Save the Date for the Ask The Expert Event!

We will be hosting an Ask the Expert event on our Xerox Customer Support Community Forum on Wednesday May 4, 2016.  So what is an Expert Event you ask?  Well in this interactive event you will have the chance to ask questions about Print Drivers, how to load them, how to configure them, how to uninstall them or anything else you would like to know related to print drivers.

The expert event will have not one, not two but four experts sharing the duties of answering your questions the day of the event.  Let’s meet the experts:

Francesco Cataldo – is a Remote Support Engineer that has worked in the 2nd level customer support centre for over 5 years. Francesco supports both the WorkCentres and the Phaser printers. He is also a Technical Solution Specialist for Equitrac, ShareScan (eCopy), and other EIP applications.

Dustin Trafton – is a Remote Support Analyst from 2nd level support with 3 + years of experience in the Support Centre.  Dustin supports the Professional Color and Office Digital MFPs including DocuColor, Xerox Color Printers and some WorkCentres.  He is also Linux RedHat certified.

Joe Arseneau – is a Remote Support Analyst with over 11 years with Xerox the last 9 years in the 2nd level support centre supporting monochrome light production initially and now supporting Professional Color and Office Digital MFPs as a color specialist and Joe is also EFI Fiery certified.  Joe is a frequent contributor to the Support Community Forum on a daily basis so you may recognize his name.

Tony Schaefer – is a Remote Support Engineer and our elder statesman with over 30 years of experience in the customer support centre.  Tony now supports the Highlight and Monochrome Production Printers.

These four experts will share their knowledge with you and answer your print driver questions to the best of their ability at the Ask the Expert event.  This is a free event on the Customer Support Community in the Ask the Expert section that will be set up specifically for this event on May 4, 2016.  After the event or for questions you have that are not related to the event subject the Customer Support Community is a great resource to find answers and solutions for many issues any time.

We look forward to seeing you at the Ask the Expert event. Look for more information here in future At Your Service blog articles and on the Customer Support Community. Remember to save the date Wednesday May 4th 2016.

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