Searching for Answers? Try the Xerox Support Community

Today I want to discuss searching on the Xerox Support Community forum. I hope that by now you are familiar with the Xerox Support Community if not let me explain. The Xerox Support Community is a forum where you can post questions anytime and receive answers or advice from other forum members. But what I want to concentrate on today is searching the Xerox Support Community.

The Xerox Support Community search feature will let you search other people posts for the answers you may be needing. The search box is in the upper left and will provide suggestions as you type in your search terms. I suggest that you search on keywords for your problem, for instance “scanning using FTP” or “unable to print PDF”. If you search just on your machine for instance “Phaser 6505 unable to print PDF” you may miss something that could help you. Even if an answer is for another machine it might help you or at least point you in the right direction so try to broaden your search. Please read our tip about how to search for more details.   To the right is a screenshot of the search. Please click on the picture to the right to see the image in a larger view.Forum Search

When you find an answer that helps you give that post a kudos so others know it helped you or if the solution is not marked as a solution mark it as a solution so that others know it worked. To give kudos or mark a post as a solution you will need to be logged in. We hope that you will register so that you can post questions or answers, give kudos and mark post as solutions. But you can search and lurk without signing up or signing in.

The Xerox Support Community is one more tool in the arsenal of tools we offer to help you find the answers you need on your time and on your terms. Please consider becoming an active member of the community today!

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  1. Wayne Ctvrtnik August 3, 2015 - Reply

    Our 7760 Phaser is not drawing paper through cleanly. They come out all wrinkled.

  2. Aggrie Brown August 7, 2015 - Reply

    My printer isn’t printing. when i check the monitor the network setting is not being shown. what might be the issue?

    • Cheryl Otstott August 11, 2015 - Reply

      Hi Aggrie,
      Thank you for reading the At Your Service blog. You do not mention what machine you are using. In general if the network connection is not working, first make sure the network cable is connected securely. Then try the ping test from a PC to the printer. Please see this solution for how to ping a printer. If the ping test fails contact your system administrator to check the network settings. If the ping passes then try to print again and make note of any error codes received and search on those in the online support for your machine model. If none of this fixes the issue consider contacting your local support centre.

  3. jeff August 10, 2015 - Reply

    Our ColorQube 9303 is giving a 099-460 error and I can find no documentation as to what the problem is.

  4. Jen October 30, 2015 - Reply

    We have been having several issues with our machines not printing the documents the same color as they show on the screen. We have calibrated and added specific spot colors in and even printed the documents on a small HP printer and they print correctly. Is there somthing we are missing or another step we can take?

  5. Kate January 9, 2017 - Reply

    Can someone tell me what the error code 099-460 means and how to fix it? I have a ColorQube 9003

    • Cheryl Otstott January 16, 2017 - Reply

      Hi Kate,
      Thank you for your question. The error code 099-460 on the ColorQube 9300 family indicates a hardware issue. If powering off and back on does not clear the error then please call you local support centre to request a technician to look at the machine.

  6. David Hardy June 5, 2017 - Reply

    I have a Xerox Phaser 7760. Today the display went very faint and what I am able to make out is backwards!

    Is there a fix for this? Is breakdown imminent?

    Any info will be appreciated.



  7. Frank November 26, 2017 - Reply

    I updated my MacBook pro to High Sierra and cannot seem to scan documents to the Scan Folder I had set up on my desktop. It is saying Unable to connect to the FTP Server. I also updated the Xerox Drivers for High Sierra and using a Xerox 6605DN.

    • Cheryl Otstott November 30, 2017 - Reply

      Hi Frank,
      Thank you for reading the At Your Service blog. Please try setting up scanning again.
      Before setting up scanning to an FTP Server, the server must have the proper software installed and be configured with shared folders for each user. If necessary, contact your System Administrator for additional assistance regarding the FTP service.
      1. Access CentreWare Internet Services (CWIS). The CentreWare Internet Services window will be displayed.

      NOTE: If the IP address of the printer is not known, print a configuration report to locate the IP address.
      2. Click [Address Book].
      3. Under Network Scan (Comp./Serv.), click [Computer/Server Address Book].
      4. Click [Add] next to any blank field, then enter the following information:
      •Name: Enter the name to appear in the Address Book.
      •Network Type: Select [Server (FTP)].
      •Host Address: Enter the IP address or DNS name of the FTP server.
      •Port Number: Enter the default port number for FTP, [21], or select a number from the range provided.
      •Login Name: Enter a valid login name for the FTP server.
      •Password: Enter a valid password for the FTP server.
      •Re-enter Password: Enter the password again.
      •Name of Shared Directory: Enter a name for the directory or folder. For example, if the scanned files are to be placed in a folder named “scans”, type: scans.
      •Subdirectory Path: Enter the path of the folder on the FTP server. For example, if the scanned files will be placed in a folder named “colorscans” inside the scans folder, type: /colorscans.

      5.Click [Save Changes]. A new address book entry is created to support Scan to FTP Server.

      If these instruction do not help please consider contacting your local support centre.

  8. Frank December 3, 2017 - Reply

    Hello CherylO,

    Thank you for the help. what you sent me was absolutely fantastic and worked. It gave me a little trouble at first, but then i used what you sent me together with an FTP software in the App Store for $5.00 and everything works great. Thanks a million – Happy Holidays.


    • Cheryl Otstott December 5, 2017 - Reply

      Hi Frank,
      Thank you for letting us know it worked and about the extra app you needed to fix the problem. I am sure other readers will find that information helpful.

  9. Wayne Taylor December 6, 2018 - Reply

    I own the 6505n and love it. But recently I have gotten a “paper jam” notification on the computer. I cannot find a jam and the scan/copying works just fine. I just cannot print from my computer. I have had this happen before but after turning the equipment off and on, it worked again. But now that is not working. Any ideas? Thanks for your help.

    • Cheryl Otstott December 13, 2018 - Reply

      Hi Wayne,
      Thank you for reading the At Your Service blog. If it is not giving you a location of the jam or a fault code in the message it is difficult to give you steps to try. What you can do is go to the support page for your machine and type in the message or fault code if there is one and you will find many cases for paper jam. Look for the case that corresponds to the location of the jam and try those solutions. If you still can’t clear the message please consider contacting your local support centre for additional assistance.

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