Mac OS X El Capitan and Xerox Printers

Seriously ?

You managed to get all these models solved but the model which almost every post on apple support center site are complaining about which is ( WorkCentre 6015 B ) .
I’ve read the comment above about returning the printer cince it’s less then one month old .. what about people like me whom had it for more than than one month old shall I look to sell it somewhere or what ?.. its like Xerox telling us to let go with this model because of a minor programming problem for them .. well its a Time And Money problem for us !
Ive been waiting all that time having all my trust for Xerox printers to get it solved ASAP , and Voilà !
after all that just tell me and let it be clear .. are you going to let it work in the next few “hours” or is it just a peace of junk I shall sell ?

anche uso 3 xerox workcenter 6015 e ho appena acquistato anche le ricariche.
Avete perso definitivamente un cliente xerox

The beta of El Capitan began in June 2015. It is a shame that the problem with the WorkCentre 6015 printer was not anticipated for a pilot is available right out of the final version. Obviously, Mac users are not a priority for Xerox.

We have WC6015 in our company and we can’t print anything from our apple computers. And there is still no el captain drivers for 6015. We can’t work – I regret that I decided to buy xerox instead HP 🙁

I have the same problem.
Maybe a temporary solution – install the xerox as a shared printer from another computer. It works for me.

Will you be releasing a driver for the Workcentre 6015?

can you release drivers for the Workcenter 6015 please

It is about time you released an updated driver for the 6015 and El Capitan – the OS has been out for a number of weeks and it seems that the 6015 is a popular printer amongst Mac users. My printer is now useless.

Hi,
What about El Capitan drivers for Xerox WorkCentre 6015NI? When we can expect its release? The Xerox company has become a hulking mammoth =( My next printer will not exactly Xerox.

I spend every effort to persuade xerox to publish a new driver for phaser 3040. But they did not mind. I finally bought a new brother printer. Never xerox again.

I tried the procedure disabling SIP but doesn’t work for my Xerox Phaser 6125N, when the driver will be released?

Thanks
Matia

Hi Miss Cheryl,
can you please tell me when XEROX would release the updated driver for my printer Phaser 6125N?

I tried the procedure for the 6015 without success, on El Capitan I cannot print anything!

Thanks
Matia

Thanks Stefan.
Nice summary. It worked great.

My solution is to use VMware Fusion. It is an interface for you to use any version of Microsoft operating system. So, I installed a version of Windows XP which I have no use for any longer, and a corresponding MS Office, then installed the Xerox driver in XP… BOOM!

I use VMware Fusion to print stuff for now until Xerox comes with the driver.

It won’t take you some complicated 24 steps…

Cheers!

36 days and still nothing happens with the printer driver for 3045! Please do something! It’s amazing that you do not deliver a quick fix.

You had plenty of time to test the driver before the launch of El Capitan. I do not understand why you take so time and make your customers and users have a big problem.

i need driver for phaser 3040 el capitan. when will it be available?

I have a mfp 8560 and both of my MacBooks can’t send a signal to print. I also use the service contract and they told me they don’t know when they will have up dated what a bunch of crap I have to go and pay for printing now. I went back on my time machine to use older software and still can’t get it machine to work very disappointing.

“Compatibility Level 2”, “This product does not have support for OS X El Capitan”. The funny thing is that these devices never had any OSX drivers probably.

Do we have to trash them?

The work around worked for me, although it’s very frustrating to have to go through this process rather than have a driver ready to go.

I have a Docuprint CM215 fw that’s less than one year old and it doesn’t even have a driver for El Capitan.

Xerox’s answer seems to be to keep checking the supported driver page. Really? Really? How long do you expect people to keep checking back. Months? Not good enough.

I’m grateful that a work around has been provided and that someone ( a real person) is responding to peoples comments but you can sense the frustration and rage in some of the previous comments.

No real answers are being provided. Not having an ETA on available drivers is not very helpful.

Why didn’t Xerox see this coming?
Why is it taking so long?
Who’s fault is it anyway Apple’s, Xerox’s?
Is this going to happen everytime there’s an OS update?

It is absolutely incredible how Xerox is consistently commenting with political crap, and no straight answers.

Cheryl, when people ask ‘will there be a driver’, answering with ‘no ETA yet’ is simply bullshitting and being ignorant. Pissing people off much worse than being honest and telling them ‘no, we won’t, good luck finding a decent company that does support its customers’. Or, if Xerox has a heart, ‘yes, we are working on it’, or something along that line. Now you deliberately keep people in the dark to keep selling supplies for a while and then disappointing them in a much deeper way.

It is clear that there is only one goal in mind: keep people from moving to a competitor the continue selling supplies. What an enormous display of greed and ignorance.

