Power Issues and Your Xerox Printer and Multifunction Printer

buttonToday we are getting basic and talking about power. Often when you have an issue with your machine a simple power off power on or POPO (pronounced Poe Poe like the poet Edgar Allen Poe), is all you need to clear an error. Sometimes power problems can keep your printer from fully turning on. So what could cause the printer or multifunction printer to not complete its start up? Again the answer is power.

To solve or at least narrow down this issue you will be asked by support to plug the machine into a dedicated outlet. That means no power strip and no surge protector. Plug the printer into the outlet and unplug any other devices from the outlet.

Insufficient power can keep the machine from operating correctly so by removing any other devices between the machine and the power source we can see if it is a power issue or something else. If the problem continues after plugging directly into the outlet you may be asked to try another outlet and to plug something else into the outlet to make sure it is working properly. If the printer works when isolated to the dedicated outlet then the issue was with the previous connection.

You should also make sure that the power cord is plugged in snugly at the machine and the outlet. Examine the power cord to make sure there are no nicked or exposed area, if there are then try another power cord.

Some of our printers / multifunction printers have two power switches. If you have one of those devices make sure you power off both switches.
When POPOing make sure to leave the printer off for a full minute, 60 seconds, no less. The amount of time is important; some of the printers need that amount of time to fully “wind down” or power off completely.

One other thing you can try if the machine is not turning on properly is to disconnect anything else attached to the printer like network cables, USB drive, phone lines etc. to make sure none of those connections are causing an issue.

You can find information on no power or printer not turning on by searching those terms in the online support for your model of printer. If none of the solutions help then you might need to call your local support centre for additional assistance.

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69 Comments

  1. JULIE January 22, 2016 - Reply

    HELLO,

    I HAVE A XEROX 7830 AND AM CURIOUS AS TO HOW I CAN PRINT ENVELOPES. I HAVE BEEN TRYING TO FIGURE IT OUT AS I USUALLY DO BUT THIS TIME IT STUMPS ME. I EVEN PUT THE ENVELOPE IN TRAY FIVE TO PRINT AND STILL TO NO AVAIL, EVERYTHING GOES INTO PRINT QUE. I WAS NEVER GIVEN ANYTHING INFORMATION OR HOW TO PAPERWORK. CAN SOMEONE PLEASE HELP ME WITH THIS

  2. Silvia Gerogieva July 2, 2016 - Reply

    Hello,
    about Work Centre 3025
    every time when I turn on a device is printed POPO count test. What settings to do to stop print POPO count test.

    • Cheryl Otstott July 18, 2016 - Reply

      Hi Silvia,
      Thanks for reading the blog. On the WorkCentre 3025 I do not see where it prints a report on power on. From a different machine there are steps, see if these will get you to the right place to turn it off.
      Press the [Menu] button on the Control Panel.
      Press the [Up] or [Down] arrow button until “Information” is selected, and then press the [OK] button.
      NOTE: If prompted, enter admin for the ID and 1111 for the Password, and select Login.
      Press the [Up] or [Down] arrow button until “Configuration Page” is displayed, and then press the [OK] button.
      Select “On” (enabled) or “Off” (disabled) , and then press the [OK] button.
      Press the [Stop] button to return to Ready mode.
      If this does not work on your machine please consider contacting support for your machine.
      Thanks,
      CherylO-Xerox

  3. ROSA CASAREZ December 20, 2016 - Reply

    i have a Xerox 5632 and when I press the power button the LCD screen won’t turn on. It clicks as it gets powers but the power saver light keeps flashing. Any solution to this issue? Thanks

    • Cheryl Otstott January 12, 2017 - Reply

      Hi Rosa,
      Thank you for your question. Please take a look at the solutions for blank screen, pay particular attention to the one that has you make sure the machine is in a good outlet. If the solutions do not help please consider contacting your local support centre.
      Thanks,
      CherylO-Xerox

  4. ASHOK December 26, 2016 - Reply

    SIR I HAVE XEROX5755 IT IS POWR DOWN REGULARLY SHOWS COMMUNICATION FAULT CHECK CABLE CONNECTIONS HOW TO SOLVE

  5. Stevan January 22, 2017 - Reply

    Hello,
    I have Work Centre 3025. It works fine but suddenly on power on I see on display “system initiliaze” and nothing happened further…
    What can I do?

