Windows System Error “Splwow64.exe”- Why it Happens and How to Fix It

It seems that some of you are seeing the Windows System Error “Splwow64.exe” when you are trying to print to a Xerox printer or multifunction printer. Well if it helps you are not alone. The error occurs when the print process does not end when printing from Windows 7 or 8, 2008 R2 or Windows Server 2012. This error is not limited to Xerox printers it happens with others too. What this means is that it is not your printer. The error is a Microsoft acknowledged issue.

The issue arises when a 32-bit application is used in the 64-bit environment. The Splwow64.exe process is used to translate the print driver model of a 64-bit operating system and a 32-bit program. The error occurs when the Splwow64.exe does not end when the print job is finished.

One solution is to disable the client side rendering. On the workstation open up the printer properties and select the sharing tab then deselect the “Render print job on client computers” removing the check-mark.  This solution works with some operating systems and setups but not all. You can find more information about this solution by searching “client side rendering” on the Microsoft support site.Render green

Another solution is to follow the instructions from the articles listed below from the Microsoft Support site.
Article ID 2815716 for Windows 7 or Windows Server 2008 R2
Article ID 2856657 for Windows 8 or Windows server 2012
The Microsoft solution is a Hotfix that will change the default timeout of the Splwow64.exe.

Please give these solutions a try. If they do not work for you and the error persists please search our Xerox Support Community Forum for additional information or contact your local support centre.

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8 Comments

  1. Brian Eshelman August 19, 2015 - Reply

    might I suggest someone read this from top to bottom – not my contribution as well and also note the length of this issue

    It is a dependent file registry keep issue mostly

    https://social.technet.microsoft.com/Forums/en-US/e2acb625-027d-47a9-b4a7-1616e270bcbc/print-drivers-on-windows-7-clients-missing-dependent-files

    • Cheryl Otstott August 28, 2015 - Reply

      Hi Brian,
      Thank you for reading the At Your Service blog. I appreciate you commenting and adding this information from the Microsoft Forum. I am sure others will find the information helpful.
      Thanks,
      CherylO-Xerox

  2. Rich Carpet May 11, 2016 - Reply

    Does this hotfix apply to Windows Server 2012 R2?

    • Cheryl Otstott May 19, 2016 - Reply

      Hi Rich,
      Thank you for reading the blog. Please check with Microsoft to see if their hotfix applies to Windows Server 2012 R2. The fix may have been included with the update but I do not see it specifically listed. Are you getting the Splwow64.exe error? If you are not seeing the error then I would not apply the hotfix. Please check with Microsoft or their knowledgebase.
      Thanks,
      CherylO-Xerox

  3. Joel Thomas July 14, 2017 - Reply

    This error has just now started appearing in my Win10 (64-bit) PC———–related to?? a .ods file. I am using an HP multi-function printer on a wi-fi (not USB) connection. This is subsequent to the Microsoft 7/11/16 patch. It doesn’t “seem” to have any impact on my abilty to print but it is?? a concern.

    • Cheryl Otstott July 31, 2017 - Reply

      Hi Joel,
      Thanks for reading the blog. If the solutions presented in the blog did not help you please consider contacting Microsoft support for further assistance. The error is coming from the Windows side. Also we do not support HP printers but you can navigate over to the HP site for support there.
      Thanks,
      CherylO-Xerox

  4. Kaleem abdin October 26, 2017 - Reply

    My machine model no. Is 7556 system error. Poweroff then on and notify system administrator problem happning please help

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