In these days and times unfortunately there are a lot of scammers, ne’er-do-wells, and plain old crooks out there trying to make a buck by cheating people out of their money. One group of these people are those that sell fake supplies for printers in packaging that is meant to look like the genuine article. This is nothing new, these counterfeiters have been around probably since the first printer rolled out.
The best way to avoid them is to buy genuine Xerox supplies from a reputable reseller, buy directly from Xerox or Xerox.com. There are a few things that you can check to try to make sure you are buying the real deal. This is where CSI (Counterfeit Supplies Identification) comes in, no need to dust for fingerprints, test compounds or carry a black light. But you can check for the hologram on the stickers on the genuine Xerox products. The four security/authentication labels are shown below. These small Xerox®-branded holographic labels are used to verify the authenticity of the product as “genuine Xerox®”. Each has a unique serial number and multiple layers of security to prevent counterfeiting. Look for these labels on your supplies or consumables.
Why it is so important to use the genuine supplies? Counterfeit supplies may negatively impact your prints and printers with inferior print quality, damage to the printer, additional service costs and potential health and safety risks. Please take a look at this video for more information.
Please check out the Xerox Brand Protection site to find out more about the actions we are taking to try to help you identify and avoid counterfeit supplies. There is also information on how to report suspicious activity to Xerox so that we can continue to try to shut down the counterfeiters. Sometimes it seems like a big game of Whack-a-mole™ we close one counterfeiter and another one pops up so we need your help in reporting these people to us. We appreciate you taking the time to let us know about suspicious activity or bogus supplies or offers.