It is pathetic that you write instructions to get a device to work again with the following notice:
Please be aware that we cannot recommend this process and have not tested the process but we wanted to make you aware of it as it has helped some users.

You can’t be serious right? How can you do this without clearly stating that the RIGHT solution will be made available at some point.

So, will there be a driver that is compatible or not. It is a simple yes or no answer, no bullshitting about ETA’s. I don’t care for an ETA (yet).

Hi Cheryl,

We have a smaal company, but we use 3 printers from Xerox 6015… I have been waiting now for over a month for an update on the driver software, but still nothing…??? The work around doesn’t work for us and we are a bit lost know. Do we realy have to buy new printers, as the “6015” were not even one year old… Please give us an estimate when to except the driver update.

Maurice

Installed the driver by disabling rootless temporarily. But the printer will NOT scan to my Mac. Nothing happens. The machine doesn’t even make any noise. It eventually times out.

Unacceptable. Bad enough the user manual is a joke and doesn’t even have any information as to how to scan from one’s computer. Looks like one has to control it all from the Xerox printer. Very regressive.

This is the first and last XEROX printer I buy to our company. You should be able to do better work. Any explanation why you have not been able to work out and solve the driver problem ? Are MAC users minority group for you ?

Hi Cheryl. Having read through most of this blog, and checked the most recent documentation for My workcenter 6015, I see drivers are expected early 2016. Which i would estimate to be roughly 2/3 months. Its already been 6 weeks since the El Capitan update. which puts an update 4/5 months after Apples update.
( Im a small business, I purchased this printer, because i was fed up having to buy a new inkjet every 18months. So i upgraded to something that was supposed to have some life to it. I guess in the printer world, Life is short!)
Can you tell me, Are Xerox offering there customers a print service to bridge the gap between updates coming? Or can I rent a printer and bill Xerox? or maybe use a third party to print for me and bill Xerox. Just I’m not sure What Xerox expect’s its customers to do for that long a period?
Ive already spent rather allot of time & money trying to solve this problem. It would probably be easier and more cost effective to just go and by another printer. Which means yet another perfectly decent bit of equipment going into land fill…… So which brands should I choose?
I realise your only responsible for replying here and I bare you no ill will, its a thankless task, All I would ask, is you push the pressure you feel here upwards to management, once they start to feel the pressure, maybe things might be expedited……. I Thank You. Kind regards Trevor

The issue we have here is a policy which most large corporations employ: ‘Planned Obsolescence’.
Products, appliances and software is deliberately made in such a way that it will break down or become incompatible within a few years. This is actual policy and you can look it up. Because why would a company support an older printer when you could be buying a new one, thus keeping them in business and in profit. It’s not just Xerox. Apple have entirely embraced this too as you’ll see from the new products every year with software that renders older hardware almost useless. That’s why your old washing machine is still going but your new one breaks down just after the warranty runs out.

I have mfp 8560 and I still can’t use el capitan talked to xerox service this has been over a month when are they going to get their systems compatible with todays computers?

Hi !
According to your update on top of this page, the drivers for 6015B is available. I install it but the scanner function disappeared, is it normal ?
Thank you !

My scanner was working until I installed the El Capitan driver. Now it’s not scanning at all. I tried submitting a question on the forum, but your website times out when the “new message” button is clicked!

Before you suggest that I contact my local support center, keep in mind that it will cost me more than a quarter of what I paid for the machine in the first place. It shouldn’t be this complicated to scan via a USB connection! And it shouldn’t cost an arm and a leg to reprogram when you just released a new driver.

I went to look for the previous driver I had installed (I think it was v1.008) but it’s no longer available. At least then I was able to print AND scan, although a bit cumbersome. Stupid me, but I assumed the new driver was going to do it’s job and allow me to scan too!

Please help. I am on the verge of replacing all our Xerox machines for more user friendly ones that actually do what they’re supposed to do.

WHEN ARE THEY GOING TO COME OUT WITH A DRIVER FOR 8560 MFP ITS BEEN MONTHS AND I STILL CANT PRINT . I PAY FOR THE SERVICE PROGRAM AND YET I CANT HAVE SOFTWARE TO MULTI TASK I SHOULD OF JUST BOUGHT A CHEAP 200 PRINTER

Hi,
do you have any plans for releasing an El Capitan driver for Phaser 6100?
Thanks.

Dear Xerox team,

I have been reading several blogs and I find it difficult to understand that even after so many months after new OS X there is no driver for Phaser 3100MFP for El Capitan.

