply

      Hi Shaleena,
      Thank you for reading the blog. I really can’t offer a suggestions without knowing which multifunction printer you have. Please use the online support for your model machine to search for a solution for the code you are seeing. Alternately you can post a question on the Xerox Customer Support Forum including the model number or contact your local support centre directly for additional assistance.
      Thanks,
      CherylO-Xerox

  31. Daniella April 29, 2020 - Reply

    On our xerox workcentre 6515 we have the fault code 094-325. Can you tell what the problem is?

    • Cheryl Otstott June 17, 2020 - Reply

      Hi Daniella,
      Thank you for reading the blog. he fault code 094-325 is a sensor error. Turn the machine off and unplug it for a full 2 minutes. Plug the machine back in and turn it on. If the fault code remains please consider contacting your local support centre for additional assistance.

  32. eddie May 5, 2020 - Reply

    iv got a xerox phaser 6020 with an error 092-651 can you help me identify the problem please????
    thanks eddie

    • Cheryl Otstott June 23, 2020 - Reply

      Hi Eddie,
      Thank you for reading the blog. The error code 092-651 is either an ACD sensor error or a CTD sensor error. Please check out the solutions at each of the links I provided. If that does not help please consider contacting your local support centre.
      Thank you,
      CherylO-Xerox

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