Print, Scan or Copy Quality Issues? Time to Clean!

Okay I have a question for you all, how often do you clean your Xerox product? Can’t remember the last time? Assume that someone else takes care of that? Well keeping your machine clean is important. Did you know that several image quality problems can be solved by cleaning your machine? Let’s take a look at some of the most common issues. Lines, spots, streaks, voids, deletions on copies or scans can be caused by dirty Document or Constant Velocity Transport (CVT) glass. Clean the glass on the machine once a month or whenever quality issues arise.

wc6605-cln-rodThere are also several other areas of the machine that you can clean yourself that will help you to avoid issues. On some machines you need to periodically clean the laser windows or print head lenses to prevent inconsistencies in density of color in copies or prints. On some machines you can clean rollers that could help avoid document or paper jams. So it is a good idea to familiarize yourself with all the cleaning procedures for your machine. To find out what you can do to keep your machine clean, go to the Online Support page for your machine and select the Perform Machine Maintenance or Maintain the Machine link. There you will find several items that you can take care of yourself. Machine models vary on what you can clean so make sure you refer to your documentation or Online Support to see what you can do.

Here is a link to a generic video on Cleaning the Document Glass. Disclaimer: your machine may look different, your machine may not have access to the glass, please read all instructions before attempting, no printers were harmed in the making of this video, just making sure you are paying attention ☺.

Happy Cleaning. I know what you’re thinking, “Cheryl I don’t do windows”, well somebody has to and the copy you clean up may be your own!

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  1. Tabassum Malik April 4, 2018 - Reply

    Sir, I have a problem in xerox 5775. I finished his software update after that his speed down very slow and tray setting also not showing. No any Tray showing and no any noise from trays.

    • Cheryl Otstott April 9, 2018 - Reply

      Hi Tabassum,
      Thank you for reading the At Your Service blog. Please take a look at the solutions for slow printing. If these solutions do not help please consider contacting your local support centre.

  2. Tabassum Malik April 4, 2018 - Reply

    Copy and printing also not available. Please help me for this solution.

  3. Lucy April 26, 2018 - Reply

    Hi: I have a Workcentre 6027. The scanned copies come out dirty. I use my Adobe software to enhance the quality of the scanned documents but only improve them a little. Also, the quality of the copies is not very good.I handle many documents and I can’t use them with this poor quality. What can I do to solve this?
    Thank you for your help.
    Lucy Munoz

  4. Dale Francisco January 24, 2019 - Reply

    So frustrating. I followed/clicked a link that was provided to me in an email for specific instructions to help clean/maintain my SPECIFIC printer. I land on this page. I have a Phaser 6510 printer. IT IS NOT AN ALL-IN-ONE.

    Why would Xerox offer specific maintenance instructions for MY printer when those instructions do not exist! You caused me to waste 5 minutes of my day (there are never enough minutes in a day!)

    CherylO-Xerox you need to have a word with your team.

    • Cheryl Otstott February 20, 2019 - Reply

      Hi Dale,
      Thanks for reading the blog. I apologize for the misdirection. To find cleaning procedures for your specific model. Please navigate to the support site for the Phaser 6510 and search on the word “clean” the results will show you instructions for cleaning the various parts of the machine. If this does not help please consider contacting your local support centre.

  5. Anirak June 14, 2019 - Reply

    I have a scanner error on WorkCentre 5765 ..I can print but I cannot make copies because the scanner it send a message that scanner cannot be ready; any suggestion? It was working just fine.

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