Calibri Font Printing Issues and Fault Code 116-324

We are still seeing issues when printing with the Calibri font. This issue has been around for a while but is still showing up in the Xerox Customer Support Forum. I will try to explain the issue and the resolutions that our support personnel and our customers have found to fix the issue.

The issue seems to show up as printing issues most often when Office 2010 documents are being printed through Windows Server 2003 or 2008 print server. The symptoms range from certain letters for example i’s and t’s not printing, invalid font errors, print error fault codes of 116-324 or 016-720 and jobs not printing at all. The issue seems to stem from a mismatch of the Calibri font from the application to the server.

So what does all this mean for you? If you are experiencing any of these issues there are answers, please consider looking at the article from Microsoft concerning this issue. This is a known issue to Microsoft.
To resolve the issue, according to Microsoft, try one of the following options:

  • Install Office 2010 fonts on the print servers (recommended).
  • Bypass the print servers and print directly to the printers.
  • Use an alternative to the Calibri font.

Please refer to the website to obtain the most current information. Search for “Office 2010 printing errors with the Calibri font”.

Another option to try to remedy the problem is to disable “Advanced Printing Features” allowing the job to process on the client. The picture below shows an example of where this setting would be disabled. The setting is found on the advanced tab of the printer properties. If you choose this option you may lose booklet and watermark functions on some printers. The picture below may look a little different on your computer depending on which machine and driver version you are using.

Advanced printing

For this Calibri font issue you can search on the Xerox online support for your product, search for posts on the Xerox Community Support Forum or call your local support centre. Alternately, search Microsoft support online or contact them directly for more information.

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  1. Gary January 5, 2016 - Reply

    When I try to create a folded stapled booklet using the Xerox 7855 PS Driver from a pre-paginated booklet file it prints the front page at full size and the inside spreads appear as tiny thumbnails… if I take the staple and folding option off it prints OK… Do you know what would be causing this to happen? It is now happening on PDF’s that printed successfully a few months ago and is a problem that went away but seems to have come back…

  2. KASSIM March 14, 2016 - Reply

    CODE 116-391 HOW TO SOLVE IT OF XEROX 7132

    • Cheryl Otstott March 22, 2016 - Reply

      Hi Kassim,
      Thank you for reading the At Your Service blog. Please make sure that the power cord is secure at the machine and at a dedicated outlet. Remove any power strips or surge protectors to plug the machine direct to an outlet. If the machine then powers up properly there may be a problem with your power strip or surge protector. If the problem continues please contact your local support centre.

  3. Paul August 24, 2017 - Reply

    Typical idiotic comment make sure it is turned in and powered on.

    • Cheryl Otstott August 30, 2017 - Reply

      Hi Paul,
      Thank you for reading the blog. Sorry to hear you find that “idiotic”. We start with the easiest and least expensive solution and then move up from there. You would be surprised how many times that solution has helped someone. If you have a question please submit and post on the Xerox Community Support Forum.

  4. Amanda Buck October 1, 2017 - Reply

    I changed the setting on the my computer but the error code is still on the printer. Is there something else to be done other than just powering off and back on? Which has not worked.

    • Cheryl Otstott October 5, 2017 - Reply

      Hi Amanda,
      Thank you for reading the blog. If you have tried all the solutions in the article, including those from Microsoft and it is still not working you will need to contact customer support at Xerox or Microsoft to further troubleshoot your issue.

  5. Cathy December 20, 2017 - Reply

    We have a 3610 Phaser with the error code of “Controller Error” 116-234. How do we clear it?

    • Cheryl Otstott January 8, 2018 - Reply

      Hi Cathy,
      Thank you for reading the At Your Service blog. Please delete all jobs from the print queue. Contact your System Administrator for assistance, if needed. Then power off the machine wait for 1 full minute and turn the machine back on. If this does not clear the error please consider contacting your local support centre.

  6. sandip February 8, 2018 - Reply

    dear team ,

    please help me workcenter 5325 showing the error code 116-324

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