Note: We will be having an Ask the Expert event on Wednesday May 4th 2016 on the Xerox Support Community Forum. Earlier we met the Experts that will be conducting the event. Today Dustin Trafton, one of those experts, gives an overview of Xerox drivers which will be the subject of the Event. Start formulating your questions and stop by and ask them on May 4th from 8-5 EDT and now Dustin’s article.
Xerox has a wide variety of drivers available for download depending on the machine you are using. The following is an overview of the basis for driver information including some key features as well as common problems customers can face when using these drivers.
Now depending on if you have a DFE (Digital Front End) attached to the device such as Fiery, Free flow and or Creo, Most of Xerox drivers look the same with the same functionality.
In any Windows based drivers you will have your key sections you can look at for info to your driver. Printer Properties is where you can set ports, change the ip address as our printers are networked printers and also able to print Test Pages from this section. Printing Preferences is where you’re going to see key options for your printer such as 2 sided printing, black and white conversion, paper sizes etc.
Most of our drivers do have executables that you can run and just click next/next and it will do everything for you. Some of our drivers are in need of doing this manually and directions for that can be found on the Xerox support website as well as having Forum Moderators walk you through the instructions. One of the main key features in all of our drivers is our use of Bi-Directional communication. This allows the print driver itself to talk directly to the machine to pull information such as finishing options, supply information, paper supply etc. Even our DFE drivers have this same ability.
There are a few things we get a lot of when it comes to customer information on drivers. They look for differences between PS, PCL, and Global drivers. As well as O/S Differences, What you see on windows is not what you will see on MAC or Linux. We can also explain in detail what all of the features do in our drivers.
May the 4th will be the day to ask any questions you have in relation to these drivers. How to do a clean install and uninstall. How to access features. How to set defaults. Cross architecture installs such as Print Servers pushing drivers to clients. We will be available to answer any question you can come up with.
We hope to hear from you May 4th!
Xerox Support Staff