Xerox Multifunction Printers and E-Mail Basics

Information adapted from an online support solution

E-mail is a useful and helpful feature to have set up on your Xerox Multifunction Printer. But sometimes it can be a little frustrating trying to get all the setting right for your environment and mail server. First let’s look at some terms you will need to know in order to setup scan to e-mail.


Scan to E-mail – Scan to e-mail is a feature that allows you to scan a document on the printer and send it as an e-mail attachment to an e-mail address. When the user receives the e-mail they can open, view, and save the attachment.

SMTP server – This is a server that is used to send e-mail messages. When you send an e-mail, it goes to a Simple Mail Transfer Protocol (SMTP) server. The server then sends that e-mail to the address you enter in the To: field. Some large businesses have their own SMTP server, but most businesses use an SMTP server provided by their ISP (Internet Service Provider).

POP server – The Post Office Protocol (POP) server is used for receiving e-mail. Some servers require that you log in to a POP server before you can log in to an SMTP server.

Authentication – Authentication is the process of logging in to a server with a username and password once you are connected.

DNS Name (or Hostname) – A server is sometimes identified by a name instead of an Internet Protocol (IP) address.
An example of a Hostname is “”.
An example of an IP address is

DNS server – Domain Name Server (DNS) is used to convert DNS Names into an IP addresses. If you enter a DNS Name for your SMTP server address, the printer must be configured with a DNS server address in the TCP/IP settings.

Port Number – A port number is required by SMTP servers. The default SMTP port is 25. The default POP port is 110. Your ISP may use different port numbers. Contact your ISP to find out what port number they use on their server.

Now let’s look at some of the things you will need to set up the feature.

The Scan to E-mail feature for most multifunction printers requires the following information for successful operation.

  1. 1. Enter the correct IP address or host name for your SMTP server (example “” or “”). To obtain the correct SMTP server information for your printer, contact your ISP (Internet Service Provider) or System Administrator.
  2. Enter the appropriate SMTP authentication information. To determine what authentication method your SMTP server requires, contact your ISP (Internet Service Provider) or System Administrator. The following are three examples of common authentication methods.
  • Most SMTP servers use “SMTP Authentication” that requires a user name and password to allow access for e-mail.
  • Enter the correct user name and password information in the SMTP Authentication fields. If no user name or password is required for e-mail with your SMTP server, select [Anonymous] for the SMTP Authentication method, or leave the user name and password fields blank.
  • Certain SMTP servers require using “POP before SMTP” as the authentication method. Enter the correct POP3 server as well as the Post Office Protocol 3 (POP3), user name and password information. WARNING: POP3 Mail will download all contents of the remote In-box and then delete the server contents of the account used for scanning.

If you have any issues with e-mail take a look at these troubleshooting tips.


E-mail has two components: sending and receiving. Usually SMTP is used for sending and POP is used for receiving. The multifunction printer must be configured with an SMTP server address in order to send e-mail.

A POP server address may need to be entered if the SMTP server requires logging into a POP server before being able to receive e-mail.

  1. Make sure the printer is configured with the correct SMTP server address. Check with your ISP to verify the correct address.
  2. Make sure you are using the correct port number.
  3. Verify the authentication. Contact your ISP to determine what kind of authentication they use and to verify the correct username and password.
  4. If using a DNS Name for the server address, verify with your ISP or System Administrator that the printer is configured with the correct DNS server address in the TCP/IP settings.

I hope this helps in explaining the basics of setting up the scan to e-mail feature. Remember that if you have additional questions or need step-by-step instructions go to the online support page for your machine and search on e-mail. You will find solutions that will walk you through the setup. You can also head over to the Xerox Support Community Forum to ask your questions of others using the e-mail feature. You can also contact your local support centre for any questions or concerns you may have with the e-mail feature/option.

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  1. Robert Charlebois March 18, 2016 - Reply

    It would be nice to be able to print on the Xerox Docuprint CM215 fw multifunction printer from an iMac using OSX El Capitan.
    All other printers have issued new driver for El Capitan but not Xerox.

    • Cheryl Otstott March 29, 2016 - Reply

      Hi Robert,
      Thank you for your comment. I do not have information about the machine you are using because it is not sold here in North America. I would suggest that you contact your local support centre for information on drivers or workarounds to get you up and printing.

  2. Greg Green March 22, 2016 - Reply

    Will my Fuji Xerox Docu Print CM 205 fw be compatible with the iMac OS X EL Capitan upgrade.

    Thank You.

  3. Tom March 22, 2016 - Reply

    Is it possible to scan a document and, at the same time, to print it, without scanning it again?

    Thank you.


    • Cheryl Otstott March 29, 2016 - Reply

      Hi Tom,
      Thank you for reading the At Your Service blog. You do not mention which machine you are using. From what you have asked I would have to say no. If I understand you want to scan a paper document to email and then also copy the document. If so then no I do not think you can do that but then again without knowing which machine I really can not give you a definitive answer. Please consider contacting your local support centre.

  4. Ron April 6, 2016 - Reply

    How do I get the email favorite button to appear on the screen as a selection? Today, I saw this for the first time the it didn’t automatically appear when the “Email” button is selected.
    Any feedback is appreciated and thanks in advance!

  5. Ron April 6, 2016 - Reply

    Btw, this is on a WC7855 device…

    • Cheryl Otstott April 14, 2016 - Reply

      Hi Ron,
      Thanks for including that information. See my answer in your previous comment.

  6. Ron April 15, 2016 - Reply

    Thanks for the reply. I’m fine with the procedure in adding favorites to the device but for some reason the favorite button is not appearing on the display screen even after favorite addresses are entered.

    • Cheryl Otstott May 2, 2016 - Reply

      Hi Ron,
      I have not been able to find a reason for that favorite button not to display. I think you will need to contact your local support centre to have someone come out and look at the machine.

  7. Luis Guerrero April 18, 2016 - Reply

    Where the process of SMTP Configuration Start? On Printer or Computer?
    Xerox WorkCentre 3615

    • Cheryl Otstott May 9, 2016 - Reply

      Hi Luis,
      Thank you for your question. Please take a look at the Setting up SMTP solution for your machine. If these steps do not help please consider contacting your local support centre.

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