    Regards, Stevan

    • Cheryl Otstott January 24, 2017 - Reply

      Hi Stevan,
      Thank you for reading the blog. Please turn the WorkCentre 3025 off and unplug the power cord. Make sure that the power cord is being plugged into a dedicated outlet and not an extension cord or surge protector. Also remove the network cable. Plug the the machine back in to the outlet and turn it back on. If it works you may have an issue to the extension cord or surge protector, it could also be the network cable. Try another cable. If none of this clears the error please consider contacting your local support centre.
      Thanks,
      CherylO-Xerox

  6. Ramon Brito February 27, 2017 - Reply

    Hi,
    I have a Xerox workcenter 7845 that is not powering on what so ever. I have tried turning the device completely off and unplugging it then turning it back on and I still receive nothing. No boot process or any signs or sounds of the machine trying to come to life. Any guidance would be very much appreciated.
    Thank you in advance!

  7. Nigel Michell April 14, 2017 - Reply

    Hi

    I have a 220v Xerox WorkCentre 6505 – as I am moving to Canada can I change the power supply to 110v?

    Many thanks.

    Regards

    Nigel

    • Cheryl Otstott April 26, 2017 - Reply

      Hi Nigel,
      Thank you for reading the blog. Please take a look at the electrical specifications, the specs. do list both voltages but not how to change it so I would suggest contacting your local support centre to fond out what may be required to convert the power supply.
      Thanks,
      CherylO-Xerox

  8. abz May 25, 2017 - Reply

    hi,
    i have work center 7535 which recently had a problem ,MY touch pad seems White screen only and a yellow button light is also blinking cant see any thing, i replaced hard disk and even the screen as well yet the problem persist same can any one help me on this please …

    • Cheryl Otstott May 31, 2017 - Reply

      Hi Abdullatheef,
      Thank you for reading the blog. Please try the steps for calibrating the screen. Also make sure you have powered the machine totally off, unplug the power cord for 60 seconds then plug it back in and then turn the machine back on. If this does not correct the issue please consider contacting your local support centre for further assistance.
      Thanks,
      CherylO-Xerox

  9. Giftin August 2, 2017 - Reply

    Sir i had a Xerox Work centre 5755 Machine .. while i switch on the machine the display screen is all white and the energy saver light is just blinking.. what do i do to fix it?

    • Cheryl Otstott August 9, 2017 - Reply

      Hi Giftin,
      Thank you for reading the blog. Please take a look at the solutions for power issues. If none of these solutions help in your situation please consider contacting your local support centre for further assistance.
      Thanks,
      CherylO-Xerox

  10. James October 6, 2017 - Reply

    Sir, i have a Xerox Work centre 7775 machine, when switched on, the screen remains dark and only the three blue LED are powered. What do i do to fix it?

  11. Doug October 6, 2017 - Reply

    Hi,

    I have a Xerox WorkCentre 7220 & It is stuck in shutdown mode. It will not shut down and asks not to press power switch until it has.
    What should I do?

    • Cheryl Otstott October 13, 2017 - Reply

      Hi Doug,
      Thank you for reading the At Your Service blog. Please take a look at the solutions for no power. I know you have power and it is not shutting down properly but the solutions still apply. If the solutions do not fix the issue please consider contacting your local support centre.
      Thanks,
      CherylO-Xerox

  12. Atif October 30, 2017 - Reply

    Hi i have a Xerox C2636 i unplugged it but now it wont turn on once plugged back in…i do not use a power strip or surge protector

    • Cheryl Otstott October 30, 2017 - Reply

      Hi Atif,
      Thank you for reading the At Your Service blog. Please take a look at the solutions for no power. If these solutions do not help please consider contacting your local support centre.
      Thanks,
      CherylO-Xerox

  13. Jeon Young November 13, 2017 - Reply

    Hi, I have XEROX document Centre 425, and when I turn on the power, I hear motor running sound for about 5 seconds and shut off. I tried new power cord, and everything it stated above. Still same problem. Please help me what I can do more to fix this problem. Thank you.

    • Cheryl Otstott November 29, 2017 - Reply

      Hi Jeon,
      Thank you for reading the At Your Service blog. Please take a look at the solutions for no power. If the solutions do not help please consider contacting your local support centre.
      Thanks,
      CherylO-Xerox

  14. Kevin November 30, 2017 - Reply

    my Xerox 7665 is stuck in the power up sequence. It says power up sequence in progress, loads up then reboots the sequence in a continuous loop. Even when i turn it off and turn it back on it does the same thing. I’ve tried leaving it off for 10 mins and unplugging the power cord in the wall and still nothing. Please help.