That means that I will need to purchase another MFP just to have the option to print and scan??? This is very capitalist point of view…shame

Regards, P

I can’t able to print from my MAC to workcentre 7345 always am getting paper size mismatch error i have tried all the known configurations but no solution. Please help

do you have driver docuprint p215b for el capitan?

Can I use 90-110# card stock in my WorkCentre 3550?

hi, i’m sorry but i don’t find the Xerox Dc700 Efi Fiery Driver for el capitain.
Any idea?
tks
BR
MARINO

Hi, we are looking to upgrade one of our production Macs to 10.11 El Capitan. It’s primary printer is a WorkCentre 7835 with EFI Fiery. Although it’s stated in a couple places that drivers are available, I can only find drivers for the “w/controller” version. There is a version for 10.10, as well.

Is there a 10.11 driver available for our WorkCentre 7835 with EFI Fiery? If so, could you please send me a link?

Thanks in advance!

I have a Xerox WorkCentre 7220 an if I send something to print I ha ve an error

the job not print because de postscript option is not activated.

Hi, is there a beta drive for Docuprint P205B for OSX El Capitan ? Ruining 10.11.5.
Otherwise what would you recommend?
Thanks

Hi CherylO,

Thanks for getting back to me.

I did try installing the “WC3220_OSX_10.6_Installer.dmg” driver before I posted and as its name implies it supports Mac OS 10.6. El Capitan is 10.11.x. So should I conclude from your answer that there isn’t a more recent driver for El Capitan? By calling my local support centre do you mean HP support?

Hi CherylO,
Can you tell me if Xerox is planning to provide an OS X El Capitan 10.11 driver for their phaser 7760DN printer in future?
Thanks,

and worckcenre 6025?????? why not ???

I have a Workcentre 7556 and printing from a Mac running OS10.11.6 (El Capitan). Print driver is 3.68.0 and I am printing from Acrobat X1 11.0.17.

It prints great!! However…

When I try to make booklets it doesn’t.

Example. I have a 36pp A4 Acrobat file which I want to print as an A5 booklet, folded and stapled (I have the Pro Finisher). It prints out the first sheet (4pp A5) fine but the second sheet has a error code on it, noting on the reverse and the rest of the file doesn’t print, whit the printer sending out the stapled booklet with my good pages and the error code page all neatly stapled into a booklet.

It works fine (the printing and finishing of the whole booklet) from an old Windows XP PC but the colours are off (which is standard from this PC to all my printers).

I think this is a driver issue? But any advice would be appreciated

Thanks
G

I’m running El Capitan 10.11.6 on a MacBook Pro. As of 3 weeks ago I’ve been unable to print using my Fuji Xerox DocuCentre-V C2275 T2. It was working fine for the past 12 months, but for the past 3 weeks I’ve been getting the following error: “016-749:JCL Syntax Error”.

The error is only visible on the printer itself. There is no indication on my Mac that the print job failed.
Everyone else in the office can print fine, including Windows users and 1 Mac user (10.11.4).

I’ve tried pretty much every combination of:
– Deleting the printer
– Downloading and installing new drivers from Fuji Xerox
– Adding the printer
– Restarted computer

I went to the FujiXerox driver download page and found 2 that supported 10.11 and installed them both*. However the ‘readme.txt’ files’ in the DMG files, only list OS X 10.5 – 10.10 as supported. I checked again and the website clearly said that the drivers supported 10.11.

When I add the printer and go to select the driver there are actually 3 options and I’ve tried them all with each giving the same result.
1) FX DocuCentre-V C2275 T2 v3018.103 PS
2) FX DocuCentre-V C2275 T2 v3018.103 PS 2H
3) FX DocuCentre-V C2275 T2 v3018.103 PS 2J
I don’t know what the difference is but I’ve tried them nonetheless.

Any suggestions, fixes, work arounds would be greatly appreciated.
Thanks

*Driver: http://onlinesupport.fujixerox.com/processDriverForm.do?ctry_code=SG&lang_code=en&d_lang=en&corp_pid=DC5C2275&rts=null&model=DocuCentre-V+C2275&type_id=2&oslist=Mac+OS+X+10.11&lang_list=en

how installing a 250 docucolor in mac capitan? I know nothing about this and where I find the software?

how installing 250 in mac capitán?

What worked for me with a Phaser 8560mfp is to add (+) via IP address AND choosing “LPD protocol”

Cheryl hi. Is it possible that drivers may NOT EVER be available at all for some models? Mine is a DocuPrint M265 z. It’s been nearly a year.

Hi, I can’t find the driver for Xerox 700 with external EX700 server. The docs says that the EX700 is fully compatible with El Capitan and that the drivers are downloadable from the support site, but I can’t find it. I have tried with the driver for 10.9 but it does not work. Many thanks for your help.