Xerox System Administrator Username and Password

Did you know you can log into a Xerox device in system administrator mode? The default access for all users is a basic user mode, which allows you access to the basic Copy, Scan Print & Fax functions of a device.  The system administrator mode allows you to use and configure many of the various advanced accounting, security and configuration features of the Xerox device including network parameters and changing specific default modes on the machine.

We provide the default administrator username and password credentials in the documentation included with the device, as well as how to change it. If documentation is not available assistance can also be found in the online documentation at www.support.xerox.com as well as the Xerox online knowledge base for your specific device.

The default username and password are intended only for initial access.  Xerox strongly urges the changing of this password to something unique and secure as soon as possible. Changing the password insures access to only authorized individuals and helps protect your network environment from potential security breaches and attacks (whether the device is being attacked or being used to perpetrate an attack).  Please consider this password much like the password to your Computer or Network Router, or on a more personal level your smartphone or tablet. In today’s world of technology a Xerox Multifunction device is a multi-faceted, SMART, networked, workflow solution platform. All the same security protocols applied to the rest of your networked office technology, should be applied to your Xerox device as well. Don’t just think about Xerox machines as that “copier in the corner”, that is what network intruders count on. (And you may be missing out on using some terrific features included with our devices)

When changing the password please make sure to document it and retain it in your records, if it is lost or forgotten a field service visit is required to reset the password, and before you ask the question in the Q&A section below, no it can’t be reset remotely. If we could reset the device remotely it would mean we had a backdoor into your potentially secure environment, which would be a violation of your trust in us.

Below we have supplied a video of the System Administrator login process on a Xerox WorkCentre 7500 series machine. The process of accessing a device can vary depending your machine. However, the general concept of access remains the same.

As a closing reminder upon completion of any advanced task requiring administrator level access please remember to log out of the system administrator mode (whether remotely through CentreWare Internet Services or at the front panel) this helps safeguard your machine and the network environment it resides in.

Thank you for visiting & choosing Xerox!

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12 Comments

  1. hajjouk October 10, 2016 - Reply

    can,t deregester

    • Cheryl Otstott October 11, 2016 - Reply

      Hi Hajjouk,
      Thank you for reading the At Your Service blog. I apologize but I do not understand what you are asking/saying. Please explain.
      Thanks,
      CherylO-Xerox

  2. Brian October 24, 2016 - Reply

    Mirai attacks – your hardware is on the “hackable” list. Web page is:
    https://krebsonsecurity.com/2016/10/who-makes-the-iot-things-under-attack/

    Anyone look into how to protect/clean the printers? I have telnet disabled, but not sure if that’s where the insecure part is, besides leaving default passwords on the printers.

    Any suggestions as to how to prevent or mitigate?

    Thanks!

    • Cheryl Otstott October 25, 2016 - Reply

      Hi Brian,
      Thank you for reading the At Your Service blog. Please take a look at the information available on our Security website. The top article addresses the Mirai botnet attack. Please click on the Learn More link to see the information on haw to secure your machines. In short here is what you need to know.
      “What is Xerox Doing About This?
      Xerox has studied the botnet source code and determined that it cannot successfully attack any Xerox device. The two services the botnet uses, telnet and SSH, to open a command line are not supported.
      Impact
      Xerox devices may be targeted but cannot be successfully attacked. See below for recommendations on what you can do to prevent your Xerox device from being controlled by unauthorized individuals.
      What Should You Do?
      Don’t connect your Xerox device directly to the public Internet. Make sure it’s behind a firewall or router so that only you and your users have access to it. This keeps outsiders from accessing the machine and interrupting your business. Please check with your IT department if you’re unsure.
      Don’t leave the administrator’s password set to the default. Change it so that unauthorized individuals can’t easily guess it and take control.
      Choose a password that is at least 8 (eight) characters in length with a combination of letters, numbers and special characters.
      Never share the administrator’s password with anyone who does not have a legitimate need to know.” Copied from Learn More link on the Mirai botnet attack information on the Xerox Security page.
      Hope this helps and thanks for asking the question I am sure your information will help other.
      Thanks,
      CherylO-Xerox

  3. […] Xerox networked printers may be vulnerable, and Xerox recently issued a blog post about changing system administrator user names and passwords. […]

  4. Faiq February 6, 2017 - Reply

    i have a problem any one tell the pass code of xerox 57xx Prod configuration Speed

    • Cheryl Otstott February 8, 2017 - Reply

      Hi Faiq,
      Thank you for reading the At Your Service blog. The default Username is admin and it is case sensitive and the password is 1111. If the username and password have been changed you will need to contact your local support centre for further assistance.
      Thanks,
      CherylO-Xerox

  5. George October 16, 2017 - Reply

    Hello – is there a way to log in as the administrator via the web interface? I only see ‘local user’ when I log in.

    • Cheryl Otstott October 19, 2017 - Reply

      Hi George,
      Thank you for reading the At Your Service blog. If you try to access something in the CentreWare Internet Services (CWIS) that requires system admin. permissions you will be prompted for the username and password. You do not mention which machine you are using so I can not give you a reference to a solution. If you require more information please consider contacting your local support centre.
      Thanks,
      CherylO-Xerox

  6. SUSPAL December 18, 2017 - Reply

    what happens if you forget the passkey?

    • Cheryl Otstott January 8, 2018 - Reply

      Hi Suspal,
      Thank you for reading the At Your Service blog. If you do not know or cannot find the password for the System Administrator then the setting would need to be reset. On most machine that would mean a service call. Please consider contacting your local support centre for more information.
      Thanks,
      CherylO-Xerox

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