    • Cheryl Otstott November 30, 2017 - Reply

      Hi Kevin,
      Thank you for reading the At Your Service blog. Please make sure the machine is plugged into a dedicated outlet with no surge protector or power strip. If the problem continues in a dedicated outlet then turn the machine off and unplug the network cable. Turn the machine back on with the network cable still disconnected. If the machine comes on properly then there is an issue with the network. If it still loops consider contacting consider contacting your local support centre for additional assistance.
      Thanks,
      CherylO-Xerox

  15. basha December 14, 2017 - Reply

    my xerox wc 5755 energy saver light is blinking plz solution

    • Cheryl Otstott December 14, 2017 - Reply

      Hi basha,
      Thank you for reading the At Your Service blog. Please consider doing a software reset on the machine and see if that clears the flashing light.
      If the problem continues please consider contacting your local support centre.
      Thanks,
      CherylO-Xerox

  16. Cheri January 4, 2018 - Reply

    Our Xerox Phaser 7800DX is flashing Configuration Report Processing, but does not print the report.
    This has been flashing for over an hour now. I have shut the machine down and when I re-boot it, it just
    comes up again as Configuration Report Processing. I can’t get it to delete the message.
    What can I do next?

    • Cheryl Otstott January 9, 2018 - Reply

      Hi Cheri,
      Thank you for reading the At Your Service blog. Please turn the machine off and disconnect the power cord. Wait 60 seconds before reconnecting the power cord and turning the machine back on. If the same message appears then isolate the machine by disconnecting the network cable and removing an other items connected to the machine. Plug the machine directly into a wall outlet. If it continues please consider contacting your local support centre.
      Thanks,
      CherylO-Xerox

  17. aijaz ahmad mir January 20, 2018 - Reply

    is there any growth in xerox service engineering

    • Cheryl Otstott January 31, 2018 - Reply

      Hi Aijaz,
      Thank you for reading the At Your Service blog. I am not sure what you are asking. Xerox is growing. If you are asking about job possibilities please go to our career site. Hope this helps.

      Thanks,
      CherylO-Xerox

  18. Mandla January 24, 2018 - Reply

    Hi there, I have a workcentre 5655 which when switched on it does the rebooting procedure but the screen is off. The power saver light blinks continously. I tried changing the LCD and keypad but stil the problems persist. Help me I worried.

    • Cheryl Otstott February 6, 2018 - Reply

      Hi Mandla,
      Thank you for reading the At Your Service blog. I would suggest plugging the machine into a dedicated power outlet, no power strip or surge protector and see if it boots up correctly. Also try disconnecting the network cable and see if the machine turns on correctly. I do not have training on replacing parts so I can not help you with that, you would need to call your local support centre for additional support.

      Thanks,
      CherylO-Xerox

  19. Joel dela Rosa February 7, 2018 - Reply

    HI, we have a WorkCentre 7855i and we replaced the motherboard. After replacing, i turned on the machine and it initially boots, after few seconds it shuts down and do the boot process again. The machine was not able to complete the booting process. When i put back the old motherboard, the machine boots and run smoothly. Can anyone advise what is the problem?

    By the way, the old mother board was replaced because the LAN port is not working. We can only print using a USB stick.

    Thanks

    • Cheryl Otstott February 13, 2018 - Reply

      Hi Joel,
      Thank you for reading the At Your Service blog. I do not have any hardware information. The technicians take care of all of that.
      If the problem continues please consider contacting your local support centre.
      Thanks,
      CherylO-Xerox

  20. Ross March 1, 2018 - Reply

    Hello,

    Xerox 7535
    We unplugged it to move the machine, and when we plugged it back in, it turned on like it should. However, when we try print, nothing happens. On the printer screen under Job Status, it shows the print jobs as processing, but nothing else happens. Any ideas?
    Thanks

  21. Luke Ballentine April 29, 2018 - Reply

    I have a Xerox Workcentre 7845. It was working fine just the evening before. Today I turned it on and it just stayed on the the initial screen. Every so often it make a slight click sound but remains on the sane screen. Frustrating, please, any suggestions would help.

    • Cheryl Otstott April 30, 2018 - Reply

      Hi Luke,
      Thank you for reading the blog. Please take a look at the solutions for power issues and make sure you have tried all the solutions with your machine. If the problem continues please consider contacting your local support centre.
      Thanks,
      CherylO-Xerox

  22. Vishwajeet Singh June 9, 2018 - Reply

    I have a xerox Workcentre 7335, the Display is not working, and the service light is blinking machine will turning on but display is not working, whats the solution please suggest me ?

  23. farrukh June 23, 2018 - Reply

    i have a xerox 5632 my machine copy button repeatedly dead. i change button by technician but problem is not solved.

  24. Ivan July 11, 2018 - Reply

    Hi,

    We’ve setup a secure printing in our xerox workcentre 7835 machine. I’m able to send and release document on the machine, however after releasing the documents the machine does’nt print out the document. What could be the problem?

  25. Akhil Joshi August 21, 2018 - Reply

    Hi, i am having xerox 7545 workcenter at my office . i am just getting a message that Ready to scan, Printing and Copying not available. when i give print command, screen shows the message that resources required even though all trays are full of required papers. and If i put up a paper in bypass tray i received message “waiting for print” but actually its not printing anything. i am stuck at this problem and couldnt able to print anything through my Xerox workcenter 7545 . please help me..

  26. Justin Muschong August 28, 2018 - Reply

    My printer keeps turning on making a bunch of noises and then turns off and keeps doing that over and over and wont ever stay on.

    • Cheryl Otstott September 28, 2018 - Reply

      Hi Justin,
      Thank you for reading the At Your Service blog. You do not mention the printer you are using. If you have ruled out your power source as the problem and the machine continues to power cycle unplug the machine for 5 minutes from the power source. Check that the power cord is secure at the back of the machine and then plug the machine back in and power it on. If it continues please consider contacting your local support centre.
      Thanks,
      CherylO-Xerox

  27. Chayan Singha September 10, 2018 - Reply

    I have a work center 5745.It works fine but suddenly power on..the display white and energy saver bottom blinking and laser light continue on..
    What can I do?

  28. saoudi November 23, 2018 - Reply

    Hi,

    I have a WorkCenter 5955 which was working fine and suddenly power off.

    I tried to power on again but cannot. Changed the power cord and tried on another socket and still cannot power it on.

    Any thing that I can do to power it on again?

    • Cheryl Otstott December 13, 2018 - Reply

      Hi Saoudi,
      Thank you for reading the At Your Service blog. Please look at the solutions for no power. If none of this information helps please consider contacting your local support centre.
      Thanks,
      CherylO-Xerox

  29. Asiqbabu December 12, 2018 - Reply

    sir ,please help me to resolve the issue of “XEROGRAPHIC MODULE CLEANING FAILURE” in n Xerox workcentre 5845 model machine.
    And also I want to know that the reason of the display.
    In display this message is run ,the copying and printing is not available

  30. S JEEVARETNAM January 18, 2019 - Reply

    Sirs, I have one Fuji Xerox DC 9000 (China). When the machine is switched on the bar lights progressively up to about 25% and does not advance further and there is no display of data information on the display console. Can you please tell me the problem area and what replacement is suggested. Regards. S. Jeevaretnam

    • Cheryl Otstott February 11, 2019 - Reply

      Hi S Jeevaretnam,
      Thank you for reading the blog. Unfortunately I do not have a DC 9000 available to test and no knowledge of the machine. I would suggest you make sure the power cord is secure and try another power outlet. You can also search for answers at the online support site for your machine. Please consider contacting your local support centre for additional assistance.
      Thanks,
      CherylO-Xerox

  31. […] See Article on Power Issues and Your Xerox Printer and Multifunction Printer. […]

  32. GAURAV March 22, 2019 - Reply

    sir
    My xerox machine 5335 not work due to no ON/OFF when supply electricty.
    electricity supply in SMPS but when we click OFF/ON switch Machine not ON.
    MACHINE NOT ON ALTHOUGH ELECTRICITY SUPPLY SHOWN IN SMPS AND ITS MCB BOARD

    • Cheryl Otstott April 22, 2019 - Reply

      Hi Gaurav,
      Thank you for reading the blog. Please make sure the power is to the specifications for the machine. If the power to the machine is correct then please contact your local support centre for additional assistance.
      Thanks,
      CherylO-Xerox

  33. Brenda April 30, 2019 - Reply

    I have a xerox 3655. It keeps giving a message which reads: Turn off the printer, Turn off the power cord. If the problem persists call for assistance at once.

    • Cheryl Otstott May 30, 2019 - Reply

      Hi Brenda,
      Thank you for reading the blog. If you have checked your power cord and tried a different power outlet and are still getting these messages then you would need to contact support for further assistance.
      Thanks,
      CherylO-Xerox

  34. Dam Wright May 3, 2019 - Reply

    Hello, I have Xerox 3655, it keeps asking to be reset and the interrupt button keeps blinking, im sure this a power problem but have no idea how to fix it .

    • Cheryl Otstott May 30, 2019 - Reply

      Hi,
      Thank you for reading the At Your Service blog. Please follow the instructions found here for resetting the WorkCentre 3655. If the problem continues please contact your local support centre for additional assistance.
      Thanks,
      CherylO-Xerox

  35. guru June 19, 2019 - Reply

    Hi,
    My xerox 5740, when switched on it flicks and switches off. It is not switching on at all.
    Thanks
    Guru

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